MPC Computers, LLC
NetFRAME 1420
Is AC power available at the wall outlet?
New Application Software Problems
Problems that occur when you run new application software are usually related to the software.
Faulty equipment is much less likely, especially if other software runs correctly.
Checklist
Does the system meet the minimum hardware requirements for the software? See the
software documentation.
Is the software an authorized copy? If not, get one; unauthorized copies often do not
work.
If you are running the software from a diskette, is it a good copy?
If you are running the software from a CD-ROM disk, is the disk scratched or dirty?
If you are running the software from a hard disk drive, is the software correctly installed?
Were all necessary procedures followed and files installed?
Are the correct device drivers installed?
Is the software correctly configured for the system?
Are you using the software correctly?
Problems After the System Has Been Running
Problems that occur after the system hardware and software have been running correctly may
indicate equipment failure. Many situations that are easy to correct, however, can also cause
such problems.
Checklist
If you are running the software from a diskette, try a new copy of the software.
If you are running the software from a CD-ROM disk, try a different disk to see if the
problem occurs on all disks.
If you are running the software from a hard disk drive, try running it from a diskette. If the
software runs correctly, there may be a problem with the copy on the hard disk drive.
Reinstall the software on the hard disk, and try running it again. Make sure all necessary
files are installed.
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if
keyboard input is incorrect), a marginal power supply, or other random component
failures.
If you suspect that a transient voltage spike, power outage, or brownout might have
occurred, reload the software and try running it again. (Symptoms of voltage spikes
include a flickering video display, unexpected system reboots, and the system not
responding to user commands.)
Note: If you are getting random errors in your data files, they may be getting
corrupted by voltage spikes on your power line. If you are experiencing any of the
above symptoms that might indicate voltage spikes on the power line, you may
want to install a surge suppressor between the power outlet and the system power
Summary of Contents for NetFRAME 1420
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