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What if my phone's Caller ID doesn't display a name?
•
Some callers may block their Caller ID.
•
If the Caller ID displays a number but no name for some frequent callers,
check to see if you can program your phone to display a name for those
numbers.
What if my MT7711 has been working then stops
working?
•
First turn your MT7711 off for at least 8 seconds, then on, to see if that fixes
the problem.
•
If the MT7711’s lights don’t come on, check that the modem is getting power
from its power cube and that the MT7711’s power button is on.
•
Check your MT7711 Ethernet or telephone cables, if used.
•
Check with your service provider. Sometimes there’s a service outage or
some other service issue. Sometimes a service outage also affects your TV
service, so check that.
What if I’m getting Internet service but my speed is
disappointing?
•
Be sure you know what speed you’re paying for.
•
Check the speed with a computer using a wired Ethernet connection and
plugged into one of the modem’s Ethernet ports. Use one of the tools found
when you search the phrase:
broadband speed test
. Make sure your
computer's wired Ethernet LAN port supports gigabit rates (1000BT or GE).
You will need this to achieve service speeds of 100 Mbps or greater.
•
If you get good speed when a computer’s directly connected to the modem,
you may have a wireless problem. In that case, please re-read the wireless
router section.
Summary of Contents for MT7711
Page 1: ...User Manual 24x8 cable modem plus AC1900 WiFi router Model MT7711 2 Xfinity phone lines ...
Page 8: ...8 Chapter 13 VPN Virtual Private Network Chapter 14 Troubleshooting Tips ...
Page 28: ...28 5 Click the Login button ...
Page 37: ...37 Check the UPnP Enable box and click Save at the top of the Router Selections box ...
Page 38: ...38 Select OFF in the IPv4 Firewall Protection pulldown and click Save ...
Page 53: ...53 ...
