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Motorola moto g52j 5G, User Manual

The Motorola moto g52j 5G comes packed with exceptional features and cutting-edge technology. To ensure a seamless user experience, we provide a comprehensive User Manual that can be easily downloaded for free from our website. Discover the full potential of your device and unleash its true power with our detailed manual.

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•

Any type of file

•

Only photos and videos

Connect phone to transfer files

1. With the phone and computer turned on, connect the phone and computer with a USB cable.
2. Unlock the phone.
3. Change the USB connection type to allow file transfers:

a. Swipe down from the top of your home screen and touch the Charging this device via USB 

notification.

b. To transfer any type of file, touch File transfer.

Or, to transfer only photos and videos, touch PTP.

Transfer files

On a Windows computer:
1. Ensure the phone is properly connected to the computer using the steps above.

If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any 

files on your phone.

2. On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage 

or SD card.

3. If you selected PTP when you connected the phone, in File Explorer choose whether to import pictures 

and videos automatically or manually.

4. Open a second File Explorer window to see your computer folders.
5. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone 

storage and computer folders.

On a Mac:
1. Ensure the phone is properly connected to the computer using the steps above.

If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any 

files on your phone.

2. On your computer, download the Android File Transfer application from www.android.com/filetransfer 

and follow the onscreen instructions.

Location of files

Files are stored in these folders on your phone:

•

DCIM: (Digital Camera Images) Photos and videos taken with the Camera app

•

Pictures: Photos you edited and photos from apps other than Camera

•

Download: Files 

downloaded

 from the internet

•

Music: Files for apps that play music

•

Ringtones: Sound files for ringtones

Settings : Connected devices

128

Summary of Contents for moto g52j 5G

Page 1: ...User Guide ...

Page 2: ...boratories Licensing Corporation Certain features services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and...

Page 3: ...ns 17 Phone terms you should know 21 Get around on your phone 23 Learn gestures 23 Move between apps and screens 24 Use quick settings 25 Turn screen off and on 29 Capture your screen 30 Take screenshots 30 Record your screen 31 Create GIFs from video 33 Discover useful tools 34 Turn flashlight on and off 34 Control phone with your voice 34 Get directions to a location 35 Use clock and weather wid...

Page 4: ...or update apps 64 Manage or delete apps 66 Protect against harmful apps 68 Search and browse 70 Search the web 70 Search your phone 72 Browse websites 72 Text messaging 74 About text and multimedia messages 74 Read send messages 74 Manage delete messages 77 Change default messaging app 79 Change text message reply to incoming calls 79 Get text messages on your computer 79 Email 81 Read send manage...

Page 5: ...calls 99 During a call 101 Make video calls 102 Make conference calls 102 Make calls over Wi Fi 103 Block calls and texts 104 Turn call waiting on and off 105 View and delete call history 106 Make emergency call from locked phone 107 Voicemail 109 Use voicemail 109 Send all calls from contact to voicemail 110 Music 111 Listen to radio 111 Listen to music 112 Transfer music files 113 Connect a MIDI...

Page 6: ... 141 Extend battery life 141 Prevent overcharging 143 Use Battery Saver mode 143 Show battery percentage in status bar 144 Storage 145 About storage options 145 Manage phone storage 145 Manage SD card 146 Find downloaded files 147 Recover recently deleted files 148 Upload music to cloud 148 Upload photos and videos 149 Scan documents and make copies 149 Sound vibration 151 Adjust volumes 151 Set r...

Page 7: ...s 173 Security 175 About security 175 Protect against harmful apps 176 Be ready to find a lost phone 176 Lock and unlock phone 177 Set screen lock 177 Adjust lock options 178 Unlock with trusted devices 179 Unlock with your face 180 Unlock at trusted places 181 Keep phone unlocked while it s on you 182 Use fingerprint security 182 Pin an app screen 184 Lock SIM card 185 Privacy 187 Adjust app perm...

Page 8: ...ur IMEI number 204 Find legal and product information 204 Fix issues 205 Hardware issues 205 Phone is slow or unstable 205 Phone feels warm or hot 205 Phone won t turn on 206 Phone restarts or crashes 206 Screen is frozen or won t respond 207 Screen displays wrong colors 207 SD card issues 208 Call and SIM issues 211 Issues making receiving calls 211 Issues during calls 212 Battery issues 215 Char...

Page 9: ... 222 App issues 224 App or widget issues 224 Camera issues 225 Messaging issues 226 Gmail issues 228 Play Store issues 228 Maintenance procedures 229 Update Android software 229 Reset Wi Fi cellular data and Bluetooth 229 Reset phone 230 Get more help 231 moto g52j 5G ix ...

Page 10: ...ware diagram 1 Tray for SIM and SD card 2 Earpiece 3 Front camera Learn more in Camera help 4 Microphone 5 Proximity sensor 6 Google Assistant button 7 Volume up down button 8 Power button and fingerprint sensor Set up phone 1 ...

Page 11: ...ubmerged underwater Water splash and dust resistance were tested to IP68 standards under controlled laboratory conditions Resistance will decrease as a result of normal wear Liquid damage is not covered by your warranty To prevent water damage to your phone Avoid prolonged exposure to water and do not intentionally submerge in water Dry your phone and ports thoroughly with a soft clean cloth Don t...

Page 12: ...ou can easily swap the card and its content between devices After you insert the card be sure to update settings within media apps like camera music and podcast apps so they use the card to store content you create or download You can t store apps on the SD card because it is portable storage Insert or replace cards 1 If you want to remove the SD card eject it first 2 Insert the tool into the hole...

Page 13: ... SIM Slot 2 then your phone supports dual SIMs 4 Push the tray back into the phone If you inserted two SIMs you ll receive a notification to set them up Swipe the notification down and touch it to manage dual SIMs If you see troubleshoot the issue Note If you need to activate a SIM contact your carrier Fix an issue Select an issue to see troubleshooting steps SIM card SIM not recognized Can t make...

Page 14: ...rive and then a Sign in with your Google account If you don t have one you can create it now b Touch Settings Backup reset and start the backup 5 Wait for the backup to complete 6 When complete on your new phone sign in with the same Google account Settings Accounts Add account Copy data from Android phone During setup you can copy your apps music contacts messages and more Learn what does and doe...

Page 15: ...ments in messages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF files Apps that aren t from Play Store Accounts other than Google accounts Contacts and calendars for services other than Google such as WhatsApp Ringtones Import contacts from SIM If you have a SIM card with contacts saved on it...

Page 16: ... data and for SMS 3 Follow onscreen instructions to complete setup Change SIM profile 1 Go to Settings Network internet SIM cards 2 Touch Dual SIM usage profile 3 Select a different profile and touch CHANGE PROFILE 4 Select a new profile 5 Follow onscreen instructions to complete setup To keep the same profile but adjust options for data SMS voice calls video calls or contacts 1 Go to Settings Net...

Page 17: ...you don t see swipe down on the screen 2 Touch Voicemail 3 If you have two SIM cards touch the SIM for the account to change 4 Change any of the options To change voicemail service from your carrier to a different service or app touch Advanced Settings Service To change the number dialed to access voicemail touch Advanced Settings Setup Your carrier might include additional options here like notif...

Page 18: ...nge server Before you start you ll need the following information from your company s IT department Email address Email password Domain name Username Server name Security type SSL settings Client certificate requirement To set up corporate email 1 Open the Gmail app 2 Do one of the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gma...

Page 19: ...essage to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen 2 Touch Add text on lock screen 3 Type the text to display and touch Save Tip Don t put your mobile number as contact info on your lock screen unless you can access your voicemail from another device Send your location to emergency services Not all carriers and countries support this feature If...

Page 20: ...t to do with their new phone with links to instructions on how to do them Personalize your phone Set the wallpaper Add apps to your home screen Adjust screen settings like style font size color scheme rotation settings and dark background You can use either the buttons or gestures to move between apps and screens Choose which System navigation to use Assign ringtones or photos to friends you call ...

Page 21: ... Swipe up from the bottom of the screen to see the list of all your apps If you don t see this add the app tray 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to move between apps and screens You can replace the bar with the navigation icons instead 7 Folder Add folders to organize a...

Page 22: ...ncher About your lock screen The lock screen appears when you re using a screen lock and you power on your phone or turn on the screen Tip If you re using Peek Display you ll see that screen before you get to your lock screen From the lock screen you can Make an emergency call View and respond to notifications Double touch one to open it Open quick settings Swipe down from top of screen Start a vo...

Page 23: ... and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn...

Page 24: ...r photos and videos For even more storage space plus the ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection wi...

Page 25: ... than just a password you set up for your phone A Google account lets you organize and access your personal information and files from any computer or mobile device Synchronize everything Never lose your contacts Associate them with your Google account if you create contacts on your phone and view them from Gmail on any computer or by signing into your Google account on any phone Create emails or ...

Page 26: ...eans swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status icons mean These are the icons from apps that came on your phone and the phone status icons Icon Meaning CALLS Active call Missed call Speakerphone on Microphone mut...

Page 27: ...ed to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Your phone is a Wi Fi hotspot Devices can connect to share your data connection Wireless ...

Page 28: ...ort this feature SYNC AND UPDATES App updates are available for download from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on BATTERY Battery fully charged Learn the basics New to Android 19 ...

Page 29: ... to 80 Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Animated GIF is available Learn the basics New to Android 20 ...

Page 30: ...t technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over...

Page 31: ...home screen that displays the time and icons that tell you about your phone s battery and network connections Apps display icons in the status bar to alert you of events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access ...

Page 32: ... the target position Result Move elements on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different d...

Page 33: ... work check that the setting is turned on Press hold Turn off the phone or view your emergency information Tap Unlock with your fingerprint if you ve set up fingerprint security Tap twice See shortcuts for opening apps actions tools and contacts You can turn this gesture Power touch on in Settings or in the Moto app 1 Open the app or contact 2 Customize these shortcuts replace delete or rearrange ...

Page 34: ...om of any screen Open Google Assistant Swipe diagonally from either lower corner of the screen Use 3 button navigation Use these icons to move between screens and apps if you chose 3 button navigation takes you back one screen returns you to the home screen from any app lets you switch between recent apps Tip For visual assistance you can add to open the Accessibility Menu or magnify what s on the...

Page 35: ...uick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Auto rotate Flashlight Dolby Atmos Learn the basics Get around on your phone 26 ...

Page 36: ... maker Battery Saver Mobile data Airplane mode Screen Cast Screen Record Nearby Share Data Saver Appears after you turn on Data Saver the first time Night Light Learn the basics Get around on your phone 27 ...

Page 37: ...nd what you need quickly Just touch at the top of the app and type your search term Customize quick settings You can rearrange quick settings putting your most used at the top You can also add or remove them 1 Open quick settings 2 Touch 3 Drag to add remove or rearrange To return quick settings to its original state touch Reset Tip You can also change the background color to be light or dark Lear...

Page 38: ...e Power button If you ve set up a screen lock you need to unlock it If you ve added your fingerprint to the phone touch the sensor to wake and unlock your phone Your screen automatically turns on when you have an incoming call To turn the screen off Press the Power button When you set down your phone it s good habit to do this You prevent accidental touches save a bit of battery and keep it secure...

Page 39: ...op scrolling before the end of the page touch STOP or 3 Do any of the following To edit the screenshot touch To share it touch To analyze it with Google Lens touch For more time to review it before taking an action touch the thumbnail to open the screenshot To open the screenshot after the thumbnail disappears swipe the status bar down and touch the notification Edit screenshots If you touched aft...

Page 40: ...ind screenshots later Open the Photos app and touch Library Screenshots Record your screen You can record a video of your screen while you re using it You can choose to include your audio or a selfie video when recording Record screen 1 If you want the recording to show when you touch screen elements turn Record touch points on 2 To start recording Open quick settings and touch If you re playing a...

Page 41: ...status bar 5 To stop recording Touch on the recorder Or swipe down from the top of the screen then touch the red notification Adjust recording options Sound You can mute or record your phone s sound and you can include your own narration To adjust sound touch the current setting and change it Icon Meaning Mute Record your narration using the microphone Record only your phone s sound Record both yo...

Page 42: ...from a video on your screen Record a GIF 1 Open the video in the Photos Files or other media viewing app and pause the video where you want to start the GIF 2 Open quick settings and touch GIF maker 3 Touch Start 4 Adjust the GIF s frame over the video To reposition the frame drag To change dimensions drag the corners or sides To close touch 5 To start recording touch You can capture up to 15 seco...

Page 43: ...enormous 1 Get your assistant s attention by doing any of these Press the Google Assistant button For hands free control say Hey Google or OK Google if you ve taught it to recognize your voice Swipe up from the bottom left or right corner of your phone Learn more Touch 2 Ask a question or say a command For example you can say What s the weather today or Set alarm for 7 AM tomorrow Tip To see a lis...

Page 44: ...the Google Assistant button 2 Say Navigate to destination Use Directions widget 1 Before you hit the road add a Maps Directions widget to your home screen and you ll have directions to any destination you choose 2 When you re ready to roll just touch the widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Get directions t...

Page 45: ...rm switch it on Touch to view or edit its ringtone To delete an alarm touch next to it then touch 3 To control general alarm settings like alarm volume and snooze duration touch Settings When an alarm is set shows in the status bar Manage weather forecasts Display current conditions for your location or for a city you select Show temperature and conditions for current location 1 Do one of the foll...

Page 46: ...on the weather provider s website touch an item on the forecast To change the frequency of forecast updates touch Forecast update period then select a duration Control weather alert notifications The widget sends notifications about weather conditions that need special attention To turn notifications on or off 1 Touch the temperature 2 Touch 3 Turn Weather alert notifications on or off View your c...

Page 47: ...ed the phone today How many notifications you ve gotten 3 For more information touch a label on the chart For example to see your screen time for the week touch today s usage time Limit daily screen time For individual apps you can set a timer that limits the amount you use the app daily Tip To manage your child s screen time use parental controls To set an app timer 1 Go to Settings Digital Wellb...

Page 48: ...ings and touch Or on the notification touch Turn off now To turn it off for a short period touch Take a break To remove the schedule 1 Do one of the following Open quick settings then touch hold Go to Settings Digital Wellbeing parental controls Focus mode 2 Next to Schedule touch Tip To mute sounds stop vibration and block notifications for all calls and notifications use Do Not Disturb Make it e...

Page 49: ...se or download using Chrome Google Search Play Store and YouTube You ll need to set up parental controls on your and your child s devices To set up parental controls on this phone 1 Go to Settings Digital Wellbeing parental controls 2 Touch Set up parental controls 3 Follow onscreen instructions to set up the phone for child or adult usage 4 To set up parental controls on the other device refer to...

Page 50: ... Capitalize letters To type in ALL CAPS touch twice quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger thr...

Page 51: ... touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are available for those languages When using a keyboard language other than your primary system language available keyboard languages a...

Page 52: ...yboard 3 Say what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t retype your personal information again and again Save it securely then with just one touch fill in passwords address...

Page 53: ...a stylized wallpaper You can stylize your photos with AI visual effects and use them as wallpaper 1 Touch hold hold a blank area on your home screen then touch Wallpapers Stylize 2 Select an image 3 Select a style to apply to the image 4 Touch Set wallpaper Customize your Favorites tray The Favorites tray at the bottom of the home screen gives you one touch access to your most used applications Yo...

Page 54: ...h hold the widget until it s highlighted 2 Release it to see an outline 3 Drag a corner or side to resize Add app shortcuts 1 Swipe up from the bottom of the home screen to open your app tray 2 Touch hold the app you want 3 Drag the app to an empty spot on your home screen Or drag it to the edge of the screen and drop it onto a new home screen Add task shortcuts Many apps include shortcuts to comm...

Page 55: ...nito tab New tab Calendar New reminder New event New task Messages Open most recent conversation New conversation Clock Start screen saver Start stopwatch Create new timer Create new alarm Settings Bluetooth Battery Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page Personalize your phone Home screen 46 ...

Page 56: ...hem 3 To name the folder touch to open it touch Edit Name and type a new name To add apps to the folder 1 Touch hold the app s icon 2 Drag it onto the folder To remove apps from the folder 1 Open the home screen folder 2 Drag the app s icon onto the home screen or drag it up and drop it on Remove App tray folders To create a folder in your app tray 1 Open the app tray 2 Touch Create folder 3 Type ...

Page 57: ...om the bottom of the home screen to open the tray This simplifies your home screen showing only apps you choose To see all apps on your home screen instead you can remove the app tray You can switch at any time 1 Touch hold a blank space on your home screen 2 Touch Home settings Home screen style and then To see all apps on your home screen touch Open To see all apps in the app tray touch App tray...

Page 58: ...l names or 1 row short names Show or hide notification dots You can control whether app icons show dots to alert you about unread notifications 1 Touch hold a blank space on your home screen 2 Touch Home settings 3 Touch Notification dots 4 Turn Notification dot on app icon on or off Allow or prevent home screen rotation In quick settings when you turn Auto rotate on apps rotate when you turn your...

Page 59: ...llpapers new gestures for interacting with your phone and customizable elements for your home screen You can switch back to the original launcher and its home screen at any time Get different launcher 1 Search for launcher in Play Store 2 Read through the choices and download the one or more that you want 3 To start using it open the app or follow the onscreen instructions after downloading it Swi...

Page 60: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 61: ...tart of the list then touch Clear all Switch between open apps 1 Drag up from the bottom of the home screen hold then let go 2 In your list of recent apps Swipe left or right to see more apps Touch any app screen to return to it Tips To switch between apps swipe left or right at the very bottom of the screen Use two apps at once with split screen View two apps on screen Use split screen view 1 Ope...

Page 62: ... video or navigation shrinks 2 You can drag the video or navigation anywhere on the screen To return it to full size touch it twice To close it drag it to the bottom of the screen Or touch it then touch To turn off Picture in picture for the app in use touch it then touch and turn Allow picture in picture off To see all apps that support Picture in picture 1 Go to Settings Apps notifications 2 Tou...

Page 63: ... Respond from a notification Many notifications include actions at the bottom that let you complete common tasks without opening the full app If you have several notifications these actions are hidden When you see touch it to reveal actions Open the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app From your lock screen touch the notifi...

Page 64: ...are preloaded on your phone Don t want some Delete or disable them Need other apps You can download free and paid apps Icon App Description Assistant Use your voice to control your phone Calculator Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn mo...

Page 65: ... an internet connection Create and share spreadsheets documents and presentations Scan documents and share or print them Duo Make video call with your friends across Android and iOS Facebook Connect with friends family and communities Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card Fit Track ...

Page 66: ...with your phone in store or online and send cash using this secure digital wallet Google TV Get movies and TV shows for instant viewing from Play Store Not available in all countries Home Set up and control your Google Home and Chromecast devices and other home products like lights cameras and thermostats Interactive wallpapers Provides access to Motorola s interactive wallpapers hosted on the clo...

Page 67: ...e Make calls Photos Manage photos and upload them automatically to your private album Play Store Get apps for your phone as well as books magazines music and movies and access them from your computer or any Android device Podcasts Find the latest episodes of your favorite podcasts browse popular and trending podcasts or discover new podcasts based on your listening history and preferences Settings...

Page 68: ... Perform everyday tasks with quick motions You turn each gesture on off independently Touch Learn more links to learn how to use and turn gestures on off Use three fingers to take a screenshot Learn more Tap the Power button twice for shortcuts Learn more Make a chopping motion to turn the flashlight on or off Learn more Twist your wrist twice quickly to open the camera from any screen Learn more ...

Page 69: ...stures during games touch To see screens captured during games touch To turn Moto Gametime on or off for a game touch Turn Moto Gametime on off To turn it on off for all games 1 Open the Games app 2 Touch and turn Moto Gametime on or off To turn it on off for a specific game 1 Open the Games app and touch 2 Touch a game to add or remove it Open sidebar Use the sidebar to quickly adjust settings du...

Page 70: ...ations 3 When Block calls is on calls from starred contacts are allowed as exceptions To block starred contacts as well or to permit calls from all contacts touch Allow calls from To permit urgent calls if the same person calls a second time within a 15 minute period turn Allow repeat callers on From Games app 1 Open the Games app 2 Touch 3 Turn Block notifications and Block calls on or off 4 When...

Page 71: ... you haven t installed or set up Twitch follow onscreen instructions to do so 3 Log in and follow onscreen instructions to stream For help streaming go to help twitch tv Other social apps You can add up to two shortcuts in the sidebar to social apps such as WhatsApp or Discord for quick access to your gaming friends When you open the app from the sidebar during a game it appears in a small freefor...

Page 72: ...2 To record your screen touch Learn more To take a screenshot touch 3 To share it touch Use apps 63 ...

Page 73: ...ding do some research check the app s rating and read lots of comments To download apps 1 Open the Chrome app and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review w...

Page 74: ...vice 3 Touch Manage then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch your profile icon Settings 3 Touch Network preferences Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as ...

Page 75: ...th only the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and all widgets and third party apps will be disabled 3 Use your phone and...

Page 76: ...en touch 2 Touch Force stop Delete apps you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by othe...

Page 77: ...instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Pl...

Page 78: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow troubleshoot the issue Use apps Get delete manage apps 69 ...

Page 79: ... the blank space on the Search widget 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use voice search Touch to call Assistant Learn more Use camera to search for info Touch then follow onscreen instructions Use camera to search for info You can use Google Lens with your camera to Search for information about objects and surroundings Learn abou...

Page 80: ...e Phone app 2 Touch or 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings touch Nearby places and turn it on Delete Google search history To learn how read Google s help Use search engine other than Google To us...

Page 81: ...rd 4 In the list of search results touch a setting to open it Find your phone number 1 Go to Settings 2 Touch About phone Phone number Find photos videos files To find photos or videos on your phone use the Photos app To find downloaded files use the Files app Browse websites Visit and bookmark websites Your phone connects to your carrier s cellular network or to a Wi Fi network to access the inte...

Page 82: ...marks open Chrome and touch Help Feedback Open and switch browser tabs In the Chrome app To switch tabs touch the switcher icon To open a new tab touch touch the switcher icon then touch Clear browsing history 1 Open the Chrome app 2 Touch History 3 Touch Clear browsing data To learn more read Google s help You can also review and delete your search history Change default browser You can download ...

Page 83: ... the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Converts multiple r...

Page 84: ...you can hide sensitive content for lock screen notifications Send a message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard If you re using two SIMs and want to switch to the other to send the text touch and select the SIM 5 Touch Tips for sending messages To text your ...

Page 85: ... or video it is kept within the message only So if you delete the message you also delete the attachment You can try to recover recently deleted messages View saved attachments For photos or videos open the Photos app and touch Library For other attachments open the Files app Manage drafts When you begin composing a text message reply or a new message with recipients it is saved in your message li...

Page 86: ...age 3 Touch To remove a star on the message touch Find starred messages To find starred messages across all conversations go to the top of your conversation list and touch Starred To find starred messages within a specific conversation open the conversation and touch Starred Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments ...

Page 87: ...ents receive your messages by requesting delivery reports 1 Open the Messages app 2 Touch Settings 3 If you have dual SIMs touch the SIM If you have one SIM touch Advanced 4 Turn on Get SMS delivery reports Turn group messaging on or off Group messaging allows conversation participants to reply to all recipients in a single thread If you do not want multi recipient SMS messages converted to MMS an...

Page 88: ...e responses to edit it Get text messages on your computer Set up Device Pairing If you use the Messages app on your phone you can see and send text messages on your computer Pair your computer and the Messages app on your phone by scanning a QR code The QR code is unique to that computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a comp...

Page 89: ...nt from your computer Sign out of Device Pairing If you don t use Messages on a paired computer for 14 days you re automatically signed out from that computer for security reasons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Device Pairing 3 Do one of the following Touch next to an individual computer to sign out ...

Page 90: ...l You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then touch Compose If you send lots of em...

Page 91: ...ur phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment type most f...

Page 92: ... To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touch ...

Page 93: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Use apps Email 84 ...

Page 94: ...e multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming event...

Page 95: ...it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your Google ac...

Page 96: ...tion settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Use apps Calendar app 87 ...

Page 97: ...ce Match 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar To adjust it open quick settings swipe down again and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 Touch Use timer or stopwatch Us...

Page 98: ...u use timers frequently add a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch To reset the counter to zero touch If you leave this app quickly return to it by ...

Page 99: ...anually 1 Go to Settings System Date time 2 Turn Use network provided time off 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings System Date time 2 Turn Use network provided time zone off 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate ...

Page 100: ...uch the others to select them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change back up settings any time Adjust back up settings 1 Open the...

Page 101: ...to or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Use apps Photos app 92 ...

Page 102: ... If you have multiple accounts on your phone and want to change the default account for new contacts in the Contacts touch your profile icon Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list...

Page 103: ...tacts If you have two contacts for the same person you can merge the information including all emails and phone numbers into a single listing Automatically merge contacts 1 Open the Contacts app 2 Touch 3 Touch 4 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 5 Select options to merge one or all duplicates Merge contacts manually 1 Open the Contacts app ...

Page 104: ...ts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts app 1 Ope...

Page 105: ...see only contacts you call frequently or have starred as favorites To remove contacts from this tab touch hold the contact then touch Share contacts Ways to share contacts You can share one or all contacts by sending a name card file vcf You can also share a contact s information as a text message attachment Or just touch your phones together and beam the contact information with NFC Share one or ...

Page 106: ...ay to share Receive a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Contacts calls voicemail Contacts 97 ...

Page 107: ...ers support this feature You can set your phone to automatically answer calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Hear caller ID announcement To hea...

Page 108: ... call waiting Set the number of rings before sending a call to voicemail Dial into voicemail then follow your carrier s prompts to change this setting Fix an issue If your phone isn t ringing for incoming calls look for in your status bar Open quick settings and turn Do Not Disturb off Your phone will ring for incoming calls Check your settings to make sure your phone is screening calls at the app...

Page 109: ...ipe through and touch the person to call Call a favorite Touch the tab Call nearby place Touch and say or type the name then touch the search result to place the call Learn more Return call Touch then touch next to the number Tips To call frequent numbers with one touch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can downloa...

Page 110: ... dark to avoid accidental touches To wake it up move it away from your ear or press the Power button To hide the call and use other apps swipe up from the bottom of the screen To return to the call swipe the status bar down and touch Ongoing call Answer call waiting If call waiting is active and a new call comes in you can answer it Touch Hold and Answer Voice The first call is put on hold To swit...

Page 111: ...o calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo Android users can get it from Play Store and iPhone users can download it from the iTunes App Store The video calls are secure and can t be seen by others To get started open the Duo app and follow the onscreen instructions to set it up For more information touch Help Feedback Get an app to m...

Page 112: ...nal numbers are charged at international rates When connected to a Wi Fi network your phone automatically switches between cellular and Wi Fi networks for calls and texts based on the signal strengths Turn Wi Fi calling on or off If your carrier supports Wi Fi calling you need to turn it on 1 Go to Settings Network internet Mobile network 2 If you re using two SIMs touch the SIM name 3 Touch Advan...

Page 113: ...2 Touch hold a call from the number to block 3 Touch Block report spam 4 If you don t want to report the number as spam to Google remove the checkmark 5 Touch Block From the Messages app 1 Touch hold the conversation thread from the number to block 2 Touch Block Or touch for numbers saved in your contacts 3 If you don t want to report the call as spam to Google remove the checkmark 4 Touch OK Bloc...

Page 114: ... and spam ID on 4 To prevent ringing and notifications from suspected spam calls turn Filter spam calls on You won t receive notifications for these calls but you ll see them in your call history and can check any voicemail you receive When Caller ID spam is on If you see Suspected spam caller or Spam for an incoming call you can answer the call or block and report the number Your phone may need t...

Page 115: ...ing on When call waiting is on if you re on a call and a new call comes in you can answer it The first call is put on hold Touch to merge the two calls To turn call waiting off go to Additional settings then turn Call waiting off View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed c...

Page 116: ...tact add contact details 7 Touch or Save Delete calls from history Caution There s no way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch hold the number 4 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for ex...

Page 117: ...see the dialer 3 Enter the emergency number for your region and touch When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Contacts calls voicemail Phone calls 108 ...

Page 118: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 119: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Contacts calls voicemail Voicemail 110 ...

Page 120: ...een headphones or loudspeaker touch or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if you are inside...

Page 121: ... to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet connection Your phone can play MP3 FLAC M4A AAC AAC MIDI and WAV files To get music do any of the following Purchase it in a music app Then stream it or download it using that app Transfer it over USB or Bluetooth from your computer to your phone s Music folder Upl...

Page 122: ...Touch hold the file 4 Touch and select Bluetooth 5 Touch the name of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bluetooth notification on yo...

Page 123: ...g only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touch MIDI Music 114 ...

Page 124: ... the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change settings for...

Page 125: ...ty type check Show password and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If you were connected to Wi Fi when you added the hidden network in the list of available networks touch the name of the saved network the...

Page 126: ...g limit 4 To set a warning turn Set data warning on then touch Data warning and enter the amount of data 5 To set a usage limit turn Set data limit on then touch Data limit and enter the amount of data Restrict background data About background data Even when you re not actively using them most apps use data in the background to sync information and deliver notifications To conserve data when you r...

Page 127: ...d data off Dual SIMs If your phone has two SIMs cellular data is active on only one SIM at a time You can control which SIM is used Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don t have a connection You can share your phone s cellular data connection with multiple devices by turning your phone into a Wi Fi hotspot You can...

Page 128: ... t have an internet connection to share 2 Go to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and turn it on then plug in your phone to charge Using the hotspot really drains the battery When your hotspot is active you ll see in the status bar 4 Set up the connection To connect Do this A phone a On your phone next to the hotspot s name touch and unlock if prompted b Use the oth...

Page 129: ...e allowed devices Add allowed device 3 For each device enter the MAC address and device name 4 Once you add allowed devices they are saved unless you delete them and you can turn this feature on and off by checking or unchecking Allow all devices any time To restrict access for a previously allowed device touch the device name then touch Delete View or change hotspot password 1 Go to Settings Netw...

Page 130: ...ernet Hotspot tethering 6 Turn on Bluetooth tethering to start the connection You ll see in your notifications To stop the connection touch the notification and turn off Bluetooth tethering Connect to VPNs A virtual private network VPN lets you access files on a secure network like an office network with a firewall Contact your network administrator for VPN settings and any additional apps or requ...

Page 131: ...on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instructions 6 Touch Pair on your phone Check the other device for a pairing prompt as well if it has one you ll need to confirm on both devices or pairing will...

Page 132: ...gs and turn on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically connect to a previously paired device To prevent this turn off Bluetooth scanning To turn off scanning 1 Go to Settings Location 2 Touch Wi Fi and Bluetooth scanning 3 Turn Bluetooth scanning off If you turn this off apps that use your location won t work as w...

Page 133: ...ternet Wi Fi Wi Fi preferences 3 Touch Advanced Wi Fi Direct You ll see a list of Wi Fi Direct devices that are within range and compatible 4 Touch the device s name to connect Make contactless payments Only some versions of this phone sold in certain countries support this feature Use NFC near field communication to pay quickly and securely at checkout registers by touching your phone to an elect...

Page 134: ...rust without having to type a lot of information or struggle with pairing Turn NFC on 1 Open quick settings and touch Or go to Settings Connected devices Connection preferences 2 Touch NFC and turn it on If you don t see this option then your phone doesn t support NFC Share content between devices Share content from your phone to another device by touching the devices together usually back to back...

Page 135: ... 2 Open quick settings and touch Or go to Settings Connected devices Connection preferences Nearby Share 3 Touch Turn on or turn it on To turn it off open quick settings touch and turn it off Tip You can change your phone s name to something less identifiable before sharing or receiving Go to Settings Connected devices Connection preferences Nearby Share Device name and edit the name Share content...

Page 136: ...f a contact isn t available you ll need to add an email address associated with their Google account to their contact info Fix an issue If you can t share content with someone try these steps 1 On both phones check that Bluetooth is on 2 On both phones check that Location is on 3 Bring the devices close together within 1 foot 30 cm of each other 4 Turn airplane mode on and then off 5 Turn your pho...

Page 137: ...PTP when you connected the phone in File Explorer choose whether to import pictures and videos automatically or manually 4 Open a second File Explorer window to see your computer folders 5 Navigate to the folders or files to transfer then drag and drop them to and from the open phone storage and computer folders On a Mac 1 Ensure the phone is properly connected to the computer using the steps abov...

Page 138: ...e name of the Chromecast or TV to connect To stop On the casting notification touch Disconnect Or from quick settings touch Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in Miracast is not supported To...

Page 139: ...ith Chromecast built in check for updates to the Home app Phone can t find smart TV First check the basics Then 1 On the TV open the app and start a video Then on your phone open the app and try casting to the TV again 2 Link the app on your phone to the app on the TV a On your phone open the app open its settings and look for options to watch on TV For example YouTube Settings Watch on TV Link wi...

Page 140: ... Play Store search for printer brand print service and install the app for the printer s service plugin 3 Once installed return to Settings Connected devices Connection preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add printer 5 Enter the printer s name and IP address found in your printer settings ...

Page 141: ... contact one or a few photos Fast immediate sharing Things to consider The other phone must be within 1 foot 30 cm No Wi Fi or cellular data connection required Learn more Message MMS Good for Sharing one photo or a low resolution video Sharing with a friend or group Sharing immediately as an event is happening Things to consider You and your recipients must have cellular data plans to receive mul...

Page 142: ...e storage with a basic account Cloud storage services are fairly secure but not completely free from security breaches so upload wisely Upload over Wi Fi to prevent cellular data charges Learn how Social app Good for Sharing publicly with large groups of friends followers and subscribers Sharing one photo at a time or many photos albums or videos Controlling how long you share something You can ea...

Page 143: ...r Quickly sharing with a nearby phone tablet or computer No need for pairing devices Simply touch them back to back Things to consider Devices you share with must have NFC Both your phone and the other device must be on and unlocked Learn how Settings Connected devices 134 ...

Page 144: ...app you selected as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or u...

Page 145: ...Use notification history on To see the history go to Settings Apps notifications Notifications Notification history Choose how apps notify you Turn app s notifications off When you receive unwanted notifications from an app touch hold the notification then touch Turn off notifications To review all apps and adjust whether they can send notifications 1 Swipe down to view your notifications 2 At the...

Page 146: ... apply the new settings You won t see the icon in the status bar for any silent notifications When you swipe the status bar down the icon appears in the pull down along with the notification Tip In phone Settings you can only hide status bar icons for all apps If you want to hide status bar icons for a single app open the app and look in its settings Only some apps let you do this Hide silent noti...

Page 147: ...re silent but you want to hear them 1 Touch hold a notification 2 Touch Default To let an app s notifications be heard when Do Not Disturb is on 1 Touch hold the app icon 2 Touch Notifications 3 Touch the category for enabled notifications then touch Advanced and turn Override Do Not Disturb on Turn app s notifications on If an app isn t sending notifications but you want it to 1 Go to Settings Ap...

Page 148: ...otifications If you ve set a pattern PIN or password you can control which type of notifications show on your lock screen and prevent them from revealing private information To adjust notifications for all apps 1 Go to Settings Apps notifications Notifications 2 To hide sensitive content on your lock screen turn Sensitive notifications off You ll get lock screen notifications for an incoming email...

Page 149: ...re For each enabled notification that you want to hide a Touch the name b Touch Advanced Lock screen Show sensitive content only when unlocked Tip When you turn on Lockdown notifications won t show on your lock screen Settings Apps notifications 140 ...

Page 150: ...while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and GPS wh...

Page 151: ...ry and battery optimization on To ensure that apps use your battery only when they need to keep adaptive battery and battery optimization on Check that adaptive battery is on for your phone When you keep adaptive battery on infrequently used apps will run less when you re not using them Your phone will learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adapt...

Page 152: ...ave power your phone will Switch your background to Dark theme Lower the refresh rate Turn off Live Caption Wait until you look at an app to refresh its content like email or news Stop using Location services when your screen is off Stop apps from doing things in the background like listening for you to say Hey Google When the phone is in Battery Saver mode you ll see in the status bar Turn Batter...

Page 153: ...urn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar 1 Go to Settings Battery Or open quick settings then touch hold 2 Turn Battery percentage on Tip To see an approximate time your battery will last open quick settings touch hold and look beneath Should last until about Settings Battery 144 ...

Page 154: ...your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by removing...

Page 155: ...ems then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store pho...

Page 156: ...our card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Books m...

Page 157: ... 3 If you can t recover recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store songs from your library in the cloud for free with Google YT Music not available in all countries Then you can insta...

Page 158: ...ad Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your compute...

Page 159: ...DF settings 6 When you ve finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Drive So add multiple widgets one fo...

Page 160: ...ds between on silent and vibration only 2 Slide to adjust media volume 3 Touch to mute media volume 4 Touch to access all volume controls call ring notification alarm media Set app volumes and auto mute apps You can adjust the volume of each app Also your phone can learn to automatically mute apps you usually mute You can review and adjust the list of apps at any time Set it up 1 Go to Settings So...

Page 161: ...d see If you want to customize Power Volume up so that it silences the phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can simply pick up your p...

Page 162: ...tion Set call ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your...

Page 163: ...xperience through your phone s loudspeaker and connected devices Smart audio automatically chooses the best settings for the media you re listening to When you connect headphones or external speakers you can set and customize sound profiles Select sound profiles You can select a preset sound profile for your headphones or other connected device and your phone will remember the next time you connec...

Page 164: ...n off To select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do Not Disturb on touch Ask every time Turn it off Open quick settings and touch If it s turning itself on again but you don t want it to Make sure you re not silencing on a schedule or during calendar events If you re using Bedtime mode touch Settings Digital Wellbeing parental controls Bedti...

Page 165: ... touch the app in the list Allow alarms and other interruptions Alarms and media sounds are allowed by default but you can turn them off You can also allow touch sounds reminders and calendar events to send notifications 1 Go to Settings Sound vibration Do Not Disturb Or in quick settings touch hold 2 Touch Alarms other interruptions 3 Turn interruptions on or off Silence on schedule You can creat...

Page 166: ...us To stop your phone from automatically silencing 1 Go to Settings Sound vibration 2 Touch Do Not Disturb Schedules 3 Do any of the following To use the schedule later uncheck it to turn it off To delete a schedule touch To delete multiple schedules touch Delete schedules Stop phone from speaking Silence replies to voice commands Some voice commands like What s up and What is the current weather ...

Page 167: ...Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound vibration Advanced 2 Turn off Charging sounds and vibration Turn touch sounds on off 1 Go to Settings Sound vibration Advanced 2 Do any of the following To hear a tone when you dial ...

Page 168: ... to Settings Sound vibration Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds and vibration on If you don t want any of these sounds just turn them off Settings Sound vibration 159 ...

Page 169: ... to the dark background until the phone has charged Turn it on or off 1 Go to Settings Display 2 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Set a schedule 1 Go to Settings Display Dark theme 2 Touch Schedule then select one To start and stop at specified times touch Turns on at custom time and enter times To use ...

Page 170: ...igital Wellbeing parental controls Bedtime mode 2 Select when to turn on Bedtime mode 3 Touch Customize 4 Turn Grayscale on Turn it off To temporarily switch back to regular colors from grayscale open quick settings and touch To stop automatically changing to grayscale at night go to Settings Digital Wellbeing parental controls Bedtime mode Customize and turn Grayscale off Stop screen flicker If y...

Page 171: ...dvanced Full screen 2 Adjust the settings To adjust an individual app next to the app s name turn it on or off To adjust all apps touch Turn on for all apps or Turn off for all apps 3 If you don t see the change or it doesn t display correctly do either to close and restart the app Open recent apps and swipe it from the list then reopen the app Restart the phone then reopen the app If you re using...

Page 172: ...e is lying face down When you are on a call When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven t seen activity for a while to wake your phone bump it Peek at contents Touch hold an icon to preview the notification View more and take action For more details and notifications drag an app icon up or drag it to Then To respond drag the app icon to an a...

Page 173: ...s name Stop Peek Display notifications 1 Go to Settings Display Advanced Peek Display Or open the Moto app and touch Display 2 Turn Peek Display off To restart the notifications turn Peek Display on Change screen timeout Change when your screen turns off 1 Go to Settings Display Advanced 2 Touch Screen timeout and select the time of inactivity before your phone sleeps Tip Set a shorter time to ext...

Page 174: ...Home settings Allow Home screen rotation Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Advanced Colors 3 Choose one To see the most accurate colors touch Natural To see the most vivid colors touch Saturated 4 To change the color temperature drag toward Warm or Cool Tips If colors don t appear as you expect t...

Page 175: ...reen touch Font size then drag the slider to the size you want To adjust the size of icons and other screen elements touch Display size then drag the slider to the size you want You can also change the font s style If you need more help seeing the screen turn on accessibility features like magnification to zoom in and out or a screen reader to hear audio descriptions of what you touch on the scree...

Page 176: ...to display and touch Save Tip Don t put your mobile number as contact info on your lock screen unless you can access your voicemail from another device Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN pattern or password But sometimes you need to trade ...

Page 177: ...t troubleshoot the issue Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Turn Magnification shortcut on When magnification is on you l...

Page 178: ...file or book Your phone reads the text out loud Change readout volume Press a Volume button to open volume settings then use the slider to adjust the level Or during voice readout repeatedly press a Volume button Stop readout To pause or resume readout press hold both the Volume Up and Down buttons at the same time for three seconds until you hear confirmation that TalkBack is on or off You can ch...

Page 179: ...ons drag the box To expand or shrink captions touch the box twice Battery use Live Caption uses more battery When your battery gets low and Battery Saver is on Live Caption automatically turns off Change caption settings You can hide or show Profanity Sound labels laughter applause music Caption icon in volume controls 1 Go to Settings Accessibility Advanced Live Caption 2 Turn settings on or off ...

Page 180: ... Settings Accessibility 3 Touch the real time text option and turn it on or select when you want it to appear To make a call with RTT 1 Touch 2 Call the number While the phone rings the other person s screen displays an RTT indicator 3 After the other person answers enter a message in the text field The text that you enter is visible to the other person as you type 4 During a call you can touch to...

Page 181: ...e a longer delay Use Touch hold delay to select short medium or long delay If messages that ask you to take action are disappearing too quickly touch Time to take action and choose a longer time Not all apps support this setting If you re using a connected mouse you can set the cursor to click automatically when the cursor stops moving for an amount of time Touch Autoclick dwell timing and select ...

Page 182: ...it on 1 Go to Settings Accessibility 2 Touch Accessibility Menu 3 Turn Accessibility Menu shortcut on Tip To increase the size of the buttons on this menu touch Settings then turn Large buttons on If you re using gesture navigation 1 Use two fingers to swipe up from the bottom of the screen If you ve set other accessibility tools to use this gesture swipe up with two fingers and hold to switch bet...

Page 183: ...TalkBack 2 Turn TalkBack shortcut on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for three seconds You ll hear confirmation that the feature has been turned on or off Settings Accessibility 174 ...

Page 184: ...ntering a password PIN or pattern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are nev...

Page 185: ...e scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow troubleshoot the issue Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Google account Be connected to mobile data or Wi Fi...

Page 186: ... your home screen Swipe Swipe up This prevents accidental dialing but doesn t secure the phone Lock Pattern Draw a pattern on a grid PIN Enter a four to sixteen digit numeric code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can also unlock with your fi...

Page 187: ...en 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Lock after screen timeout then select a duration Stop Power button from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen tur...

Page 188: ...ity Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock ...

Page 189: ...e 4 Follow the onscreen instructions Be sure to frame your entire face with the outline Face matching data is stored securely on the phone Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Unlock your phone Show your face to the lock screen If it doesn t recognize you it stays locked and displays one of these icons Icon How to unlock Use your pas...

Page 190: ... see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the location name and turn it on if desired...

Page 191: ...ck your phone then touch On body detection 5 Turn it on Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone make fast and secure online and in store purchases and sign into bank and finance apps 1 Go to Settings Security 2 Touch Fingerprint then unlock your phone 3 Follow the onscreen instructions to scan your fingerprint using the sensor on the sid...

Page 192: ... your fingerprint only to sign in to apps Unlock by pressing the Power button and entering your PIN pattern password Turn it on to use your fingerprint to unlock the phone and to sign in to apps Tip You can temporarily tighten security by turning off fingerprint unlocking and lock screen notifications with Lockdown mode Use fingerprint to sign in to apps To use the fingerprint sensor with third pa...

Page 193: ... for your phone 3 Check for app updates Open the Play Store app then touch your profile icon My apps games 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed If the sensor works correctly in safe mode a 3rd party app is probably causing the issue These apps can cause issues lock screen apps app locks that use the fingerprint sensor RAM boosters and RAM clean...

Page 194: ...up an optional SIM card lock which prevents others from using your cellular plan and accessing account information if your phone is stolen If you add a SIM lock you will be prompted to enter the PIN each time you swap SIM cards or restart the phone 1 Be sure you have the PIN your carrier provided with the SIM card If you don t have it contact your carrier 2 Go to Settings Security 3 Under SIM CARD...

Page 195: ...n t contact your carrier for a PIN unlock key PUK 2 Go to Settings Security 3 Under SIM CARD LOCK touch the SIM name 4 If Lock SIM card is off turn it on 5 Touch Change SIM PIN 6 Enter the previous PIN and touch OK 7 Enter a new PIN and touch OK 8 Re enter the new PIN and touch OK Settings Security 186 ...

Page 196: ...ed 2 Touch Permission manager 3 Touch a feature to see which apps have permission to use it 4 Turn that permission on or off for each app as needed You can also adjust permissions by app Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen For passwords 1 Go to Settings Privacy 2 Turn Show passwords off For patterns if yo...

Page 197: ...quick settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App access to location b Touch the app name c Select Deny Review serv...

Page 198: ...ed are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Issue Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Page 199: ...able open the Play Store app and touch your profile icon Manage apps device Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add accoun...

Page 200: ...lp Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync d...

Page 201: ...unt 1 Go to Settings Accounts 2 Turn Automatically sync app data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix an issue Select a...

Page 202: ...arn more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Settings Accounts 193 ...

Page 203: ...t 3 Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or w...

Page 204: ... information from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first...

Page 205: ... learns which apps you use most then manages memory more efficiently so they open faster To turn this feature on or off 1 Go to Settings System Performance 2 Adjust settings To allow AI to learn your usage patterns to help open apps faster turn Quick launch on To use phone storage to extend RAM and improve performance turn RAM boost on Restart your phone to apply the new setting Settings System La...

Page 206: ...row To rearrange them touch hold an icon until you feel a vibration then drag to a new position Open camera with Power button You can customize the Power button so that pressing it twice opens your camera 1 Go to Settings System Gestures 2 Touch Quickly open camera and turn it on Change System navigation You can select which navigation option to use for moving between apps and screens 1 Go to Sett...

Page 207: ...ra Open your camera instantly from any screen even your lock screen with Quick capture Twist your phone twice like this Your viewfinder opens and you re ready to shoot Twist twice again to switch to the front selfie camera If you don t want others to access your camera you can turn Quick capture off But if you use a screen lock don t worry only your Camera app is accessible To view existing photos...

Page 208: ...words and permissions Photos and videos synced to your Google Photos library not to Google Drive SMS text messages if using Messages Tip Back up over Wi Fi to prevent cellular data charges Not all apps back up data automatically Check with the app developer To automatically back up to Google Drive 1 Go to Settings System Advanced 2 Touch Backup 3 Check that Backup by Google One is on If needed tur...

Page 209: ...kups To learn about managing phone backups from a computer read Google s help Restore backed up data When you add your Google account to a phone photos contacts settings and app data that you previously backed up to that account are restored onto the phone Settings System 200 ...

Page 210: ...can Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When s...

Page 211: ...s SMS 6 Select the option to switch to that user then touch Set up now 7 Give the phone to the new user to set up the profile Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Touch the user s name 3 To prevent the user from making calls o...

Page 212: ...ch Add guest 3 To allow the guest to make calls switch on Turn on phone calls 4 Touch the option to switch to guest mode 5 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All da...

Page 213: ...phone 2 See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to ...

Page 214: ...heck for app updates Open the Play Store app and touch your profile icon Manage apps device 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If your phone ever becomes too hot it will ask you to turn it off so it can cool down Some phones will stay on but limit the phone s capab...

Page 215: ...having problems charging try these troubleshooting steps 3 If you don t see a battery icon after you plug your phone in to charge the issue could be with your screen Check if your phone rings by calling it from another phone If it rings the issue is with your screen and you can try these troubleshooting steps 4 Perform an external reset of your phone Learn how 5 If you have a Windows PC download R...

Page 216: ...ops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again by holding down the Power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart your phone to unfreeze it 2 Check ...

Page 217: ...ssue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the phone c Turn the phone on 3 Check that the card is mounted a Go to Settings Storage b If you see Ejected under the card name touch the name then touch MOUNT c Turn your phone off and then on again 4 Check that the...

Page 218: ...he size of your card and usage this process could take up to an hour 6 Reformat card using an SD card reader and an SD card formatter app on a Windows computer Formatting the card erases all data on the card Before you reformat if you can access your SD card files from your PC copy them to your computer Then use the SD card formatter app to format your card to FAT32 7 Try a new SD card Apps can t ...

Page 219: ...2 Be sure you have set the USB connection type to allow file transfer Fix issues Hardware issues 210 ...

Page 220: ...r SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that location check the co...

Page 221: ...evice 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage cache Clear storage Consistent busy signa...

Page 222: ...download an app to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector r...

Page 223: ...g is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone of...

Page 224: ...he status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once t...

Page 225: ...ry life may vary day to day depending on what you re doing If your battery is draining faster than expected If your battery life seems shorter than usual a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your b...

Page 226: ...heck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can...

Page 227: ...hone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications then...

Page 228: ...n your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up...

Page 229: ...eb sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart yo...

Page 230: ...3 To test the USB port on your computer connect a different device to your computer Fix issues Bluetooth Wi Fi USB issues 221 ...

Page 231: ... account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync...

Page 232: ... can sign in the issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts sinc...

Page 233: ... and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch your profile icon My apps games c T...

Page 234: ...tal photo If you use zoom during the shot itself pixelation will be more evident If you re indoors and taking a panoramic photo switch to regular mode Panorama works best for outdoor shots the algorithm that stitches the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to...

Page 235: ...ur if you use the camera in one app and then switch to another app that requires permission to access the camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Check which apps have permission to access the camera Settings Apps notifications Advanced Permission manager Camera Review the list of the apps on your phone that request camera...

Page 236: ...k to the Moto launcher If this fixes the issue then find an alternative launcher to use Can t send or receive messages 1 Change your preferred network to Global Not all carriers support this feature 2 If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone your phone number may still be associated with iMessage You need to deregister your ac...

Page 237: ...sApp other apps If you re having problems with messaging apps that you installed 1 Check for updates to the app 2 If you can open the app touch or Help and look for troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail issues For help with Gmail read Google s troubleshooting information Play Store issues For help with Play Store read Google s troubleshoo...

Page 238: ...of updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for your phone or...

Page 239: ...ps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Back up files and folders to Drive Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a ...

Page 240: ...Press the Power button to restart in Recovery mode 6 If you see an Android robot with a red exclamation mark press hold the Power button and while holding it down press release the Volume up button 7 Use the Volume buttons to scroll to Wipe data factory reset then press the Power button to select it 8 Use Volume buttons to scroll to Factory data reset then press the Power button to select it Allow...

Page 241: ...Learn to use an app Open the app and touch or Help Phone issue Visit mobilesupport lenovo com for solutions user forums live contact options Fix issues Maintenance procedures 232 ...

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