Maintenance & Troubleshooting 9 - 7
The MC45 does not
accept data capture
input.
Scanning
application is not
loaded.
Load a scanning application on the MC45. See the system
administrator.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
exit window and bar
code is incorrect.
Place the MC45 within proper scanning range.
MC45 is not
programmed for the
bar code.
Program the MC45 to accept the type of bar code being scanned.
MC45 is not
programmed to
generate a beep.
If the MC45 does not beep on a good decode, set the application to
generate a beep on good decode.
Battery is low.
If the scanner stops emitting a laser beam upon a trigger press,
check the battery level. When the battery is low, the scanner shuts
off before the MC45 low battery condition notification. Note: If the
scanner is still not reading symbols, contact the distributor or
Motorola.
Phone service is not
available with SIM
card installed.
SIM card might not
be installed
properly.
Re-install SIM card and ensure that it is seated properly. See
Installing the mini-SIM Card on page 1-4
.
Error message “SIM
Error. Cannot save
info to SIM” appears
when copying contacts
to a SIM card.
Feature not
supported on some
SIM cards.
If error appears while creating a new contact, add at least one
number (e.g. 0) to the Work Phone field.
If error appears while copying one contact, reboot the MC45. The
contact appears on the SIM card after rebooting.
If error appears while copying multiple contacts, copy one contact at
a time and follow the above solution.
Use Microsoft Outlook Exchange and ActiveSync to synchronize
contacts with Microsoft Outlook on host computer.
MC45 cannot find any
Bluetooth devices
nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range of 10
meters.
The Bluetooth
device(s) nearby
are not turned on.
Turn on the Bluetooth device(s).
The Bluetooth
device(s) are not in
discoverable mode.
Set the Bluetooth device(s) to discoverable mode. If needed, refer
to the device’s user documentation for help.
Table 9-1
Troubleshooting the MC45 (Continued)
Problem
Cause
Solution
Summary of Contents for MC45
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