Issue 1.1 April 2006
Page 16
1.2
Getting Additional Help
To get information or assistance as soon as possible for problems that you encounter, use
the following sequence of action:
1) Search this document, the user manuals that support the modules, and the software
release notes of supported releases
a. in the Table of Contents for the topic.
b. in the Adobe Reader
®
search capability for keywords that apply.
2
2) Visit the Canopy systems website at
http://www.motorola.com/canopy
.
3) Ask your Canopy products supplier to help.
4) Gather information such as
a. the IP addresses and MAC addresses of any affected Canopy modules.
b. the software releases that operate on these modules.
c. data from the Event Log page of the modules.
d. the configuration of software features on these modules.
5) Escalate the problem to Canopy systems Technical Support (or another Tier 3
technical support that has been designated for you) as follows. You may either
a. send e-mail to
.
b. call 1 888 605 2552 (or +1 217 824 9742).
For warranty assistance, contact your reseller or distributor for the process.
1.3 Sending
Feedback
We welcome your feedback on Canopy system documentation. This includes feedback on
the structure, content, accuracy, or completeness of our documents, and any other comments
you have. Please send your comments to
2
Reader is a registered trademark of Adobe Systems, Incorporated.
Summary of Contents for Canopy 150 Mbps Backhaul
Page 1: ...Canopy 150 300 Mbps Backhaul User Guide BH150 300 UG en Issue 1 1 April 2006 ...
Page 25: ...Issue 1 1 April 2006 Page 24 Figure 5 Canopy 150 300 PIDU Power Input ...
Page 97: ...Issue 1 1 April 2006 Page 96 Figure 59 Spectrum Management Help Page ...
Page 162: ...Issue 1 1 April 2006 Page 161 Figure A8 Surge Arrestor ALPU ORT Connection Illustration ...