Chapter 4
Troubleshooting and FAQs
Troubleshooting 65
Ports and connectors issues
The tablet doesn’t recognize the USB device
•
Windows® 7 may take a short time to recognize the USB device. Wait a few moments to
see if Windows® recognizes the device.
•
The device may not be connected properly. Check the connection and ensure that it’s
inserted properly into the USB port.
•
The correct driver might not be included with Windows® 7. Check the manufacturer’s
website for a current driver.
The CL910 is in its dock, but the tablet doesn’t recognize any accessory devices, such
as the external disk drive or monitor
•
The CL910 may not be fully seated in the dock. Remove it from the dock and then
replace it.
Network issues
The wireless adapter keeps connecting even when I don’t want it to
•
Disable the desired wireless adapter from the Motion Dashboard. Open
Motion
Dashboard,
tap
Wireless
,
and clear the checkbox next to the wireless adapter that you
want to disable.
I can’t connect to a wired Ethernet network
•
To connect to an Ethernet network, your CL910 must be connected to a docking station.
The Ethernet port for the CL910 is located on the dock.
•
The connection may be loose. Remove the Ethernet cable and reconnect it.
•
The Ethernet network may be experiencing problems. Check with someone near you to
determine if he or she has network access.
•
Replace the Ethernet cable.
Wi-Fi issues
I can’t connect to a wireless Wi-Fi network
•
Your CL910 may not have located a Wi-Fi network. From the Start menu, tap
Control
Panel
then
Network and Internet
. View your active networks. If no network is
connected, tap
Connect to a network
and select a network from the list.
•
Wi-Fi must be enabled from the Motion Dashboard. Open
Motion Dashboard
, tap
Wireless
and tap the checkbox next to
Enable 802.11 Internal Wireless
.
•
You may not have access to the network. Obtain a user name and password from an
administrator for the network.
•
Your tablet’s security settings may prevent a connection. For example, broadcasting a
network name may be enabled or encryption is turned on. Check with your system
administrator.