Chapter 4
Troubleshooting and FAQs
61
Troubleshooting and
FAQs
4
Motion Computing Tablet PCs are thoroughly tested for performance and quality, but
occasionally issues can still occur. If you don’t find the information you’re looking for in this
section, go to
Motion Computing Support
.
Troubleshooting
Use the information in this section to identify and resolve common issues. If an issue has
more than one potential cause, the most common cause is listed first.
Power issues
The tablet doesn’t shut down
•
An application might have stopped responding. Use Task Manager to manually stop the
application. Press
Ctrl
+
Alt
+
Delete
or press the Security button and select
Start Task
Manager
. You can also press and hold the power button
for five seconds to force the
tablet to shut down. However, this is strongly discouraged.
The tablet won’t enter Hibernation mode
•
Hibernation might not be enabled. Enable hibernation by adjusting the power button
behavior from Motion Dashboard. See
Changing how the power button functions
on
page 53.
The tablet doesn’t return from hibernation while on battery power
•
The battery might be depleted. Plug the Tablet PC in to AC power.
The power button is blinking but nothing is happening
•
The tablet is in Sleep mode. Press the power button to wake up the tablet. To power off
the Tablet PC completely, you can press and hold the power button
about 5
seconds. However, this is strongly discouraged. Under normal conditions, power off the
tablet from the Start menu by tapping
Shut down
.
