44
Chapter 4
Troubleshooting and FAQs
Troubleshooting
The display goes black while the tablet PC is still turned on
•
The computer might have turned off the display to save power. To restore the display,
touch the screen with your finger or the pen.
•
The computer might have gone into Sleep mode. Press and hold the power button for
about one second.
•
The computer might have gone into low-battery Hibernation mode. In Hibernation
mode, the power status light is off. Plug the computer in to AC power, then press and
hold the power button for about one second.
Battery
The battery does not last very long (less than eight hours)
•
Hot or cold conditions can adversely affect the battery charge. Use AC power if you are
operating the computer in these conditions.
•
Accessory devices such as a DVD player and applications that make heavy use of the
hard drive can drain the battery more quickly. Remove the accessory devices or use AC
power if possible.
•
Condition the battery once a month by using the tablet on battery power and allowing
the battery charge to drop below 20 percent before connecting the battery to AC power.
•
For other battery optimizing tips, see “Battery and power management tips” on page 32.
•
Have the battery replaced. While the built-in lithium-ion battery is designed for a long
battery life, you may find the need to replace it. If so, contact your Motion Computing
service provider. Only authorized service providers can replace the battery.
Display
When I connect to an external monitor, the cursor appears on the external monitor
and not on my tablet
•
This is a known Windows 7 issue. If you have multiple touch-enabled displays, Windows
may not assign touch to the correct display. To fix this issue, follow the procedure in
“Adjusting tablet PC settings” on page 19.
When I disconnect an external monitor, the desktop area is larger than the tablet PC
display
•
The computer may have expanded the desktop beyond the display area of the tablet PC
display when it was connected to the external monitor. Use Motion Dashboard to set the
tablet PC as the active display to return it to the normal state.
1. Open
Motion Dashboard
.
2. Tap
Display
.
3. From the
Display Scheme
drop-down list, select
Tablet Only
to make the tablet PC
the primary display.
