Issue #5
My UConnect Hands-Free Communication System
is having difficulty recognizing words or digits.
Explanation
User Action
Additional Support
The UConnect System uses
the latest speech recognition
technology. UConnect works
best when you talk clearly and
in a normal speaking tone.
Speak slightly slower and
annunciate all digits/words
clearly.
Speak at a normal level.
Try to identify the particular
words or digits that the
UConnect System has trouble
recognizing and practice
saying them differently until the
recognition improves.
Be aware that certain vehicle
environments will be more
challenging for voice recognition.
These include:
Windows/sunroof open
Road and exterior noise
Higher vehicle speed
Other passengers speaking
Rain and windshield wipers
Defroster/vent fans at
high settings
If you require additional
assistance, call UConnect
Support @ 1-877-855-8400
Issue #6
I am experiencing difficulties when entering certain
names into the UConnect Phonebook.
Explanation
User Action
Additional Support
The UConnect System uses
the latest speech recognition
technology. It is extremely
difficult to accommodate all
dialects and speech patterns.
UConnect users may have to
slightly modify their normal
speech patterns in order to
effectively communicate with
the UConnect System.
The UConnect Phonebook may
have difficulty recognizing short,
single-syllable names. As an
alternative, try using the person’s
first and last name (example:
Instead of “Bill” try “Bill Smith”).
The UConnect Phonebook may
have difficulty storing long,
multi-syllable names. As an
alternative, try to shorten the
name, use a nickname, or use
first or last names only (example:
Instead of “William Johnson”
try “Bill Johnson”, or “Billy” or
“Johnson”)
Please refer to Troubleshooting
Issue #5 regarding voice
recognition. You will have better
success if you enter names in the
phonebook while in a low-noise
environment.
If you require additional
assistance, call UConnect
Support @ 1-877-855-8400
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