11
Before You Call For Service…
Trouble-
shooting tips
Review the
troubleshooting
tips on this page
first and you
may not need to
call for service.
Professional Vent Hood
PROBLEM
POSSIBLE CAUSE
FAN AND LIGHTS DO
• The hood was never electrically connected by the installer/
NOT OPERATE WHEN
electrician/builder. Call the electrician/installer/builder to
THE SWITCHES ARE
complete the the installation. This is not covered by warranty.
TURNED ON
• A fuse may be blown or a circuit breaker tripped. Replace the fuse
or reset the circuit breaker.
THE BLOWER DOES
• The blower motor wire harness was not connected or was not
NOT WORK BUT THE
connected properly by the installer/electrician/builder to its mating
LIGHTS DO
connector located inside the hood on the top surface, to the left of
the blower assembly.
1. Switch power off at service panel and lock the service disconnecting
means to prevent power from being switched on accidentally. When
the service disconnecting means cannot be locked, securely fasten a
prominent warning device, such as a tag, to the service panel.
2. Remove the filters and locate the blower wire harness connector.
Is it plugged into its mating connector?
3. If no, plug the blower motor connector into its mating connector on
the top of the hood. Switch the power back on. Check to see
if the fan now works.
4. If no, check the circuit breaker/fuse. If it is blown/tripped, replace/
reset it. Does the blower work now? If no, call GE for service.
THE BLOWER FAILS
• Many factors could be the root cause for reduced air-flow.
TO EXHAUST THE
1. Installation
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SMOKE/STEAM/
meet specific ducting requirements. If your duct length exceeds
ODORS ADEQUATELY
the manufacturer’s requirements, hood performance will suffer.
Air-flow will also be reduced if the house duct work is too small
or there are too many elbows in the system. Contact your installer
or builder.
2. Obstruction
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Make sure nothing is
blocking the vent (bird nests or kinks in the duct work).
3. Damper blade may not be opening. Make sure the tape is removed
from the damper blades and that it swings open freely.
4. Damper blade on Wall or Roof Cap may not be opening. Contact
your builder so they can make sure the damper swings open freely.
5. Dirty filters/baffles - Make sure filters (and all hood surfaces) are
kept clean of grease and dirt.
6. Check to be sure the filter is clean
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correct the problem, call for service.
7. Sufficient makeup (replacement) air is required for exhausting
appliances to operate to rating. Check with local building codes,
which may require or strongly advise the use of makeup air.
Visit GEAppliances.com for available makeup air solutions.
