36
Troubleshooting
Issue
Possible Cause
Solution
Strobe, status
LED or speaker
not operating as
expected
Fault
Take out of service immediately
and contact your authorised
Mobilarm service agent for
assessment
Self test failure
Fault
Take out of service immediately
and contact your authorised
Mobilarm service agent for
assessment.
Battery test failure
Remaining battery life
has dropped below the
minimum acceptable level
(a verbal warning will
instruct the user to return
the unit for servicing)
Take out of service immediately
and contact your authorised
Mobilarm service agent for
replacement
Water activation
test failure
Unit not immersed in
water for long enough
Ensure base of unit is immersed
in water for at least 5 seconds
Water sensors blocked
Check that water sensors are
clear from salt, grease or other
foreign materials
If problem persists, contact your
authorised Mobilarm service
agent for assessment
GPS acquisition
test failure (timed
out because the
device was unable
to obtain a GPS
lock)
Test performed indoors or
in covered area
Re-test outdoors with clear view
of sky
Poor weather conditions
Re-test when weather conditions
have improved
Natural interference from
electromagnetic radiation
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geomagnetic storms
(these are predominantly
found near poles of the
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Re-test after 1 hour to determine
whether test failure was due to
temporary signal interference
If test failure persists and a
second V100 is available, test
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if failure is due to a fault with
original device
If testing still fails, contact your
authorised Mobilarm service
agent for assessment
v100_user_v5.indd 36
25/06/2009 2:17:09 PM
