Mitsubishi Heavy Industries WF-RAC Technical Manual Download Page 84

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'21 • SRK-T-324

- 49 -

14. Troubleshooting

• When the air conditioner that you want to register does not

appear in the air conditioner list screen

Figure 14-1

• How to delete a registered air conditioner

Figure 14-2

Tap the [Find unregistered Air Conditioners]
Button to search unregistered air conditioners

and update the “Air Conditioner List” screen.

To delete a registered air conditioner, press and

hold down (2 seconds) the icon of the target

air conditioner.

Summary of Contents for WF-RAC

Page 1: ...WIRELESS LAN INTERFACE WF RAC TECHNICAL MANUAL Manual No 21 SRK T 324 ...

Page 2: ......

Page 3: ...ON 3 5 PRINTED CIRCUIT BOARD COMPONENT LAYOUT 3 6 FUNCTIONS LIST 4 7 MAIN UNIT INSTALLATION MANUAL 7 8 MAIN UNIT USER S MANUAL 18 21 SRK T 324 9 APPLICATION OPERATION MANUAL 34 10 FAQ Troubleshooting 86 11 TIMER FUNCTION OPERATION EXPLANATION 97 Part name Model Applicable models Wireless LAN interface WF RAC ZSX ZS ZR ZMX ZM series ...

Page 4: ...LED 3 Running LED 4 Power button 5 Set button Holder 1 2 3 4 5 Wireless LAN interface main unit 110 33 1300 16 5 83 5 62 0 Attached cable 5 CN1 CNS 5 Symbol Name CNS CN1 Connector Indoor unit control box Printed circuit board Printed circuit board WF RAC 2 2 EXTERIOR DIMENSIONS 3 ELECTRICAL WIRING ...

Page 5: ...wer button SW1 Set button SW2 Indoor unit connecting terminal CN1 Front Back 3 4 WIRING CONNECTION 5 PRINTED CIRCUIT BOARD COMPONENT LAYOUT To CNS Printed circuit board Connector Connection cable CNS Connection cable Reset button SW3 Power button SW1 Set button SW2 Indoor unit connecting terminal CN1 Front Back 3 4 WIRING CONNECTION 5 PRINTED CIRCUIT BOARD COMPONENT LAYOUT ...

Page 6: ...isplayed as 3 step Up down 5 step Displayed as 4 step Displayed as 4 step Displayed as 4 step Displayed as 4 step Up down swing Up down ﬂap stopped Displayed as 2 step Displayed as 2 step Displayed as 2 step Displayed as 2 step Left right leftmost Left right left Left right middle Left right right Left right rightmost Left right wide Left right spot Left right swing Left right louver stopped Displ...

Page 7: ...tep Displayed as 4 step Displayed as 4 step Up down swing Up down ﬂap stopped Displayed as 2 step Displayed as 2 step Displayed as 2 step Displayed as 2 step Left right leftmost Left right left Left right middle Left right right Left right rightmost Left right wide Left right spot Left right swing Left right louver stopped Displayed as middle Displayed as middle Displayed as middle Displayed as mi...

Page 8: ...tep Displayed as 3 step Up down 5 step Displayed as 4 step Displayed as 4 step Displayed as 4 step Displayed as 4 step Up down swing Up down ﬂap stopped Displayed as 2 step Displayed as 2 step Displayed as 2 step Displayed as 2 step Left right leftmost Left right left Left right middle Left right right Left right rightmost Left right wide Left right spot Left right swing Left right louver stopped ...

Page 9: ... because they describe important safety related information WARNING Failure to follow warnings may cause serious consequences such as death or severe injury CAUTION Failure to follow cautions may cause injury and or property damage Depending on the situation failure to follow cautions may lead to serious consequences The graphic symbols in this document have the following meanings Prohibited Be su...

Page 10: ...ment Do not install this product at a location in a hospital etc where the use of wireless devices is prohibited Such improper installation may cause malfunction of medical equipment due to a wireless device Do not use this product near a person with a cardiac pacemaker or implanted defibrillator Such improper use may cause malfunction of a medical device Do not disassemble modify or repair this p...

Page 11: ...ng regulation and installation manual Improper work may cause an electric shock or fire For wiring use the specified cable and connect the cable securely Then fix the terminal connection part securely to prevent external force from being transmitted to the connection part through the cable Improper connection may cause any failure heat generation or fire Before installation unplug the main unit of...

Page 12: ...bove and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision Children should be supervised to ensur...

Page 13: ...use malfunction To prevent any failure due to electrical discharge touch your hand with metal around you to remove static electricity from your body before you touch this product Improper operation may cause any failure Be sure to keep dry because the product is not waterproof Improper connection may cause any failure heat generation or fire ...

Page 14: ...ation where this product is not influenced by a heating device such as a stove A location with no moisture and where this product is not exposed to water A location where this product is not exposed directly to oil droplets or steam A location without projections or depressions on the installation surface A location at least 1m away from a TV set stereo or radio the image may be disturbed and nois...

Page 15: ...about 1 3m Never extend the connection cable because this product may fail to operate normally if the cable is extended Remove the body from the holder and install it in a position where the body label can be seen SSID and KEY Password may need to be checked When installing the holder and main unit inside an indoor unit in which they can be included Do not install them inside an indoor unit except...

Page 16: ...ontrol board by installing the cable along the wiring route from below Securely connect the connector of the indoor connection cable to the CNS terminal on the indoor control board About the handling of the connection cable If the connection cable is too long the redundant cable section should be stored loosely in a space on the back of the indoor unit 4 WIRING CONNECTION 5 PRINTED CIRCUIT BOARD C...

Page 17: ...and then OFF If the Communication LED and Running LED blink alternately at intervals of 10 seconds check the connection Did you explain the cautions in the user s manual to the customer Did you pass the installation manual to your customer and request the customer to thoroughly read and store the manual If you have any question on the installation please contact us at the URL on the last page for ...

Page 18: ...ervice names Google Play and App Store may be changed in the future How to install the Smart M Air smartphone application For Android 1 Open Google Play 2 Search for Smart M Air 3 Install the application according to the instructions on the screen For iOS iPhone 1 Open App Store 2 Search for Smart M Air 3 Install the application according to the instructions on the screen User s Manual Refer to th...

Page 19: ...072 Fax 44 333 207 4089 http www mhiae com MHIAE SERVICES B V Wholly owned subsidiary of MITSUBISHI HEAVY INDUSTRIES AIR CONDITIONING EUROPE LTD Herikerbergweg 238 Luna ArenA 1101 CM Amsterdam Netherlands P O Box 23393 1100 DW Amsterdam Netherlands Tel 31 20 406 4535 http www mhiaeservices com MITSUBISHI HEAVY INDUSTRIES AIR CONDITIONERS AUSTRALIA PTY LTD Block E 391 Park Road Regents Park NSW 214...

Page 20: ...scribe important safety related information WARNING Failure to follow warnings may cause serious consequences such as death or severe injury CAUTION Failure to follow cautions may cause injury and or property damage Depending on the situation failure to follow cautions may lead to serious consequences The graphic symbols in this document have the following meanings Prohibited Be sure to follow ins...

Page 21: ...tion may affect the operation of the pacemaker resulting in an accident Do not turn ON the wireless LAN interface function near automatic control equipment such as an automatic door or fire alarm device Such improper installation may cause an accident due to malfunction of equipment For installation of the product request the sales outlet for the product or an authorized dealer Improper work may c...

Page 22: ...nterface Such an activity may cause injury Unplug the air conditioner when it will not be used for a long period of time Failure to do so may cause heat generation or ignition due to dust Do not drop or bump the product Also do not apply strong pressure to the product Improper use may cause malfunction or failure Depending on the communication state the operation contents set by a smartphone may n...

Page 23: ...f you know someone is in the room with the air conditioner installed notify the person beforehand that you will operate the air conditioner from a position where you cannot see it If the person is on a step he she may be surprised and fall by sudden operation or stopping Also an abrupt change in outdoor and indoor temperatures may impact health Temperature control and operation stopping can also b...

Page 24: ...e wireless LAN interface This product cannot be connected directly to communication lines provided by telecommunication carriers When connecting this product to the Internet be sure to connect it to the Internet via a router If a barrier that barely transmits a radio wave such as metal and reinforced concrete exists between this product and a wireless LAN router the product may not operate because...

Page 25: ...s this button by using something with a fine tip such as the tip of a pen Less than 3 seconds Reset restart 3 seconds or more Restores information in wireless LAN interface to factory default information initialisation Power button 2 seconds or more Switch between ON and OFF of the power Set button Less than 2 seconds Sets WPS function simple setting function to valid 2 seconds or more Sets AP fun...

Page 26: ...mmunication with the application or server Flashes every 0 1 seconds each time transmitting receiving data ON The power is OFF and LED ON of the application is OFF OFF During reset restart Turns ON for 10 seconds At initialization Flashing 10 times for 10 seconds Not connected to indoor unit The Communication LED and Running LED flash 3 times alternately for 10 seconds Interface in abnormal state ...

Page 27: ... depth Mass main unit About 80g Material Casing ABS PC Operation guarantee environment Temperature 0 40 C humidity 75 or less Part name Wireless LAN interface Model name WF RAC Cable length 1 3m Wireless communication method IEEE 802 11b g n 2 4GHz band Compatible standards 2014 53 EU For supported models refer to air conditioner catalogs etc for confirmation ...

Page 28: ... 21 SRK T 324 26 9 System configuration for remote control Room air conditioner Wireless LAN router Wireless LAN interface Server Smartphone application Smart M Air ...

Page 29: ...e router 1 Install the application How to install Smart M Air How to install the Smart M Air smartphone application For Android 1 Open Google Play 2 Search for Smart M Air 3 Install the application according to the instructions on the screen For iOS iPhone 1 Open App Store 2 Search for Smart M Air 3 Install the application according to the instructions on the screen Application Operation Manual Re...

Page 30: ...seconds to enter WPS mode Confirm that the Running LED flashes every second Perform the following setting within 2 minutes If 2 minutes has passed perform the procedure again from 1 The WPS and AP modes cannot be switched Therefore if you fail to set the mode wait for 2 minutes 5 minutes in AP mode before performing the setting again 3 Press the WPS button on the router The buttons generally look ...

Page 31: ... the procedure below to connect the wireless LAN router interface 1 Press the Power button for 2 seconds or more on the wireless LAN interface The power is switched from OFF to ON and the Running LED stays ON 2 Press the Set button for 2 seconds or more to enter AP mode Confirm that the Running LED flashes ON for 2 seconds and then OFF for 0 5 second Perform the above within 5 minutes If 5 minutes...

Page 32: ...ion LED lights up for 2 seconds The connection between the wireless LAN interface and the wireless LAN router is established Confirm that the air conditioner is added on the list screen If it is not displayed confirm again that steps 1 to 5 have been performed properly If you fail to connect even after confirming the screen again the number of devices connected with the wireless LAN router may hav...

Page 33: ...D and password must be set The setting operation can be performed only at home Login ID Password Note that if the mode is switched to the home dedicated operation mode the account information used in the Remote operation mode is deleted While the air conditioner is used in the Remote operation mode it may temporarily stop due to the maintenance of the server If you fail to confirm the air conditio...

Page 34: ...ace by pressing the Reset button for 3 seconds or more Disposing of this product Follow the ordinances established by your local government Cleaning the product unplug the air conditioner and wipe with a soft dry cloth If the product is dirty wipe with a cloth that is moistened with Turning ON the LED Switch to the Home restricted mode in the application and tap the LED ON lukewarm water and wrung...

Page 35: ...2 Fax 44 333 207 4089 http www mhiae com MHIAE SERVICES B V Wholly owned subsidiary of MITSUBISHI HEAVY INDUSTRIES AIR CONDITIONING EUROPE LTD Herikerbergweg 238 Luna ArenA 1101 CM Amsterdam Netherlands P O Box 23393 1100 DW Amsterdam Netherlands Tel 31 20 406 4535 http www mhiaeservices com MITSUBISHI HEAVY INDUSTRIES AIR CONDITIONERS AUSTRALIA PTY LTD Block E 391 Park Road Regents Park NSW 2143 ...

Page 36: ... 21 SRK T 324 34 9 APPLICATION OPERATION MANUAL Smart M Air Operation Manual EN RKZ012A107 RKZ012A107 B ...

Page 37: ... Wireless LAN settings of air conditioner 45 Naming air conditioner 47 4 Basic Usage 49 Starting Stopping air conditioner operation 49 Switching operation mode 49 Changing temperature 50 Changing fan speed and airflow direction 51 5 Using Favourites 52 6 Using Options 54 Shut off reminder alert 55 Air conditioner error notification 56 Hi temp low temp alert 57 Watching function 58 Home leave mode ...

Page 38: ...Modes 73 Switching to Remote operation mode 73 Switching to Home restricted mode 74 Reset Password 76 Language Time Zone Settings 78 Application Initialization 79 Application Version Display 81 14 Troubleshooting 82 When the air conditioner that you want to register does not appear in the air conditioner list screen 82 How to delete a registered air conditioner 82 When an abnormality notification ...

Page 39: ...lert Alerting if an air conditioner is abnormal Figure 1 1 Figure 1 2 Depending on the function of the connected air conditioner the following operation will not be reflected in the operation of the air conditioner Left Right 3D AUTO Home leave mode Electricity Bill Graph When the wireless LAN interface is connected the timer setting is disabled on your home remote control depending on your air co...

Page 40: ...ditioner at home through a smartphone application Home restricted mode This mode allows you to register and operate the air conditioner at home via the smartphone application You can operate without data communication to the server Operation is not available when you are out Demo mode If you don t have an air conditioner compatible with a smartphone app This mode allows you to experience the opera...

Page 41: ... 21 SRK T 324 39 6 3 Preparation for Use Smartphone setting Turn on Wi Fi of your smartphone Figure 3 1 Application initial setting Tap the Smart M Air icon Figure 3 2 Figure 3 3 The application starts ...

Page 42: ...cation tap Agree When you tap I don t agree the application exits Andoroid iOS Figure 3 5 After startup the Language Time Zone Settings screen appears Select a language to use in the application Select a time zone Select the time zone in which the air conditioner to operate via the application exists Finally tap on the top right to complete the setting ...

Page 43: ...to use optional functions such as weekly timer To Creating user account Home Use Only Home restricted mode Tap Home Use Only to operate only at home Some functions are restricted but you can change to remote operation mode at any time To Registering air conditioner Switching operation mode To Changing Application Settings Try a Demo Demo Mode Tap Try a Demo to try out the app s features Some featu...

Page 44: ...d password and tap the Create an Account button A password must be between 8 to 16 characters including at least one alphabetic character and one numeric character Note Read the text of Handling of Personal Informationto the bottom and check the description If you agree it and use the application tap Agree ...

Page 45: ...ss you entered so please click the URL within 24 hours to complete the account creation After the account is created the Log in Screen appears on the application Click the URL written in the e mail enter the registered e mail address and password and tap the Log in button If you forget your password and cannot log in tap If you forgot your password and set a new password To Reset Password ...

Page 46: ... to delete a registered air conditioner Figure 3 13 Figure 3 14 To register the air conditioner tap YES on the pop up message displayed Use the Air Conditioner List screen to register an air conditioner to operate Tap the Find unregistered Air Conditioners button to display air conditioners that are not registered on your smartphone The air conditioner name locations displays the last 6 digits of ...

Page 47: ...and then change the Wi Fi connection destination of your smartphone to Smart M Air XXXX XXXX is the last 4 alphanumeric characters of the MAC address of the wireless LAN interface Figure 3 15 Figure 3 16 On the Air Conditioner List screen tap the Find unregistered Air Conditioners button The target air conditioner appears Tap the Settings button If you are prompted to permit access to location inf...

Page 48: ...ome Wi Fi password below it and tap in the upper right If the network you want to set is not displayed in the list enter SSID and Your home Wi Fi password directly then tap on the upper right to set Andoroid iOS Figure 3 17 Figure 3 18 Router 1 Router 1 Router 2 After the wireless LAN settings is completed The air conditioner is registered Router 3 Router 4 Router 1 ...

Page 49: ... the name of the air conditioner displayed in the application such as the air conditioner list screen tap Details to display the detailed screen of the air conditioner Press and hold down 1 sec an air conditioner name The Edit Air Conditioner name dialog appears Use this to change the name ...

Page 50: ... 21 SRK T 324 48 15 Figure 3 21 Figure 3 22 Figure 3 23 Enter a new air conditioner name and tap YES ...

Page 51: ...ir Conditioner List screen To start or stop the operation tap the ON OFF button of the air conditioner that you want to operate on the Air Conditioner List screen When the button color changes switching is complete Grayed out when off To update to the latest information tap When operating an air conditioner from an external location it may take up to one minute to complete the air conditioner oper...

Page 52: ...1 SRK T 324 50 17 Figure 4 3 Changing temperature Figure 4 4 To change the Operation mode tap each mode from Auto to Dry To set a desired temperature tap The current set temperature appears in the circle ...

Page 53: ... 21 SRK T 324 51 18 Figure 4 5 Changing fan speed and air flow direction Figure 4 6 Tap to change settings When the operation mode is Fan Set temp shows ...

Page 54: ...he Favourite button changes the current settings to the registered settings On the air conditioner details screen press and hold down 1 sec the Favourite 1 or Favourite 2 button The Favourite screen appears Change each item to your favourite setting and tap on the upper right to add it to Favourites Press in the upper left of the screen to return to the operation screen ...

Page 55: ... 21 SRK T 324 53 20 Figure 5 3 When you tap the Favourite 1 or Favourite 2 button the current settings are changed to the favourite settings you tapped ...

Page 56: ... conditioner Home restricted mode Only Home leave mode Cooling specific and LED ON are operable Demo mode Options are not operable You can switch to remote operation mode using Changing Application Settings in the main menu To Changing Application Settings Figure 6 1 Tap Options on the lower part of the air conditioner details screen The Options screen appears ...

Page 57: ...ne application To receive alerts tap ON Figure 6 3 When the pop up message Do you want to acquire location information appears tap YES and then tap on the top right Shut off reminder alert AC error notification Hi temp low temp alert Watching function Home leave mode can be used with Remote operation mode Note Switch between ON and OFF and tap on the top right of the screen to save the settings yo...

Page 58: ... notification If any abnormality is detected in your air conditioner an e mail is sent to the registered e mail address To When an abnormality notification appears in the air conditioner list To receive notifications tap ON and then tap on the top right To not to receive notifications tap OFF and then tap on the top right When the pop up message If your external location is disabled it cannot be r...

Page 59: ...top right Figure 6 5 To not to receive alerts tap OFF and then tap on the top right When the room temperature is higher lower than the temperature specified here alerts are sent If you set the high temperature at 31 C an alert is sent when the room temperature exceeds 31 C No alert is sent at 31 C Setting only either of high or low temperature receives alerts only for high or low temperature Note ...

Page 60: ...p on the top right Home leave mode When the room temperature is lower than a certain temperature heating is turned on automatically When the room temperature is higher than a certain temperature cooling is turned on automatically To use Home leave mode tap ON Figure 6 6 To not to use Home leave mode tap OFF and then tap on the top right Note When the pop up message It may not be Possible to use th...

Page 61: ...D ON Lights up the LED of the wireless LAN interface To use LED lighting tap ON and then tap on the top right To not to use LED lighting tap OFF and then tap on the top right Number of smartphones Displays the number of smartphones registered with the air conditioner When ON is set or Heat is set to favourites the pop up message asking whether to initialize favourites appears If you tap YES on the...

Page 62: ...ve the settings you changed Figure 7 2 Tap the day of the week you want to set to display the timer list for that day of the week You can set up to six timers for each day of the week but you cannot set the same time for the same day Tap Weekly Timer on the lower part of the air conditioner details screen The Weekly Timer screen appears Tap ...

Page 63: ...r only on a certain day or to apply the timer of another day set individually from the Calendar screen A disabled timer shows the time and operation mode only Tap the switch at to enable and edit Edit each item and tap on the top right to set the timer on the target day Edit each item and tap on the top right to ...

Page 64: ...ekly timer the same timer is applied to the same day every week To turn off the timer or set the timer of a different day on a certain day set individually from the Calendar screen Figure 8 1 Tap Calendar on the lower part of the air conditioner details screen The Calendar screen appears ...

Page 65: ...at you want to apply from Weekly Timer Settings and tap on the top right of the screen If you select OFF from Weekly Timer Settings the weekly timer is not applied When the timer of a different day of the week is applied or the timer is turned off the date appears in green Weekly Timer Settings and tap on the Tap the date whose timer you want to clear ...

Page 66: ... 21 SRK T 324 64 31 Figure 8 4 Figure 8 5 When cleared the background of the date is displayed in white From Weekly Timer Settings select the same day of the week as the date to clear and tap ...

Page 67: ...igure 9 3 Depending on the type of air conditioner you connect the function may be disabled Tap Electricity Bill Graph on the lower part of the air conditioner details screen The Electricity Bill Graph screen appears Note If you change the electricity bill unit cost settings you can enter a unit price by changing the unit of measure After editing tap to save the setting ...

Page 68: ...n the Air Conditioner List screen Figure 10 1 Figure 10 2 Tap Details to display the air conditioner details screen Tap the Firmware update button Perform the firmware update in the same wireless LAN area as the air conditioner Please turn off the air conditioner in advance If firmware update is disabled the button is not enabled Note ...

Page 69: ...e firmware update takes 10 minutes Max The operation from the application is not accepted during that period If after 10 minutes Max the Firmware update button appears retry the firmware update When the firmware becomes up to date the firmware version appears instead of the Firmware update button ...

Page 70: ... menu Figure 11 1 Air Conditioner List Operates or sets an Air conditioner Alerts Checks alerts App Settings Switches the operation mode or sets the password User s Manual Displays the user s manual Handling of Personal Information Displays the handling of personal information Terms of Service Displays the terms of service FAQ Displays the FAQ ...

Page 71: ... 21 SRK T 324 69 36 Canceling demo mode Figure 11 2 In the demo mode Cancel demo Exits the demo mode ...

Page 72: ...cking Alerts Figure 12 1 Figure 12 2 Open the main menu and tap Alerts A list of alerts appears Tap each alert to display the alert details screen and check it appears to the alert that is not checked in the alert details screen ...

Page 73: ... 21 SRK T 324 71 38 Figure 12 3 ...

Page 74: ...d mode To Switch Operation Modes Password Settings Sets a password To Reset Password Language Time Zone Settings Sets a language to use in the smartphone application and a time zone for an air conditioner To Language Time Zone Settings Application Initialization Initializes the smartphone application To Application Initialization Application Version Display Displays the version of your smartphone ...

Page 75: ...can be operated Functions that cannot be operated are displayed in gray and nothing is displayed even if you tap them Switch Operation Modes You can see the current operation mode To switch the operation mode select the desired mode and tap Switching to Remote operation mode Figure 13 3 Tap Remote operation mode Tap on the top right to switch the mode Tap Note ...

Page 76: ...he top right to switch the mode Note that if you switch the mode to Home restricted mode the account information used in Remote operation mode is deleted Tap When the account creation pop up message appears tap OK agree with the handling of personal information and create an account To Creating user account Note ...

Page 77: ...75 42 The popup for remote control disabled and the popup for deleting server data will appear so tap YES Figure 13 6 Figure 13 7 Figure 13 8 When the operation mode switching completion pop up message appears tap OK ...

Page 78: ...ng pop up message appears tap OK Note Enter the registered e mail address and tap the Issue code button After tapping the Issue code button keep this screen displayed until the password resetting is completed If you tap and return to the previous screen these operations are canceled ...

Page 79: ...y code will be sent to the e mail address you entered Enter Security code and New password and tap Reset Password to update your password A password must be between 8 to 16 characters including at least one alphabetic character and one numeric character Note jp 012345 jp ...

Page 80: ...13 13 The Language Time Zone Settings screen appears Select a language to use in the application Select a time zone Select the time zone in which the air conditioner to operate via the application exists Finally tap on the top right to complete the setting ...

Page 81: ...tion Initialization Initializes the smartphone application Note that if you initialize the application in Remote operation mode the information of the account logged in is deleted Figure 13 14 Tap Initialize the application Note ...

Page 82: ...13 16 When the pop up message Your account information will be deleted Do you want to initialize the application appears tap YES When the pop up message Initialization is complete Close the application appears tap OK to close the application ...

Page 83: ... 21 SRK T 324 81 48 Application Version Display Figure 13 17 Displays the version of your smartphone application ...

Page 84: ...ioner list screen Figure 14 1 How to delete a registered air conditioner Figure 14 2 Tap the Find unregistered Air Conditioners Button to search unregistered air conditioners and update the Air Conditioner List screen To delete a registered air conditioner press and hold down 2 seconds the icon of the target air conditioner ...

Page 85: ...ist Figure 14 4 When the deleting air conditioner pop up Message appears tap YES When an abnormality notification appears air conditioner abnormality has been detected Contact your dealer When AC error notification of the option settings is enabled an e mail is sent to the registered e mail address ...

Page 86: ...et your password and cannot log in Figure 14 5 If you forgot your password and failed to log in tap OK on the pop up message tap If you forgot your password to display the Reset Password screen and set a new password To Reset Password ...

Page 87: ...2 Fax 44 333 207 4089 http www mhiae com MHIAE SERVICES B V Wholly owned subsidiary of MITSUBISHI HEAVY INDUSTRIES AIR CONDITIONING EUROPE LTD Herikerbergweg 238 Luna ArenA 1101 CM Amsterdam Netherlands P O Box 23393 1100 DW Amsterdam Netherlands Tel 31 20 406 4535 http www mhiaeservices com MITSUBISHI HEAVY INDUSTRIES AIR CONDITIONERS AUSTRALIA PTY LTD Block E 391 Park Road Regents Park NSW 2143 ...

Page 88: ... construction by an authorized dealer are required separately For details consult the sales outlet for the product Can I use the application to do what I can do with the remote control The operable functions of the smartphone differs from that of the remote control You cannot operate some of functions with the application Can I use the application in an environment with no Internet connection Yes ...

Page 89: ...IEEE 802 11b g n 2 4 GHz Channel 1 to 13 Encryption method WPA PSK TKIP WPA PSK AES WAP2 PSK TKIP WPA2 PSK AES 5GHz is not supported Before purchasing an air conditioner I want to check that wireless LAN radio waves can reach the installation location of the air conditioner After connecting your smartphone to the wireless LAN router move to the installation location and check the number of lines o...

Page 90: ...nnect and use HEMS devices that support the ECHONET Lite standard No you cannot The ECHONET Lite standard is not supported I cannot connect to the wireless LAN access point by using the WPS function If you are far from the wireless LAN access point or there are many obstacles in between approach the access point and try again If the MAC address filtering is enabled in the wireless LAN access point...

Page 91: ...when you operate with the smartphone application Which takes precedence between the remote control operation and smartphone application operation The operation performed later has priority However you cannot operate with the smartphone application within 1 minute after another user operates When turning ON starting an air conditioner with the smartphone application what happens to the air conditio...

Page 92: ...terface after a power failure No resetting is not required I forgot my account ID and password The ID is your e mail address Reset the password via If you forgot your password on the Log in screen In the air conditioner list the air conditioner icon grayed out and disabled Check the following Use the latest application and firmware of wireless LAN interface Check that the indoor unit is powered on...

Page 93: ... Please try several times If you cannot establish the connection perform the operation described in Wireless LAN router NOT equipped with WPS function of the Wireless LAN Interface User s Manual Can I turn off the lamp of the wireless LAN interface You can turn off the lamp with the smartphone application To turn it off switch LED ON of Options on each air conditioner setting screen to OFF Can any...

Page 94: ... from smartmair com For the password newly set the password via If you forgot your password on the Log in screen I want to delete a registered air conditioner from the application To delete a registered air conditioner press and hold down the icon of the target air conditioner on the Air Conditioner List screen Can I perform allergen clear operation with a smartphone application No I changed my ad...

Page 95: ...n the Air Conditioner List screen tap the Find unregistered air conditioners button to re register the air conditioner that has been registered I want to change the font size of the application Cannot change The weekly timer doesn t work as configured Please confirm as follows Make sure that no one else is using it The timer setting will not be reflected if it is operated about one minute before t...

Page 96: ...ration is possible up to 24 hours after the operation command is issued from the application If there is no operation from the application for 24 hours the air conditioner stops automatically Cannot change airflow Fan in Dry mode If you are in Dry mode the air flow Fan is limited The airflow setting from the application is valid only for Auto and even if you select a mode different from Auto the a...

Page 97: ...gnize the wireless LAN interface In this case you may be able to operate by the following operations Tap the Refresh button I OFF the Wi Fi function on my smartphone and ON it again Reset the wireless LAN interface If the above procedure does not work check the wireless LAN connection environment Shut off reminder alert cannot be turned on by option setting When changing Shut off reminder alert fr...

Page 98: ... Up to the set time on the selected day of the week Weekly Timer Settings the operation status from the previous day is inherited If the last setting of the previous day is the operation command will remain in operation until the stop command comes If there is no command for 24 hours it stops automatically If you want to stop it review the settings Timer cannot be set with a home remote control Wh...

Page 99: ...F Does not operate OFF OFF SLEEP TIMER Timer ON Running Stop Timer setting time elapsed ON ON Timer does not operate Running ON OFF OFF OFF ON OFF TIMER Standby running Warming up running Running Timer setting time elapsed Stop Timer setting time elapsed OFF ON Timer does not operate Running ON OFF ON OFF OFF OFF ON TIMER Does not operate OFF OFF Does not operate OFF OFF SLEEP ON TIMER Timer ON Ru...

Page 100: ...unning Stop Timer setting time elapsed Timer OFF Stopped Operation when an option is not connected Operation when an option is connected TIMER LED remains OFF Air conditioner turns ON at the same time the control signal from the wireless remote control is received Operation does not stop at the OFF time Timer ON Running Running Timer setting time elapsed Timer ON Stopped Stop Timer setting time el...

Page 101: ...nning Timer setting time elapsed Stop Timer setting time elapsed Timer OFF Stopped RUN LED TIMER LED RUN LED TIMER LED Stops at the OFF time of the timer control of the optional device regardless of the setting order Cancels the timer of the indoor unit Ex 4 Timer control signal from an optional device Timer setting time elapsed ⒶStop signal Timer setting time elapsed ⒷRun signal Timer control sig...

Page 102: ...of our policy of continuous improvement we reserve the right to make changes in all specifications without notice C MITSUBISHI HEAVY INDUSTRIES THERMAL SYSTEMS LTD 2 3 Marunouchi 3 chome Chiyoda ku Tokyo 100 8332 Japan http www mhi mth co jp en WIRELESS LAN INTERFACE ...

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