Mitel NAVIGATOR User And Administrator Manual Download

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SIP USER and ADMINISTRATOR GUIDE

Summary of Contents for NAVIGATOR

Page 1: ...SIP USER and ADMINISTRATOR GUIDE ...

Page 2: ...for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes Mitel is a registered trademark of Mitel Networks Corporation Internet Explorer is a trademark of Microsoft Corporation Netscape Navigator is a trademark of Netscape Communications Corporation Other product names mentioned in this document may be trademarks of the...

Page 3: ...Bar 8 Display the Task Bar 8 Hide the Task Bar 8 Scroll through Task Bar Pages 9 Close the Task Bar 9 Use the Task Bar Personal Keys 9 Use the Task Bar Tray Icon Menu 9 Customize the Task Bar Appearance 10 Program Task Bar Personal Keys 10 View Task Bar Key Programming 11 Program a Speed Call Key 11 Program a Feature Key 11 Program a PC Application Key 12 Program an Open Document Key 13 Program an...

Page 4: ...0 Personal Keys 21 View Speed Dial Key Programming 21 Program a Speed Dial Key 21 Programming Features in Speed Dial Keys 22 Delete a Speed Dial Key 23 Use PC Accessories 23 MAKING AND ANSWERING CALLS 25 Making Calls 25 Dial by Number 25 Dial by Name 25 Dial by SIP URL or IP Address 25 Dial by Phone Book Entry 26 Dial by Call Logs Entry 26 Redial 26 Answering Calls 26 Answer a Call 26 Auto Answer ...

Page 5: ... FEATURES 32 Do Not Disturb 32 Enable Disable Do Not Disturb 32 Call Logs 32 View a Call Log Entry 32 Delete a Call Log Entry 33 Call a Call Logs Entry 33 Call Forking 33 Handset Handsfree and Telephony Headset Modes 33 Switch between Handset and Handsfree 34 Switch between Handset and Telephony Headset 34 Switch between Telephony Headset and Handsfree 34 Use a PC Headset 34 Muting a Call 35 Phone...

Page 6: ...ng Modifying the Network Settings 42 View the IP and MAC Addresses 42 Modifying Network Settings 42 Upgrade the Phone s Firmware 43 View the Firmware Version 43 Upgrading the Firmware 43 Automating Firmware Upgrades 44 Using SIP Enhanced Mode 44 Voice Mail 44 Configuring Voice Mail 45 Adjust Daylight Savings 45 Configuration Files 45 Hot Line 45 Media Configuration 45 Main Program and Boot Program...

Page 7: ...s You need a SIP User account in order to Register your phone with your SIP Service Provider Make calls by dialing a user ID name or extension number Access the Web Configuration Tool If you do not have a SIP user account you can use your phone with limited access to some SIP features and functionality for example you will not be able to dial by user ID name or extension number or to access the We...

Page 8: ...ling the Task Bar refer to the Navigator Installation Guide shipped with your phone For more key and feature information see Elements of Your Phone on page 3 Figure 1 Navigator Elements of Your Phone Each element is numbered according to the call outs e g n in Figure 1 on page 3 ...

Page 9: ...Task Bar for one touch access to Speed Dial Shared Lines Call Logs Forwarding Headset Phonebook Do Not Disturb and Advisory Message features Personal keys can also be programmed to launch PC Applications open PC documents and open your browser to navigate to URLs You can also program the remaining Personal Keys as Shared Line keys The 8 physical phone keys correspond to 3 pages of eight programmab...

Page 10: ...the dedicated headset jack the jack on the back of the phone OR Stereo PC headset with or without microphone referred to as a PC headset in this guide PC headsets with or without microphone connect to the PC headset jack and PC microphone jack on the right side of the phone Installing a PC headset with microphone disables your Handsfree microphone Disconnecting the PC headset with microphone at th...

Page 11: ...lation Guide shipped with the phone Supporting Documentation Access the Web Configuration Tool Online Help To access the Web Configuration Tool online Help 1 Access the Web Configuration Tool Home Page see Accessing the Web Configuration Tool on page 3 2 Scroll to the bottom of the page 3 In the left pane click Help under Support The Help page opens presenting links to this guide and the User Web ...

Page 12: ...ate the Task Bar application with the Navigator phone To associate the Task Bar to the phone 1 Close any open error dialogs for example Failed to connect to phone 2 Access the Web Configuration Tool Network Configuration page and set CSTA to On see Accessing the Web Configuration Tool on page 3 3 Optional If desired specify a CSTA password in the Network Configuration page and save your changes 4 ...

Page 13: ... key and line key refer to either the physical Personal Key on your phone OR the corresponding key on the Task Bar on your PC screen Your Prime Line key is always the last Personal Key counting from left to right on the first page of keys On a SIP mode Navigator the second key from the right is Line 2 The first Personal Key counting from left to right is always the Button Page key Press this key t...

Page 14: ...ication Note To close or exit the Task Bar application right click the Task Bar tray icon on your Windows tool bar and select Exit Use the Navigator Task Bar By default the Task Bar automatically displays in single Page view on your screen when you start up your PC Figure 2 shows the Navigator Task Bar single Page view You can toggle between the all Page view and the single Page view Note To ensur...

Page 15: ...y do one of the following Click the key once Right click the key and select Launch from the pop up menu Press the corresponding physical Personal Key on the Navigator phone The Navigator Personal Keys are context sensitive they change to correspond to the Task Bar key page that is currently displayed on your PC screen Note If a key is not programmed pressing it produces no result See Program Task ...

Page 16: ...ask Bar 1 Move your mouse cursor anywhere on the Task Bar except over a key or functional icon 2 Click and hold and then drag your cursor to the desired position on the screen 3 Release Note If you minimize hide or move the Task Bar it reopens in the position it was last in Program Task Bar Personal Keys You can program any Task Bar Personal Key except the Prime Line and Button Page keys to do any...

Page 17: ...plication 2 Move your mouse over the key 3 Review the key programming information in the pop up that appears Program a Speed Call Key 1 Right click the Task Bar key 2 Select Edit 3 Select Telephone Function from the Feature menu 4 Select Speed Call from the Select a telephone feature drop down menu 5 Type the desired label for the key in the Label field Note If you do not enter a label the Label f...

Page 18: ...on from the Feature menu 4 Do one of the following Select an application from the drop down list of common applications including Microsoft Notepad Outlook Outlook Express Word Excel and PowerPoint Click Browse navigate to the executable file on your PC and click Open The Application field display text similar to the following C Program Files WINword exe 5 Optional Press Name icon to apply the NAM...

Page 19: ...y and paste the complete URL from your browser to avoid typing errors 5 Optional Press Name icon to apply the NAME command line parameter to the application being launched The Name command inserts the name of the current or last incoming caller when you press Open URL key 6 Optional Press Number icon to apply the NUMBER command line parameter to the application being launched The Number command in...

Page 20: ...ight click the key you wish to program 2 Select Clear 3 Re program the key if desired Copy Task Bar Key Programming To copy and paste programming information from one Task Bar key to another 1 Right click the key you wish to copy programming information from 2 Select Copy 3 Right click the key you wish to paste programming information to 4 Select Paste Edit Task Bar Key Programming To change key p...

Page 21: ... Page 2 on the Task Bar Display Button Page Press F3 Displays Button Page 3 on the Task Bar Change Button Page View Press CTRL A Toggles between all Page view and single Page view If you press F1 F2 or F3 when the Task Bar is in all Page view then the corresponding Button Page becomes active and moves to the lowest position on the Task Bar closest to the physical keys on the Navigator phone Note A...

Page 22: ...NAVIGATOR SIP User and Administrator Guide 16 ...

Page 23: ... personal computer PC connected to the Internet and running a web browser that is either Netscape Navigator 4 8 or later Internet Explorer 4 or later Any other equivalent browser Note If your network is protected by a firewall you may not be able to access your phone using the Web Configuration Tool from outside the firewall Web Configuration Tool Accounts and Passwords You must have either a SIP ...

Page 24: ...or administrative options Note If you need help using the Web Configuration Tool access the Web Configuration Tool online Help see Access the Web Configuration Tool Online Help on page 3 Display Assisted Feature Selection Select Menu Options Press the softkeys to select menu items on the display Enter Numbers and Letters Depending on the context the Navigator keypad allows you to enter only number...

Page 25: ...5 j k l 6 6 m n o 7 7 p q r s 8 8 t u v 9 9 w x y z 0 0 _ Ringer Volume Control To adjust the ringer volume while your phone is ringing Press UP or DOWN To adjust the ringer volume on your phone while your phone is idle 1 Press SUPERKEY and then press until SETTINGS OPTIONS appears 2 Press OK and then press until RINGER SOUNDS appears 3 Press OK SET RINGER VOLUME appears 4 Press YES The phone ring...

Page 26: ... menu press NO To return to the default display press SUPERKEY Handset Volume Control To adjust the handset receiver volume when you are using the handset Press UP or DOWN Speaker Volume Control To adjust the speaker volume when on a handsfree call Press UP or DOWN Display Contrast Control To adjust the display contrast of your phone Press UP or DOWN while the phone is idle Note If your phone lose...

Page 27: ...ller information The Navigator has three Line keys If one line is busy incoming calls are received on the next available Line key Each phone has the following pre assigned Line keys Note You can program Personal keys or Shared Line keys For administrative information on Shared Line keys see Shared Lines and Keys on page 3 Pre assigned Value Key Location Count from the right to left do not count th...

Page 28: ...lling requires an intermediate Long Distance Carrier number to be dialed before the phone number you can program a Speed Dial number for the Carrier After pressing the Speed Dial number for the carrier wait for connection to the Carrier When connected press the Speed Dial number for the party you are calling to send the DTMF touchtone signals to the Carrier Note If the Speed Dial number you want t...

Page 29: ...at is connected to the Navigator and be ready to receive or make a call in Headset mode Listen to music from your PC through your PC speakers normal PC speaker operation When connected to the Navigator PC speakers play music only when the phone is idle Note For your privacy audio from handset handsfree or headset calls does not play on your PC speakers Table 5 shows how PC accessories interact wit...

Page 30: ...from Navigator Handsfree speakers Note Ringtone does not play on your PC headset however your PC headset audio is temporarily muted so that you can hear the ringtone from your Navigator Handsfree speakers On a call ON No Audio from the party you are speaking with Music does not play on any speaker while you are on a call On a call OFF Yes Audio from the party you are speaking with ...

Page 31: ...re information contact your Administrator Dial by Number 1 Lift the handset optional 2 If you want to use a line other than Line 1 press a Line key 3 Do one of the following Dial the number Press a Speed Dial key Press REDIAL 4 Press DIAL Dial by Name To dial by a user ID name you must be registered with a SIP Service Provider 1 Lift the handset optional 2 Press NAME 3 Enter the name of the party ...

Page 32: ...of calls appears 4 Press UP and DOWN to navigate through the logged call entries 5 Press DIAL The log is dialed and the phone returns to the default display 6 Lift the handset optional Redial 1 Lift the handset optional 2 Press REDIAL Note Your phone will not remember the last dialed number if power is lost Answering Calls Incoming calls ring Line 1 if all lines are free or the next available line...

Page 33: ... Wait for the caller to hang up Answer a Call Waiting Note You can enable disable the Call Waiting feature using the Web Configuration Tool Access the Web Configuration tool s Feature Configuration page see page 3 The Navigator allows a maximum of two calls waiting while you are on a call New calls wait on the next free line When a new call arrives you hear a call waiting tone the name of the new ...

Page 34: ...figuration Tool on page 3 Call Forward Call Forward redirects incoming calls to your voice mailbox by default or to an alternate number Choose from the following Call Forward options Call Forward Always redirects all incoming calls Call Forward No Answer redirects calls if you don t answer after the programmed number of rings 1 99 Call Forward Busy redirects calls when all lines are busy All Call ...

Page 35: ...PERKEY and then press until SETTINGS OPTIONS appears 2 Press OK CALL FORWARDING appears 3 Press OK FWD ALWAYS current status appears 4 Press to navigate to the desired Call Forward option 5 Once the desired Call Forwarding option appears press TURNON or TURNOFF to enable or disable the Call Forwarding option The Call Forwarding option and its new status appears on the display 6 Press OK and then p...

Page 36: ...rence call any party can perform a call transfer when one line on the phone that initiated the conference call is not in use For call transfer information see Call Transfer on page 3 Add a Third Party to a Call in Progress 1 Press TRANS CONF The current call is put on hold 2 Press a free Line key and then do one of the following Dial the number Press a Speed Dial key Press REDIAL 3 Press DIAL 4 Wh...

Page 37: ... and DOWN to navigate to the desired message 5 Press TURNON or TURNOFF to enable or disable the message When turned on the Advisory Message key is lit 6 Do one of the following To return to the main menu press EXIT To return to the default display press SUPERKEY The advisory message alternates with the date and time on the default display Note To enable disable advisory messages using the Web Conf...

Page 38: ...ollowing To return to the main menu press EXIT To return to the default display press SUPERKEY Note To enable or disable Do Not Disturb using the Web Configuration Tool access the tool s Feature Configuration page see Accessing the Web Configuration Tool on page 3 Call Logs Call Logs keeps a record of your missed answered and outgoing calls The Navigator logs the ten most recent missed answered an...

Page 39: ...ogged call entries 5 When the desired entry appears press DELETE CONFIRM DELETE appears 6 Press YES The log is deleted 7 Press SUPERKEY to return to the default display Call a Call Logs Entry See Dial by Call Logs Entry on page 3 to quickly dial a Call Logs entry Call Forking You can register your SIP ID with several SIP sets and have all configured sets ring simultaneously The indicator lamps of ...

Page 40: ...te with your party Switch between Telephony Headset and Handsfree To go from headset to handsfree mode Press the Headset key The Headset key turns OFF Use the handsfree speaker to communicate with your party To go from handsfree to headset mode Press the Headset key The Headset key turns ON Use your headset to communicate with your party Use a PC Headset Connect your PC headset with microphone to ...

Page 41: ... call in handset mode To return to PC headset operation from Handsfree or handset operation 1 Connect your PC headset 2 Hang up the handset if you were on a handset call Muting a Call To mute your phone so your party cannot hear you Press MUTE The MUTE key turns ON To turn Mute off and return to the conversation Press MUTE again The MUTE key turns OFF Phone Book The Phone Book is a scrollable list...

Page 42: ... appears 3 Press UP and DOWN to navigate to the entry you want to modify 4 Press CHANGE and then press EDIT PROGRAM ADDRESS appears 5 Do one of the following To modify an address or a SIP URL press YES enter the address or SIP URL and then press SUBMIT After the information is saved PROGRAM NAME appears To modify a name press NO PROGRAM NAME appears Press YES enter the name and then press SUBMIT A...

Page 43: ...arty An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines Mitel SIP phones support multi call server programming Requirements for making calls and picking up held calls from shared lines are the same as normal non shared lines Shared Line Programming Requirements Your Administrator must create a user entry on the User List Config page of the We...

Page 44: ...using your phone or the Date Time page of the Web Configuration Tool see Accessing the Web Configuration Tool on page 3 For more information contact your Administrator Note You cannot change your time and date settings while on a call Note If your phone loses power the modified time and date are not saved Change the Time and Date Important Use this procedure only if an SNTP server is not provided ...

Page 45: ...p 10 To return to the main menu press NO and then proceed to step 11 10 Enter the date for example enter 161204 for 16 December 2004 and then press SUBMIT SET DATE appears with the new date 11 Do one of the following To return to the main menu press NO To return to the default display press SUPERKEY ...

Page 46: ...ame and password Change these passwords as soon as possible to prevent unauthorized changes to the phone For privacy reasons an asterisk 6 appears for each character you enter Table 6 Default Administrator User Names and Passwords Phone Default Administrator Name Default Administrator Password Navigator admin nav Change Phone Passwords To change user or administrator passwords Access the Users Pas...

Page 47: ... address using the Line 1 key see View the IP and MAC Addresses on page 3 Protocols For information about supported communication and media protocols access the Web Configuration Tool online Help see Access the Web Configuration Tool Online Help on page 3 Enable Disable Protocols To enable disable protocols using the Web Configuration Tool Access the tool s Protocols page Note To access the Web Co...

Page 48: ...Y and then press the Line 1 key The IP and MAC addresses appear 2 Press SUPERKEY to return to the default display Modifying Network Settings To modify network settings using the Web Configuration Tool Access the Network Configuration page of the Web Configuration Tool To modify network settings using the Superkey Menu Interface 1 Press SUPERKEY and then press until ADMIN TOOLS appears on the displ...

Page 49: ... Line 2 key Both the main and boot firmware versions appear on the display 3 Press SUPERKEY to return to the default display Upgrading the Firmware To upgrade the firmware using the Web Configuration Tool Access the Network Configuration and Firmware Update pages of the Web Configuration Tool To upgrade the phone s firmware through the Superkey Menu Interface 1 Press SUPERKEY and then press until ...

Page 50: ...e page of the Web Configuration Tool For programming options refer to the online help supplied with the Web Configuration Tool To upgrade firmware on multiple phones refer to the Mass Deployment topic in the Administrators Tools section of the Web Configuration Tool Online Help Using SIP Enhanced Mode SIP Enhanced mode enables your Navigator phone to support server enhanced shared lines including ...

Page 51: ...ork Configuration page of the Web Configuration Tool Configuration Files The Navigator IP Phone supports configuration files for automatic programming For more information about the configuration files and about configuring multiple phones access the Administrator Tools Phone Management topic in the Administrator s Web Configuration Tool online help Hot Line When a Hot Line number SIP URL or an IP...

Page 52: ...NAVIGATOR SIP User and Administrator Guide 46 Boot Programs topic in the Administrator s Tools section of the Web Configuration Tool Online Help ...

Page 53: ...HCP Dynamic Host Configuration Protocol HTTP Hypertext Transfer Protocol ICP Integrated Communications Platform ID Identification IP Internet Protocol LAN Local Area Network MAC Media Access Control PSTN Public Switched Telephone Network SIP Session Initiation Protocol SNMP Simple Network Management Protocol SNTP Simple Network Time Protocol SRTP Secure Real time Transport Protocol TFTP Trivial Fi...

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