Mitel MiVoice 5000 User Manual Download

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Appendices

Glossary (terms you need to know)

Conference call

Three-way call from a call with two parties.

Filtering

Used to forward calls meant for a "filtered" terminal to a "filterer"
terminal.

Intercept group

Group of sets associated to the same group and authorised to
intercept calls intended for this group.

Call log

Lists summarising the calls received on and made from the
terminal.

Login / Logout

Function used to relocate the characteristics associated with a
subscriber number to a network terminal.

Handsfree

Telephony mode used to make and receive calls without lifting the
handset.

Password

• subscription/IVB password: saved on the terminal, it consists of

4 numeric characters.

• terminal password: saved on the terminal, it consists of 5

numeric characters. It is used in the terminal settings.

General purpose
set

Terminal without any subscriber number. To find his subscription
characteristics, a user must log on.

Summary of Contents for MiVoice 5000

Page 1: ...MiVoice 6940 IP phone with MiVoice 5000 08 2017 AMT PUD TR 0151 0 2 EN User s Guide Poste A6863i Systèmes de communications A5000 ...

Page 2: ...for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mecha nical for any purpose without written permission from Mitel Networks Corporation Copyright 2015 Mitel Networks Corporation All rights reserved Mitel is a regi...

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Page 5: ...ion 13 Receiving a call 14 Adjusting the ringer volume 14 Answering a call 14 During a call 15 Using the mute function 15 Putting a correspondent on hold 15 Putting a party on hold and resuming the call on another terminal 15 Switching a call between two terminals of the same association 17 Transferring a call 18 Transferring a call and searching for a correspondent 18 Calling a second corresponde...

Page 6: ...r calls through feature codes 29 Overriding call forwarding 30 Directory 31 General directory functions 31 Identification for access to Microsoft Exchange contacts 33 Internal directory management 34 Voicemail 36 Configuring and personalising your voice mailbox 36 Activating call forwarding to your voicemail 37 Consulting new messages 37 Multi key function 38 Communicating with the multi key funct...

Page 7: ...Restoring your subscriber rights on a general purpose terminal 51 Releasing a terminal 51 Configuration options 52 Call settings 52 General settings 55 Changing the language 56 Terminal settings 57 Accessing settings options 57 Setting the audio 57 Setting the display 59 Setting the keypad 59 Other options 60 Appendices 61 Menu options 61 Glossary terms you need to know 63 Troubleshooting Check 64...

Page 8: ...tic Settings menu without saving changes w Speaker s Redial key Displays a list of your previously outgoing dialed calls e Message indicator light it flashes to indicate an incoming call a correspondent on hold or a waiting message d Hold key Places an active call on hold To retrieve a held call press the applicable Line key q w e r t y u o a s d f g i h j k l ...

Page 9: ...ctive call to the speaker or headset allowing handsfree use of the phone y Voicemail key Provides access to your voicemail service if configured h State Sensitive Bottom Softkeys 5 system keys Pre programmed non editable keys u Options key Provides services and static settings that allow you to customize your phone j Top softkeys 12 programmable touchscreen softkeys that support up to 48 functions...

Page 10: ... summary in Menu options page 61 Terminal busy whether the terminal is busy waiting for an answer or the correspondent is already on line pressing the Menu key displays the available functions Note if the Menu key is not proposed some functions may be deployed in a different manner using feature codes These functions are then described in two ways via the Menu Ident key and feature code ...

Page 11: ...ay be viewed by touching the screen with your finger In idle mode the screen indicates The terminal ID The name assigned to the programmable keys These keys can be programmed using MiVoice 5000 User Portal Ask your system operator for advice Date and time A message line if several messages concern the terminal status each message is displayed alternately These messages indicate That immediate call...

Page 12: ...full screen display During a call the screen also indicates The correspondent s name and or number His her picture if applicable The time that has passed since the call was started If applicable the audio quality level and or a small padlock meaning that the call is encrypted The name of the functions accessible through context sensitive keys A series of dots associated with a context sensitive ke...

Page 13: ...the field in question to display this keypad This keypad is either displayed automatically on certain contexts or by clicking on the field in question Examples During dialling Press the search area with your finger During a search Press the search area with your finger Validate by pressing The context sensitive keypad is dis played Enter the value then validate Enter the character string ...

Page 14: ...Description of the terminal 7 To change from alphabetic mode to numeric mode successively press the key on the bot tom left side ...

Page 15: ... enter the personal code in the frame M680i adds 16 keys with LED programmable using the MiVoice 5000 User Portal which also also allows the printing of labels Your terminal can be completed with up to 3 modules M685i with an LCD screen adds 3 pages with 28 LED keys which can be programmed with the MiVoice 5000 User Portal The key labels are displayed on the LCD screen Your terminal can be complet...

Page 16: ... Press the blinking line key Without lifting the handset you can discuss directly in handsfree mode The indicator light associated with the handsfree key goes on Making a call in handsfree mode Dial your correspondent s number directly on the keypad The dialled number is displayed as it is entered Your terminal changes automatically to handsfree mode Ending a call Press Switching from handsfree mo...

Page 17: ...e handsfree key indicator light goes on At the end of the conversation press the End key Adjusting the listening volume level No matter the mode used handset mode handsfree mode or headset mode the listening volume is adjustable 8 levels The setting is memorised To reduce the volume Press the left volume adjustment key To increase the volume Press the right volume adjustment key ...

Page 18: ...ay shows the name of the correspondent To call an external correspondent 1 Dial the outside line access code 0 or 2 Dial the correspondent s number The display shows the number dialled or called party s name if available in the directory Using speed dial keys You can assign nine keypad keys to the numbers of the parties you call regularly internal or external Press and hold down any of the keypad ...

Page 19: ...Terminal idle 1 Press the context sensitive Directory key 2 Enter the first character s of the surname and or first name using the alphanumeric keypad 3 Press Enter to display the first search result 4 If there are several search results use the touch screen to find the correspondent in question 5 Select the correspondent 6 Then if you wish select the type of number to be called Office Home GSM 7 ...

Page 20: ...the called party in question is free if the line had been busy or has enabled his telephone if absent your terminal rings At this stage you can Off hook or press Answer your correspondent is then called back Press Ignore or the End key to cancel automatic callback Disabling the automatic callback function If you wish to cancel a saved automatic callback 1 Press the context sensitive Menu key 2 Sel...

Page 21: ...right volume key to increase the volume The terminal stores the last setting Answering a call Lift the handset The conversation with the correspondent takes place in discreet mode or Press the blinking line key Without lifting the handset you can discuss directly in handsfree mode or Press the context sensitive Answer key Without lifting the handset you can discuss directly in handsfree mode Remar...

Page 22: ... again Putting a correspondent on hold A call has been set up with a correspondent and you want to put it on hold to resume it later on the same terminal 1 Press Hold Your correspondent is put on hold and hears beeps or music on hold 2 Press Hold again to resume your conversation with the correspondent Putting a party on hold and resuming the call on another terminal You are communicating with a c...

Page 23: ...During a call 16 Remarque The message disappears once the call is resumed on the other terminal or if the correspondent ends the call ...

Page 24: ...sensitive Menu key Press the key to display Retrieve parking then press Select to confirm Communication with your correspondent has been restored Via feature code Recover the parked call 7 0 extension number Switching a call between two terminals of the same association Your subscription has several associated terminals one fixed terminal and one DECT ter minal for instance In this example you wis...

Page 25: ...nal but you do not know the correspondent s number You can make a search by name or search in any of the call lists or in the per sonal directory 1 Press the context sensitive Transfer key Your correspondent is put on hold and hears some beeps or music on hold 2 Press 3 Press the context sensitive Directory key to call using search by name Voir Calling an internal party by name page 12 or Search f...

Page 26: ...he correspondent on hold Switching between two parties You are online with a second correspondent and you wish to switch successively from one correspondent to the other Press the blinking line key to resume the conversation with the correspondent on hold You talk alternately with each of the two correspondents but they cannot communicate with one another The display shows the number or name of th...

Page 27: ...spondent is put on hold You can switch from one call to the other or set up a three way conference Setting up a conference call You are engaged in a call with a correspondent and you wish to set up a three way con ference with another correspondent 1 Press the context sensitive Conf key The other party is put on hold 2 Dial the number of the other party 3 Press Dial 4 When the second correspondent...

Page 28: ...two correspondents are displayed on screen You are holding a conference call Using the trace function You want the number of the called or calling party internal or external party to be written in the logbook for example to identify a malicious call 1 Press the context sensitive More key in the lower panel of the menus 1 Press the context sensitive Menu key 2 Select Trace with 3 Press Select to co...

Page 29: ...During a call 22 ...

Page 30: ...rectly access the Outgoing calls log Press this key to directly access the Missed calls log Viewing a call log Press the context sensitive Menu key then select Calls log by pressing Select Select the log to view then press Select to confirm In the complete log calls are identified by any of these symbols Outgoing call Incoming call Missed call The following is displayed in each of them Time of cal...

Page 31: ... correspondents with a hidden number cannot be called back You have selected a record Press the context sensitive Call key The terminal automatically calls the correspondent The record remains stored in the log Deleting a record from a log You have selected a record Press the context sensitive Delete key Deleting all the records in a log 1 Press the context sensitive Menu key 2 Select Call logs th...

Page 32: ...select the call line 4 Press Save From the terminal options menu 1 Press the Options key 2 Select the Dial menu 3 Select the option Modif Speeddialnum 4 Select Keypad as type of key to be programmed 5 Press Select to confirm 1 to 9 6 Search for the key number to be programmed on the list by swiping the touchscreen 7 Validate by pressing Enter 8 Enter the number to be stored on this key Use the con...

Page 33: ...ialnum 4 Press Select to confirm 5 Select type then the key to modify or delete 6 Use the context sensitive Backspace key to delete a number or to modify the programming You can use the key to place the cursor after the character to be deleted 7 Press Save to confirm Remarque To exit without modifying select Cancel Dial Modif Speeddialnum ...

Page 34: ...mmed it is preceded a tick Choose the forwarding type The following forwarding types are proposed Immediate forward the call is immediately forwarded to the terminal indicated Forward on busy the call is forwarded to the terminal indicated if your terminal is busy or unavailable Forward on no answer the call is forwarded to the terminal indicated when you do not answer Predefined the call is forwa...

Page 35: ...elect to confirm 6 Dial the extension number In case of error correct it by pressing Backspace 7 Press OK to confirm To forward calls to voicemail Select the option To voicemail To forward calls to an external line Select the option To external line Dial the external number preceded by the outside line access code In case of error correct it by pressing Backspace Press OK to confirm After the requ...

Page 36: ... calls through feature codes If the context sensitive Menu key is not proposed you can forward your calls to another terminal or to your voicemail using some feature codes Immediate forward to another terminal 2 1 1 Press successively the keys 2 1 or 2 Dial the extension number you want 3 Confirm with Comp All calls are immediately forwarded to the chosen terminal To cancel this forward 2 1 or For...

Page 37: ... the keys 2 6 or All calls are forwarded to voicemail after a few rings Forward on busy to voicemail 2 7 Press successively the keys 2 7 or All incoming calls to your busy terminal are forwarded to voicemail Cancelling all forwarding operations 2 0 or Overriding call forwarding You are trying to reach a party and you know that their terminal is forwarded You can force this forwarding and ring the ...

Page 38: ...Pers Dir key is available as context sensitive key the context sensitive Directory key should not appear depending on system configu ration The call is made exclusively from the internal directory of the terminal and or from external directories as described in this chapter General directory functions Checking or calling from the personal directory no external directory configured 1 Press the Pers...

Page 39: ...character string on which you wish to make the search As you enter the letters the corresponding names are displayed in the upper part of the screen The search is applied to all the directories internal and external 2 Select the subscriber to call 3 If the record contains several phone numbers select the corresponding label up till the number to call then lift the handset or press Dial For a searc...

Page 40: ...d external 1 Press the Options key to access the services and options on the terminal 2 Select Directory 3 Select Settings 4 Select Name display 5 Choose the name display order then confirm by pressing Save 6 Select Sorting preferences 7 Choose the sorting preferences then confirm by pressing Save Identification for access to Microsoft Exchange contacts 1 Press the Options key 2 Select the Identif...

Page 41: ...e press to display the Numbers screen 5 Enter the phone number s from the record as well as the line number on which the call must be made Line keys 6 You can complete the record by filling in the following screens meant for addresses press after placing the cursor over the screen name 7 Press Save Adding a call number to an internal directory record You wish to fill in a record with a new phone n...

Page 42: ...records from the internal directory You have selected a record from your directory Voir Modifying a record in the internal di rectory page 34 To delete the selected record 1 Press the context sensitive Delete key 2 Then press the context sensitive Delete item key The record is deleted from the local directory To delete all the records 1 Press the context sensitive Delete key 2 Press the context se...

Page 43: ...box You must call the voicemail system to access the menus to configure and personalise your voice mailbox Press the context sensitive Voicemail key or Dial the voicemail number You can also successively press the keys 53 A voice prompt welcomes you and gives the different commands to access the main menu We recommend that you do the following straight away Personalise your password Record your na...

Page 44: ...ssages in your voicemail box You want to consult your voicemail Press the context sensitive Voicemail key or Dial 53 to access your voicemail box Depending on the programming performed by the system administrator or voicemail type there may be various ways to access your voice messages Entering an access code first Broadcasting from a welcome menu Or accessing directly the messages left in the ord...

Page 45: ...multi key the first programmed key blinks and the caller ID is displayed on the screen Press this key to talk to the correspondent The indicator light associated with this key goes steady on Remarque For this first call you can also lift the handset or use the handsfree key The programmed key goes on steady in the same way Answering a second call If another correspondent is trying to reach you you...

Page 46: ... press successively the blinking programmed key Releasing a correspondent To release one of the correspondents the one with whom you are talking Press End to release the ongoing call then the line key of the correspondent with whom you wish to resume the call Leave Off hook ...

Page 47: ...of whether the terminal is idle or communicating When your terminal is set to multi line you can assign at will to each of your directory num bers the features you wish to use Each directory number can also be set to multi key managing enquiry calls You have a voice mailbox associated with each directory number Forwarding is pro grammed independently and with secret access codes that may be differ...

Page 48: ...f another correspondent is trying to reach you on the second line you will hear a beep the indicator light of a second key blinks rapidly and the caller s ID is displayed on screen 1 Press the blinking programmed key The indicator light associated with this key goes steady on The first correspondent is put on hold and the indicator light of the key associated with this call blinks slowly 2 To resu...

Page 49: ...tandby mode the indicator light is green When the line of the supervised terminal is busy the indicator light is red When a call arrives on the supervised terminal the associated indicator light turns yellow and depending on the programming an audible signal is emitted on your terminal Picking up a call when your terminal is idle Two possibilities are offered depending on the programming carried o...

Page 50: ...eck the identifier 2 Press the supervised programmed key again to pick up the call During a call At the moment this function is not available during a call Transferring an incoming call to the supervised terminal You are in communication on the line key with a party and you want to transfer the call to the supervised terminal 1 Press the context sensitive Transfer key 2 Press the supervised progra...

Page 51: ...ered terminal or filtering terminal Press the forward activation deactivation key The indicator light associated with the key goes on on the two terminals On the filtered terminal the menu key lights up and the terminal status Forwarding activated is displayed on screen Remarque The activation or deactivation of the filter function on any of the terminals example filtered terminal is automatical l...

Page 52: ...er key 4 Press the key of the blinking line then press Transfer This is the correspondent who has been on hold Before the transfer you can change from one call to the other by pressing the line keys You are filtered Calling the filtering terminal You want to call the designated user of the filtering set Press the supervision key corresponding to the filtering terminal The indicator light associate...

Page 53: ...s the key of the blinking line then press Transfer This is the correspondent who has been on hold Before the transfer you can change from one call to the other by pressing the line keys Deactivating the filter function The key programmed with the filter function is used to disable filtering from the filtered terminal or from the filtering terminal Press the forward activation deactivation key The ...

Page 54: ...The filter function 47 ...

Page 55: ...how to enable mobile integration on your phone Pairing a mobile phone using Bluetooth Press the key and tap the Bluetoothicon Swip the toggle switch to the right to enable Bluetooth functionality Ensure your mobile phone is discoverable as the Mitel 6940 SIP Phone automatically scans for available Bluetooth devices Remarque For information on how to make your mobile phone Bluetooth discoverable re...

Page 56: ...tically attempts to sync your mobile contacts to the Di rectory application upon pairing and connection To manually update your mobile contacts Press the key to access the Directory application Navigate to the Mobile contacts folder Press the Reload softkey The Mitel 6940 SIP Phone attempts to re synchronize and update your mobile contacts Remarque If the update fails a failed to retrieve contacts...

Page 57: ...Line key or Answer softkey for handsfree operation Press the Push call softkey to push the mobile call s audio from your Mitel 69406940 SIP Phone to your mobile phone or Press the Mobile softkey to pull the mobile call s audio from your mobile phone to the Mitel 6940 SIP Phone ...

Page 58: ... your subscriber number and the associated rights on your own terminal by logging on again Restoring your subscriber rights on a general purpose terminal The terminal status is indicated by the message No subscriber displayed on the screen The system key Ident is displayed 1 Press the Ident system key 2 Enter your subscriber number then press OK to confirm 3 Enter your password To define a passwor...

Page 59: ...lect Alarm Remarque If some alarms have already been set they are list ed in the order of setting In this case press New to add a new one 3 Enter the time you want your terminal to ring format hhmm 4 Press OK to confirm You can delete a set alarm 1 Select the alarm to delete 2 Press Delete You can also delete the programmed alarm s by accessing the active functions Menu Active functions Via featur...

Page 60: ...irm The terminal is unlocked Via feature code 0 5 password The Do Not Disturb function When this function is active the terminal no longer receives any calls 1 Select Settings then Calls 2 From the list select Do Not Disturb then press Select to confirm The request is accepted and on the list the option is preceded by an asterisk Remarque The idle screen displays a terminal status message To start...

Page 61: ...g the active functions Menu Active functions Deactivating a hunt group Your terminal is part of a call group and you wish to temporarily remove this terminal from the group 1 Select Settings then Calls 2 Select Deac group then press Select to confirm You can return to the group using this same procedure You can also do so by accessing the active functions Menu Active functions Via feature code Ena...

Page 62: ...ed in the options of the menu in which a password is required This is also the password for your voicemail Since it is associated with your subscription you will find it if you log on to a general purpose terminal 1 Select Password 2 Enter the old password the default password given to you by the system operator then press OK to confirm 3 Enter the new password twice 4 numeric characters then pres...

Page 63: ...cessively Menu Language the aster isk is used to identify the option even if the current language is not known to the user 1 Select Language Inside the same menu the currently used language is preceded by an asterisk 2 Select the language you want and press Select Language ...

Page 64: ...andset or headset In audio mode via the handset press to change to audio mode on the headset In audio mode on the headset lift the handset to enable audio on the handset LSpeaker headset Pressing sets up the call first in handsfree mode Press to change to audio mode on the headset Lift the handset to enable audio on the handset Headset Handsfree Pressing sets up the call first on the headset Press...

Page 65: ...Terminal settings 58 Tones Define the type of tones according to your country ...

Page 66: ...er being entered Deactivate for correcting the number being entered using the key You have to press Dial to start the call Activated does not allow the number to be corrected The call is automatically started at the end of the input Speed dial keys This option is used to save a phone number on a digital key on the keypad see Speed dial page 25 or on a programmable key However since the programmed ...

Page 67: ...zone and time and date update or the use of a date server Remarque the values entered for time and date can be over written through system update User password terminal password The Lock Password menu is used to modify the password saved in the terminal This is the one to be used in the setting options of the terminal on which a password is required It consists of 5 numeric characters default pass...

Page 68: ...During a call the Menu key only gives access to the functions available during a call The last column takes you to the pages on which the function is described in detail Call logs Missed calls Incoming calls Outgoing calls All Call logs page 23 Active functions Forward Do not disturb Deactivating a hunt group General deactivation global standby Alarm Callback Only the active functions are displaye...

Page 69: ...ote forwarding Same as forwarding Configuration options page 52 General My number Password Configuration options page 52 Language Configuration options page 52 Voicemail Voicemail page 36 Resume parked call Putting a party on hold and resuming the call on another terminal page 15 Language the asterisk is used to identify the option even if the current language is not known to the user Changing the...

Page 70: ... on and made from the terminal Login Logout Function used to relocate the characteristics associated with a subscriber number to a network terminal Handsfree Telephony mode used to make and receive calls without lifting the handset Password subscription IVB password saved on the terminal it consists of 4 numeric characters terminal password saved on the terminal it consists of 5 numeric characters...

Page 71: ...ndset Check that the other sets in the installation are working Check the handset loudspeaker or headset volume settings No sound Check the handset loudspeaker or headset volume settings Check audio mode menu Terminal audio setting No outside access Check that you have the right to make outside calls Check that your terminal is not locked or that your have entered the right password Messages displ...

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