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Chapter 3 Mchine setting
Send a test e-mail
1
Press the
(MENU)
in Local.
2
Press
to select “Machine Setup”
and press the
key.
3
Press the
(<<)
.
4
Press
to select “Network & Mail”
and press the
key.
5
Press
to select “Event Mail” and
press the
key.
6
Press the
(>>)
key.
• “Transmit Test” will be selected.
7
Press the
key.
• The sent result is displayed.
• If sending test e-mail has failed, an error code is
displayed.
Refer to the next page to solve the problem.
8
Press the
key several times to
end the setting.
Transmit Test
Failer
＊＊＊
Error Code
Error Code
• The sent result of the test e-mail is the result of e-mail sending process performed by this machine to the e-mail server. It
does not indicate that the e-mail was received at the address.
• If the spam e-mail filter etc. has been set in the terminal in which e-mails are received, even if “Sending has been
completed” is displayed, the e-mail cannot be received in some cases.
• If sending test e-mail has failed, the error code below is displayed.
• If the error cannot be solved, try again after a while.
• For the server setting etc., contact with the network administrator or the provider.
Error Code
The expected casus
Remedy
10
Network connection error
• Check that the machine is connected with the network.
• Check that the machine IP address is correct.
• Check that the machine is in the environment where DNS
is available.
20
No valid e-mail address.
• Enter the correct e-mail address.
11003
11004
The POP server cannot be found. Or
cannot access DNS server.
• Check the POP server address.
• Check that the machine is in the environment where DNS
is available.
11021
Cannot connect with the POP server.
• Check the POP server setting.
• Check the firewall setting.
12010
An error returns from the POP server.
• Check the POP server setting.
13000
The POP authentication has failed.
• Check the user name and the password.
• Check the APOP setting.
• Confirm the authentication method.
10013
10014
The SMTP server cannot be found. Or
cannot access DNS server.
• Check the SMTP server address.
• Check that the machine is in the environment where DNS
is available.
10021
Cannot connect with the SMTP server.
• Check the SMTP server setting.
• Check the SMTP port number.
• Check the firewall setting.
10
∗∗∗
11
∗∗∗
20
∗∗∗
21
∗∗∗
An error returns from the SMTP server.
• Check the SMTP server setting.
• Cannot communicate with a server that requires
mandatory SSL communication.
• Check protocol filter settings.
12
∗∗∗
It is invalid sender address.
• Check that the e-mail address supporting the account
entered in the user name/ the password is set in
SENDER ADDRESS.
13
∗∗∗
The e-mail address cannot be found.
• Check the e-mail address.
• Even if there is a mistake in the e-mail address, this error
cannot be detected in some cases.
22000
22008
SMTP authentication error
• Confirm the authentication method.
23
∗∗∗
24
∗∗∗
25
∗∗∗
The SMTP authentication has failed.
• Check the user name and the password.
“***” is the error code returned from the e-mail server.
