Troubleshooting - 14
Midway Amusement Games, LLC
Miscellaneous Malfunctions
Symptom Problem
Suggested
Solution
•
VGM operates
normally.
•
Cabinet gets very
warm after several
hours of use.
Poor air flow
1. Check bottom and rear of cabinet for blocked air
flow.
2. Move VGM away from sources of heat.
3. Turn OFF VGM power.
4. Apply a high power vacuum cleaner to fan vent
holes to remove dust.
Poor
cooling
system
Unlock and open the rear door. Ensure that all fans are
connected and operating at full speed.
•
Touchscreen
requires excessive
recalibration to
maintain VGM
accuracy.
Touchscreen abuse 1. Clean the entire cabinet frequently, especially the
video screen glass and the touchscreen area. It is
not necessary to switch off power to the VGM to
clean the unit. Apply an isopropyl alcohol or warm
water to a clean cloth or sponge and use it to wipe
the surface. Do not apply cleaner directly on the
unit. Liquids could drip into circuits and cause
erratic VGM operation.
2. Warn players to use only one finger at a time.
Multiple, simultaneous touches confuse the
controller.
Infrequent
calibration
Repeat the Calibrate and Calibrate Test sequence each
time the VGM is relocated.
•
Error messages
appear on the
screen.
•
VGM is not
functional.
•
Audio is not
functional.
Defined by
message
1. Check the assembly (RAM, ROM, battery,
touchscreen, etc.) identified in the error message.
2. If errors seem to occur at random, try to determine
what conditions occur with the appearance of the
message (i.e., time of day, when other equipment
is turned off or on, when room temperature is
elevated, when certain players are at the VGM,
periods of low or high humidity, etc.).
3. Call your authorized distributor for help with
unresolved screen messages.
•
“Security Key Error”
message
Security failure
1. Check to see if security key is missing or incorrectly
installed on CPU Board Assembly.
2. Confirm that security key version matches software
version.
