8.3 Warranty (guarantee)
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873 Biodiesel Rancimat
Manufacture
The measures put into practice in the production of our instruments guar-
antee a constant quality standard. Production planning and manufacturing
procedures, maintenance of production means and testing of components,
intermediate and finished products are prescribed.
Customer support and service
Customer support involves all phases of instrument acquisition and use by
the customer, i.e. consulting to define the adequate equipment for the ana-
lytical problem at hand, delivery of the equipment, user manuals, training,
after-sales service and processing of customer complaints. The Metrohm
service organization is equipped to support customers in implementing
standards such as GLP, GMP, ISO 900X, in performing Operational Qualifi-
cation and Performance Verification of the system components or in carrying
out the System Validation for the quantitative determination of a substance
in a given matrix.
8.3
Warranty (guarantee)
Metrohm guarantees that the deliveries and services it provides are free from
material, design or manufacturing errors. The warranty period is 36 months
from the day of delivery; for day and night operation it is 18 months. The
warranty remains valid on condition that the service is provided by an
authorized Metrohm service organization.
Glass breakage is excluded from the warranty for electrodes and other
glassware. The warranty for the accuracy corresponds to the technical spec-
ifications given in this manual. For components from third parties that make
up a considerable part of our instrument, the manufacturer's warranty pro-
visions apply. Warranty claims cannot be pursued if the Customer has not
complied with the obligations to make payment on time.
During the warranty period Metrohm undertakes, at its own choice, to either
repair at its own premises, free of charge, any instruments that can be shown
to be faulty or to replace them. Transport costs are to the Customer's
account.
Faults arising from circumstances that are not the responsibility of Metrohm,
such as improper storage or improper use, etc. are expressly excluded from
the warranty.
Summary of Contents for 1.873.0014
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