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Troubleshooting Guide
Media player configuration recommendations
For recommendations on configuring media players with NADAC such as; Audirvana, iTunes, jRiver,
ROON, HQ Player and Emotion, please visit the following Merging Technologies Support Knowledge Base
page:
https://confluence.merging.com/display/PUBLICDOC/Media+configuration
NADAC Discovery or RAVENNA I/O connection problems
We have encountered problems where antivirus and firewall applications, including Windows Defender, have
blocked the NADAC Discovery and RAVENNA I/O Connections. If you suspect this may be the cause
of the problem you are experiencing, first disconnect the computer from the internet, then temporarily
disable, one by one, any antivirus and firewall applications you are using. This should enable you to determine
whether the problem is related to either of these types of applications. Once you have finished these tests,
the antivirus software and firewall applications can be re-enabled and the computer reconnected to the
Internet.
If you find that the problem is related to either the antivirus or firewall application you are using, or if you are
unable to resolve the problem, we recommend that you contact your local Merging Technologies sales
representative or Merging Technologies support for further advice.
You should always have a firewall between your computer and the Internet as well as up to date
antivirus software
.
Other trouble shooting information
We have created an area on the Merging Technologies web site with additional trouble shooting information
called the NADAC space. To view this, please follow the link below:
https://confluence.merging.com/display/PUBLICDOC/NADAC+space
Summary of Contents for MERGING+NADAC
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