MerCruiser 350 Magnum MPI, Operation & Maintenance Manual

Page: 71 / 76

69
Resolving a Problem
Your satisfaction and goodwill are of primary importance to your dealer and to MerCruiser. Any problems with ser-
vice, sales, warranty or operation of your MerCruiser power package will be resolved by your dealer. He also is
your primary source of information on your boat, power package and trailer. Should there be a misunderstanding,
or if your problem has not been resolved to your satisfaction, please follow these steps:
STEP ONE - DISCUSS YOUR PROBLEM WITH ONE OF THE
DEALERSHIP MANAGEMENT PERSONNEL.
Misunderstandings or complaints can be quickly resolved by the dealer. If you are unable to obtain satisfaction,
contact the dealership’s owner.
STEP TWO - IF YOU REQUIRE ADDITIONAL ASSISTANCE TO
RESOLVE YOUR CONCERN, CONTACT YOUR
NEAREST MERCRUISER SERVICE CENTER.
Provide the following important information:
•
Your name, address and telephone number.
•
The model and serial number(s).
•
Your dealer’s name and location.
•
Date of purchase.
•
Present hours of operation.
•
Details of problem or complaint.
•
Boat make and size.
•
Propeller pitch and/or part number.
•
Normal use and approximate gross load.
Please bear in mind that Service Centers resolve all problems through the dealership using the dealer’s facili-
ties, equipment and personnel. This is the reason we request you use the preceding steps in sequence when
you have a problem or complaint. Our experience has shown that this is the most expedient and successful proce-
dure to follow to ensure satisfaction to our customers.
FOLLOW STEP THREE ONLY AFTER COMPLETING STEPS ONE AND TWO AND YOUR COMPLAINT HAS
NOT BEEN RESOLVED.
STEP THREE -CONTACT CONSUMER AFFAIRS DEPARTMENT
United States:
MERCRUISER
3003 N. Perkins Road
Stillwater, OK 74075-2299
Telephone (405) 743-6515
Canada:
Contact Nearest Regional Service Center
Other Countries:
Contact the Nearest
Marine Power International Service Center
The customer service representatives will review all the facts involved. If they feel some further action can be taken,
they will advise the Service Center. They will contact your dealer to bring the problem to a satisfactory conclusion.
ALL SERVICE WORK IS DONE BY THE AUTHORIZED DEALER USING THE DEALER’S FACILITIES. OUR
SERVICE CENTERS AND FACTORY DO NOT HAVE FACILITIES TO SERVICE OR REPAIR YOUR PRODUCT.