Mercedes-Benz S-Class 2023, Operator'S Manual

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time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
#
To arrange a service appointment: select Call .
After your agreement, the vehicle data is
transferred and the Mercedes-Benz Customer
Center takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to confirm the appoint-
ment and if necessary consult about the
details.
% If you select Call Later after the service mes-
sage appears, the message is hidden and
reappears at a later time.
▌ Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
R
The vehicle is switched on.
R
The required data transfer technology is sup-
ported by the mobile phone network provider.
R
The quality of the mobile connection is suffi-
cient.
Multi-stage transfer depends on the following fac-
tors:
R
Reason for the initiation of the call
R
The available mobile phone transmission tech-
nology.
R
The activated Mercedes me connect services.
R
The service selected in the voice control sys-
tem.
%
The scope of the data transmitted depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activa-
ted, the following data is transferred:
R
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Confirmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
R
Current mileage and maintenance data
If a call is made after automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
R
Current mileage and maintenance data
R
Current vehicle location
If Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz customer center:
R
Current vehicle location
MBUX multimedia system 387