Mercedes-Benz EQA 2022, Owner'S Manual

Page: 348 / 541

vehicle systems. If the Telediagnostics service is
activated, relevant data is automatically transmit-
ted to the manufacturer. If fault conditions are
detected by the vehicle system self-diagnosis, the
system transmits recommendations for action to
the Mercedes-Benz customer centre depending
on the fault detected. The customer centre trans-
mits the data to the service partner that you have
entered on the Mercedes me website at: http://
www.mercedes.me.
For selected faults, the notification that a mal-
function has been detected may appear in the
multimedia system with a request to contact the
Mercedes-Benz Customer Centre. From this mes-
sage, a call can be made directly to the customer
centre for assistance.
%
The transmission of a notification to the multi-
media system depends on the country, vehi-
cle model and equipment and requires a fast
data connection, over which the service pro-
vider has no influence.
%
Reliable fault detection is subject to technical
limitations. Therefore, only a limited selection
of faults can be detected and recommenda-
tions for action transmitted to the customer
centre and the service partners. Mercedes-
Benz AG is continuously working on the
expansion of this service. The fault detection
depends on the country, vehicle model and
equipment.
Data transferred when using Telediagnostics
When the service is activated, relevant data is
automatically transferred to determine the next
required scope of maintenance as well as fault
detection and fault rectification.
Details on data transfer can be found in the data
protection information for the Mercedes me con-
nect services. These can be found at: http://
www.mercedes.me under "My Mercedes me
account", "Terms of use".
%
The scope of the data transmitted depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Engine compartment
Active bonnet (pedestrian protection)
Operation of the active bonnet (pedestrian protec-
tion)
In certain accident situations, the actuation of the
active bonnet reduces the risk of injury to pedes-
trians. The rear area of the bonnet is raised by
approximately 70 mm.
For the drive to the workshop, reset the actuated
active bonnet yourself (
/
page 345).
After the active bonnet has been actuated, pedes-
trian protection may be limited.
Have the full functionality of the active bonnet
restored in a qualified specialist workshop.
Resetting the active bonnet
&
WARNING Risk of burns from hot compo-
nent parts in the engine compartment
Certain component parts in the engine com-
partment can be very hot, e.g. the engine, the
cooler and parts of the exhaust system.
Maintenance and care 345