Mercedes-Benz EQA 2022, Owner'S Manual

Page: 325 / 541

Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling the Mercedes-Benz Customer Centre after
automatic accident or breakdown detection
Requirements:
R
The vehicle has detected an accident or break-
down situation.
R
The vehicle is stationary.
R
The hazard warning lights are switched on.
%
This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
Requirements for collision detection in the con-
text of accident management:
R
The vehicle is equipped with an anti-theft
alarm system (ATA) (code 551).
R
The vehicle is equipped with the interior pro-
tection (code 882).
R
The vehicle is equipped with the Anti-Theft
Protection Package (code P54).
R
The collision detection service with theft notifi-
cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away pro-
tection is primed on a locked vehicle, you will
receive a notification in the multimedia system
when you switch the vehicle on.
Find out at a Mercedes-Benz service centre if this
functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
%
The availability of collision detection depends
on the vehicle.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre.
#
Select Call .
R
After your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(
/
page 325).
R
The Mercedes-Benz Customer Centre
takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls
(
/
page 332).
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
322 MBUX multimedia system