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15. Repair and Warranty
The instrument contains static sensitive devices, and care must be taken in handling the printed circuit board. If
an instrument’s protection has been impaired it should not be used, but send for repair by suitably trained and
qualified personnel.
The protection is likely to be impaired if for example; it shows visible damage; fails to perform the intended
measurements; has been subjected to prolonged storage under unfavourable conditions, or has been subjected
to severe transport stresses.
NEW INSTRUMENTS ARE GUARANTEED FOR 3 YEARS FROM THE
DATE OF PURCHASE BY THE USER.
NOTE:
Any unauthorized prior repair or adjustment will automatically invalidate the Warranty.
CALIBRATION, REPAIR AND SPARE PARTS
For service requirements for Megger instruments
contact
:
Megger Limited
or
Megger
Archcliffe Road
Valley Forge Corporate Centre
Dover
2621 Van Buren Avenue
Kent CT17 9EN
Norristown PA 19403
England
U.S.A.
Tel: +44 (0) 1304 502 243
Tel: +1 610 676 8579
Fax: +44 (0) 1304 207342
Fax: +1 610 676 8625
Megger operate fully traceable calibration and repair facilities, ensuring your instrument continues to provide the
high standard of performance and workmanship you expect. These facilities are complemented by a worldwide
network of approved repair and calibration companies which offer excellent in-service care for your Megger
products.
Returning your product to Megger - UK and USA service centres
1. When an instrument requires recalibration, or in the event of a repair being necessary, a Returns
Authorisation (RA) number must first be obtained from one of the addresses shown. You will be asked to
provide the following information to enable the Service Department to prepare in advance for receipt of
your instrument, and to provide the best possible service to you.
Model, e.g. LTW300
Serial number, (e.g. 61110357050305/1234)
Reason for return, (e.g. calibration required, or repair)
Details of the fault (if the instrument is to be repaired)
2. Make a note of the RA number. A returns label can be emailed or faxed to you if you wish.
3. Pack the instrument carefully with plenty of padding, but no pressure on window or glass.
4. Ensure the returns label is attached, or that the RA number is clearly marked on the outside of the package
and on any correspondence, before sending the instrument, carriage paid, to Megger.
5. You may track the progress of your return on line by accessing the Service/Support facilities at
www.megger.com
Approved Service Centres
A list of Approved Service Centres may be obtained from the UK address shown. If outside UK/USA please
consult your distributor for the most convenient Service Organisation.
