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14. Troubleshooting
Malfunctions can sometimes have quite trivial causes, but they may also be the result of defective
components. We have included a brief troubleshooting guide below which may help to solve any
problems. If these measures don’t solve the problem, we’ll be more than pleased to help you fur-
ther. Just call us!
Fault
Actions
There is no picture
and no sound.
• Check if the power cable is inserted in the socket properly.
• Check if the signal reception is set to
TV
.
• Check whether the mains switch on the bottom of the device is turned
on.
• Connect the device to another power outlet.
There is no AV pic-
ture.
• Check to ensure that the contrast and brightness settings are correct.
• Check to ensure that all external devices have been connected properly.
• Check to ensure that you have selected the correct AV source.
• A signal source that you wish to select with
or
(
SOURCE
), must be
activated in the
SOURCES > SOURCE SETTINGS
menu.
• Start playback on the connected device, if necessary.
There is no sound.
• Ensure that the volume has not been set to the minimum level.
• Ensure the mute setting is not active. Press the
button on the remote
control.
• Check whether audio playback via the TV speakers has been disabled un-
der the
SOUND
menu.
There is no pic-
ture and no sound.
I can hear noise,
though.
• The reception might be poor. Check if the antenna is connected properly.
The picture is not
clear.
• The reception might be poor.
• Check if the antenna is connected properly.
The picture is too
bright or too dark.
• Check the contrast and brightness settings.
The picture is not
sharp.
• The reception might be poor.
• Check if the antenna is connected properly.
• Check the sharpness and noise reduction settings in the
PICTURE
menu.
There is a double/
triple picture.
• Check if the antenna is aligned properly.
• Waves might be reflected off buildings or hills.
The picture is pix-
elated.
• There might be interference from cars, trains, power lines, neon lights,
etc.
• There might be interference between the antenna and power cables. Po-
sition the cables further apart.
There are stripes
on the screen or
the colours are
faded.
• Is there interference from another device?
• Transmission antennae on radio stations, ham radios and portable
phones can also cause interference.
• Operate the device as far away as possible from the device that might be
causing the interference.
The multifunc-
tion switch on the
device does not
work
• The child lock might be on.
