Measurement Specialties
KPSI
®
Digital Series User’s Manual
Page 31
www.Meas-Spec.com
W a r r a n t y a n d P r o d u c t R e t u r n P r o c e d u r e s
warranty
Any transducer that is less than 2 years old (see DOM) which does not meet the product’s
specifications and exhibits
no physical damage to the housing, sensor, or cable (cuts)
, will
be replaced under warranty.
Units 2-3 years old:
Units that fall within this age group and exhibit no obvious physical
damage to the housing, sensor, or cable (cuts), are replaced at a discounted list price.
Units greater than 3 years old:
Units that fall within this age group are not repaired or replaced
under warranty.
merchandise return procedures
Contact the
KPSI Applications Engineer (ext. 4398)
if your transducer is not operating
properly. The engineer will work with you to troubleshoot the problem and, if necessary,
forward you to the Customer Service to obtain a
Returned Merchandise Authorization
(RMA).
The staff is available for troubleshooting at
(757) 766-1500
or toll free at
1-800-328-3665
during
normal working hours, Eastern time.
Be prepared to supply the following information when requesting the RMA:
Transducer part number
Serial number
Complete description of problems/symptoms
Bill To
and
Ship To
address
Purchase order number (not required for warranty repairs)
Customer contact and telephone number
The above information, including the RMA number, must be on the customer’s shipping
documents that accompany the equipment to be repaired. We also request that the outside of
the shipping container be labeled with the RMA number to assist in tracking the repairs. All
equipment should be sent to the following address:
ATTN: KPSI TRANSDUCER REPAIR DEPARTMENT (7-digit RMA number)
Measurement
Specialties
1000 Lucas Way
Hampton, VA 23666
