MDG theONE 1.30, User Manual

Page: 36 / 45

theONE
TM
Atmospheric Generator
theONE
TM
User Guide, Rev: A/f 36 / 45
T
ROUBLESHOOTING
Contact MDG, if symptoms are not listed, or if the provided solutions fail to resolve the issue.
Table 2: Symptoms and Solutions
Symptoms Probable Causes and Suggested Actions
The generator does not switch On

Verify that AC power cord is properly connected on
both ends.

Check the fuse or the breakers of your VAC entry.
The wattage of the generator is 1480 W.

Verify the AC voltage on the power cord. 100~250
VAC.
The generator does not produce fog 
Verify that the Unit is ON («
CONTROL

UNIT

ON
»)

Verify that the UNIT is READY («
STATUS  STATE
=
READY
»)
The generator needs approximately eight (8) minutes
to be ready.

Verify that the Unit is not in a FAIL state
(«
STATUS

STATE = FAIL
»)
If Yes, check the symptoms below

Verify the communication mode
(«
INTERFACE

COMM
.
»)
You cannot control the generator locally if you are in
DMX mode, and vice-versa.

If you are in DMX mode:
- Verify the cable
- verify the DMX Start address and the channels

If you are in Network mode:
-
Verify the cable
- Verify the Node status
- Verify the RDM ID number
-
Verify the Universe parameters and the DMX Start
Address
… ∕…