Warranty Policy (page 1 of 3)
WARRANTY POLICY
WARRANTY REGISTRATION
All machines must be registered, by the selling dealer with McConnel Ltd, before delivery to the end user.
On receipt of the goods it is the buyer’s responsibility to check that the Verification of Warranty
Registration in the Operator’s Manual has been completed by the selling dealer.
1.
LIMITED WARRANTIES
1.01.
All mounted machines supplied by McConnel Ltd are warranted to be free from defects in material
and workmanship from the date of sale to the original purchaser for a period of 12 months, unless a
different period is specified.
All Self Propelled Machines supplied by McConnel Ltd are warranted to be free from defects in
material and workmanship from the date of sale to the original purchaser for a period of 12 months
or 1500 hours. Engine warranty will be specific to the Manufacturer of that unit.
1.02.
All spare parts supplied by McConnel Ltd and purchased by the end user are warranted to be free from
defects in material and workmanship from the date of sale to the original purchaser for a period of 6
months. All parts warranty claims must be supported by a copy of the failed part invoice to the end
user. We cannot consider claims for which sales invoices are not available.
1.03.
The warranty offered by McConnel Ltd is limited to the making good by repair or replacement for the
purchaser any part or parts found, upon examination at its factory, to be defective under normal use
and service due to defects in material or workmanship. Returned parts must be complete and
unexamined. Pack the component(s) carefully so that any transit damage is avoided. All ports on
hydraulic items should be drained of oil and securely plugged to prevent seepage and foreign body
ingress. Certain other components, electrical items for example, may require particular care when
packing to avoid damage in transit.
1.04.
This warranty does not extend to any product from which McConnel Ltd’s serial number plate has
been removed or altered.
1.05.
The warranty policy is valid for machines registered in line with the terms and conditions detailed and
on the basis that the machines do not extend a period of 24 months or greater since their original
purchase date, that is the original invoice date from McConnel Limited.
Machines that are held in stock for more than 24 months cannot be registered for warranty.
1.06.
This warranty does not apply to any part of the goods, which has been subjected to improper or
abnormal use, negligence, alteration, modification, fitment of non-genuine parts, accident damage,
or damage resulting from contact with overhead power lines, damage caused by foreign objects (e.g.
stones, iron, material other than vegetation), failure due to lack of maintenance, use of incorrect oil or
lubricants, contamination of the oil, or which has served its normal life. This warranty does not apply
to any expendable items such as blades, belts, clutch linings, filter elements, flails, flap kits, skids, soil
engaging parts, shields, guards, wear pads, pneumatic tyres or tracks.
1.07.
Temporary repairs and consequential loss - i.e. oil, downtime and associated parts are specifically
excluded from the warranty.
1.08.
Warranty on hoses is limited to 12 months and does not include hoses which have suffered external
damage. Only complete hoses may be returned under warranty, any which have been cut or repaired
will be rejected.
1.09.
Machines must be repaired immediately a problem arises. Continued use of the machine after a
problem has occurred can result in further component failures, for which McConnel Ltd cannot be held
liable, and may have safety implications.
1.10.
If in exceptional circumstances a non McConnel Ltd part is used to effect a repair, warranty
reimbursement will be at no more than McConnel Ltd’s standard dealer cost for the genuine part.