Warranty*
In order to enable the MAXXUS® support team to help you quickly in case of service, we need some data from your
fitness equipment or from you. To be able to assign the exact spare parts to your fitness equipment, we need the
product name, date of purchase and serial number.
If necessary, please fill out the repair order/damage report form of this user manual completely and send it to us by mail
or fax.
Fields of application & warranty periods
MAXXUS® fitness equipment is suitable for different applications depending on the model.
The application area of this equipment is exclusively the home area.
home area:
Exclusive private use
Warranty period: 2 years
Semi-professional area:
Use under supervision in hotels, physiotherapy practices, etc.
The use in a fitness studio or similar facility is excluded!
Warranty period: 1 year
Professional area:
Use in a gym or similar facility under the supervision of qualified personnel.
Warranty period: 1 year
If your training device is used in an area not intended for the training device, a warranty or guarantee claim may expire!
Proof of purchase and serial number
In order to maintain your entitlement to services within the warranty, we require proof of purchase from you in all cases.
Therefore, please always keep your proof of purchase or invoice and send us a copy in case of warranty as an
attachment to your repair order/damage report without being asked. This will ensure that your service case is processed
quickly.
To enable us to clearly identify your model version, we require the product name, serial number and date of purchase
for service purposes.
Warranty conditions
The warranty period for your training device starts from the date of purchase and applies exclusively to products
purchased directly from MAXXUS Group GmbH & Co. KG or a direct and authorised distribution partner of MAXXUS
Group GmbH & Co. KG or a direct and authorised sales partner of MAXXUS Group GmbH & Co.
The warranty covers defects resulting from manufacturing or material defects. It only applies to devices purchased in
Germany. It does not apply to damage and defects caused by culpably improper use, negligent or wilful destruction, lack
of or omitted maintenance and/or cleaning measures, force majeure, operational and thus normal wear and tear,
damage caused by the penetration of liquids, repair or modification of spare parts of foreign origin. The warranty also
does not apply to faulty installation or damage caused by incorrect installation. Certain components are subject to wear
and tear due to use or normal wear and tear. These components include, for example:
- Ball bearing - Bearing bushes - Bearing - Drive belt
- Switches and buttons - Running belts - Running plates - Running rollers
Signs of wear and tear on these wearing parts are not covered by the warranty.
Should the training device be collected from you due to a repair, the disassembly and provision, as well as the receipt
and reassembly of the device is necessary. In principle, these services are not covered by the warranty. In the case of
individual parts, the defective parts must be sent to our service address well packed and sent by prior arrangement.
Services outside the warranty & spare parts ordering
The MAXXUS® service team is of course also available for problem solving if cases of a defect occur after the end of
the warranty period, or cases that are not covered by the warranty. In such cases, please contact us directly by e-mail:
Please send orders for spare and/or wear parts, stating the product name, spare part designations, spare part numbers
and the required order quantities to
Please note that additionally required fastening material such as screws, washers, etc. must be ordered separately.
are not included in the scope of delivery of the individual spare parts and must be ordered separately.
Stand: 01/2009
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