MaxVision terapac User Operation And Maintenance Download Page 2

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TeraPac User Operation and Maintenance Guide 

 

 

Warranties and Liabilities 

MaxVision Corporation warrants that the Product, in the course of its normal use, will conform to MaxVision's 
specifications and be free from defects in material and workmanship for a period of twelve (12) months from the date of 
the original sale.  Such warranty commences on the purchase date appearing on the invoice.  The original end user is 
entitled to customer support through telecommunication during normal MaxVision business hours and email support to be 
responded to as support staff are available.  Such support shall be limited to hardware operations and the software 
required operating such hardware. Upon written request and subject to the availability of MaxVision personnel, additional 
support may be provided by MaxVision in its sole discretion on a time and materials basis. 

Limited Warranty for Software

. MaxVision warrants to the original end user only that the Software as delivered at the 

time of purchase will perform in MaxVision hardware, and that the original diskettes or compact disks are free from 
defects in material and workmanship under normal use, for a period of thirty (30) days from the date of original sale, 
provided the Software is used with a MaxVision unit.  MaxVision makes no warranty that the Software will work in 
combination with any hardware or software products provided by third parties, that the operation of the Software will be 
uninterrupted or error-free, or that all defects in the Software will be corrected. This limited warranty is void if failure of the 
Software has resulted from accident, abuse, or misapplication. MaxVision's entire liability, and your sole and exclusive 
remedy shall be, at MaxVision's option, either to (a) correct or help you work around or avoid a reproducible Error or (b) 
replace defective diskettes or compact disks. Any replacement Software will be warranted for the remainder of the original 
Limited Software Warranty Period.  

Limited Warranty for the Product

. MaxVision warrants to the original end user only that all Products sold by MaxVision 

will be free from defects in material and workmanship and conform substantially to the applicable standards set forth in 
the Documentation, under normal use, for a period of 365 days from the date of original sale. This limited warranty is void 
if failure of the Product has resulted from accident, abuse, or misapplication. If MaxVision confirms a Product is defective 
after you have obtained a Return Materials Allowance Number for such Product and, at your expense, have returned the 
Product to MaxVision for inspection, MaxVision will, at its election, repair or replace such Product at no charge to you.  

Replacement Product may be either new or remanufactured. In the event that the Product returned is not defective, you 
will be responsible for freight costs for return shipment to you. The foregoing warranty shall not apply to Product that has 
been (a) damaged by accident, Acts of God, shipment, improper installation, abnormal physical or electrical stress, 
misuse or misapplication, as determined by MaxVision in its sole reasonable discretion, or (b) modified without 
MaxVision's express written acceptance of such modification for warranty purposes. MaxVision reserves the right to 
charge additional fees for repairs or replacements performed outside the Warranty Period. Any replaced or repaired 
components, subassemblies or units as well as spare parts are warranted for thirty (30) days or the remainder of the 
original warranty period, whichever is longer. MaxVision shall not be responsible for any software, firmware, information or 
memory data of yours contained in, stored on, or integrated with any Products returned to MaxVision pursuant to any 
warranty under this Agreement.  

Disclaimer of Warranties

. EXCEPT AS SPECIFICALLY PROVIDED ABOVE, NEITHER MAXVISION NOR ITS 

LICENSORS OR SUPPLIERS PROVIDES ANY WARRANTY OF ANY KIND FOR THE SOFTWARE OR THE 
PRODUCT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO 
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF 
THIRD PARTY RIGHTS. EXCEPT AS SET FORTH IN THIS AGREEMENT, THE ENTIRE RISK AS TO THE QUALITY 
AND PERFORMANCE OF THE SOFTWARE AND THE PRODUCT IS WITH YOU. If a disclaimer of implied warranties is 
not permitted by law, the duration of any such implied warranty is limited to ninety (90) days from the date of purchase by 
the original end user. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an 
implied warranty may last, so such limitations or exclusions may not apply to you. This limited warranty gives you specific 
legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.  

Liability Exclusions and Limitations

. IN NO EVENT SHALL MAXVISION OR ITS LICENSORS OR SUPPLIERS BE 

LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND 
(INCLUDING LOST PROFITS, LOSS OF USE OR INTERRUPTION OF BUSINESS), OR FOR LEGAL FEES, ARISING 
OUT OF THE USE OF THE SOFTWARE OR THE PRODUCT, REGARDLESS OF THE FORM OF ACTION, WHETHER 
IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF 
MAXVISION OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH 
DAMAGES. IN NO EVENT WILL COMPANY'S AGGREGATE LIABILITY HEREUNDER EXCEED THE PURCHASE 
PRICE PAID BY YOU. This limitation shall apply notwithstanding any failure or inability to provide the limited remedies set 
forth above. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the 
above limitation(s) or exclusion(s) may not apply to you.  

Summary of Contents for terapac

Page 1: ...TeraPac User Operation and Maintenance Guide MaxVision Corporation 495 Production Avenue Madison AL 35758 USA Part Number 209 0029 0...

Page 2: ...ctured In the event that the Product returned is not defective you will be responsible for freight costs for return shipment to you The foregoing warranty shall not apply to Product that has been a da...

Page 3: ...its subject matter It may be modified only by a writing executed by an authorized representative of MaxVision No MaxVision reseller or sales representative is authorized to make any modifications exte...

Page 4: ...ements 6 Setting Up Your TeraPac 6 Chapter 3 Powering up a New MaxPac TeraPac Combo 9 Before You Start 10 Powering up Your MaxPac TeraPac Combo 10 Chapter 4 Adding a New TeraPac to an Existing MaxPac...

Page 5: ...TeraPac User Operation and Maintenance Guide 1 Chapter 1 Introduction and Very Important Must Read Information...

Page 6: ...te important information The exclamation icon is used to annotate cautionary information Fonts Italics font is used for emphasis book titles commands and path and file names Bold may be used to emphas...

Page 7: ...TeraPac User Operation and Maintenance Guide 3 Chapter 2 Unpacking your TeraPac and Connecting it to a MaxPac...

Page 8: ...al damage to the box make note of the damage on the delivery form and contact MaxVision support see Appendix A for more details Unpacking the TeraPac TeraPac units are always shipped inside an associa...

Page 9: ...toward the back of the case as shown in Figure 2 2 Figure 2 2 Use the release catch to operate the handle on the Pelican case 5 Place the Pelican case flat on its back on the floor and open it Figure...

Page 10: ...nits Ensure that the supplied power is sufficient stable and without spikes or surges for operation of your TeraPac and other required equipment Setting Up Your TeraPac Note The following discussions...

Page 11: ...over away to reveal the TeraPac s data control cable and power cable Figure 2 8 Figure 2 7 Figure 2 8 3 Now pull the right hand thumbscrew out from the main case and slide the protective panel out of...

Page 12: ...data control cable into the TeraPac Figure 2 12 Note Make sure that you tighten the jack screws so as to hold the connector firmly in place Figure 2 11 Figure 2 12 7 Connect the TeraPac s main power...

Page 13: ...TeraPac User Operation and Maintenance Guide 9 Chapter 3 Powering up a New MaxPac TeraPac Combo...

Page 14: ...of the MegaRAID card is controlling an internal SCSI disk the main system disk on one of its channels and the external TeraPac RAID array on its other channel 1 Power up the MaxPac as discussed in th...

Page 15: ...ed that you copy a few large files and folders from the main system drive to the TeraPac array to ensure that everything is working as expected don t forget to delete these files from the TeraPac when...

Page 16: ...12 TeraPac User Operation and Maintenance Guide THIS PAGE LEFT INTENTIONALLY BLANK...

Page 17: ...TeraPac User Operation and Maintenance Guide 13 Chapter 4 Adding a New TeraPac to an Existing MaxPac...

Page 18: ...egaRAID SCSI control card in which case the other channel is free to be used to control the external TeraPac RAID array The discussions and images in the rest of this chapter assume that your system i...

Page 19: ...art the power up sequence again be prepared to press the Ctrl M keys that is press the Ctrl key and the M key at the same time as discussed in the following notes 5 Observe the BIOS reporting that it...

Page 20: ...ng placed in the MegaRAID configuration utility 7 Use the Up Down arrow keys to highlight the Configure item in the main menu Figure 4 3 Figure 4 3 8 Press the Enter key to select this option 9 Use th...

Page 21: ...starting at 8 The minimum number of disks in a TeraPac are three because this is the smallest number that can support RAID 5 in which case these would be numbered 8 9 and 10 The maximum number of dri...

Page 22: ...in Figure 4 7 you will of course have to repeat this process more times if you have more disks in your TeraPac Figure 4 7 16 Once all of the drives are shown as being Online and blinking press the En...

Page 23: ...three because this is the smallest number that can support RAID 5 in which case these would be numbered 8 9 and 10 The maximum number of drives is eight which will be numbered from 8 to 15 17 Press th...

Page 24: ...el proceed to step 21 Alternatively if you wish to change this RAID level use the Up Down arrow keys to highlight the RAID item as shown in Figure 4 10 Next press the Enter key to access the RAID Leve...

Page 25: ...serve the Save Configuration sub dialog that appears Use the Up Down arrow keys to highlight the required Yes item Figure 4 13 Figure 4 13 23 Press the Enter key to confirm this selection which will r...

Page 26: ...u to the View Add Configuration dialog Figure 4 15 Figure 4 15 25 As we now wish to verify our configuration press the Enter key to select this option Observe the system scanning the disks as reported...

Page 27: ...rive 1 is the system disk with a RAID level of 0 while logical drive 2 is our TeraPac array with a RAID level of 5 make a note of the corresponding values on your system for future reference 28 Now we...

Page 28: ...e 4 19 30 Use the numeric keypad to specify the number of the logical drive from whence you wish the system to boot logical drive 1 which equates to the main system drive in the case of this example c...

Page 29: ...nd side of the ensuing dialog is the Logical Drives sub dialog Use the Up Down arrow keys to highlight the TeraPac array logical drive 2 in this example configuration as shown in Figure 4 21 Figure 4...

Page 30: ...nitialization which will first cause the Initialize Yes No sub dialog to appear Use the Up Down keys to select the Yes option as shown in Figure 4 23 Figure 4 23 36 Press the Enter key to confirm your...

Page 31: ...nted with the Exit dialog and then use the Up Down arrow keys to select the Yes option Figure 4 25 Figure 4 25 39 Press the Enter key to confirm this selection 40 When you are presented with a message...

Page 32: ...the Disk Management item As we have a newly initialized array the Initialize and Convert Disk Wizard should automatically appear If you draw this dialog out of the way for a moment you should see two...

Page 33: ...er associated with the TeraPac is selected this is drive 1 in our example configuration as we discovered in Figure 27 Figure 4 29 46 Click the Next button which will result in a dialog prompting you t...

Page 34: ...48 Click the Finish button to complete the process If you now turn your attention back to the Computer Management window you will see that Disk 1 or the equivalent on your system is now shown as bein...

Page 35: ...e is shown with diagonal lines Click your mouse in the corresponding area associated with Disk 1 to see that become shaded selected Figure 4 33 Figure 4 33 50 Now right click in this shaded area and s...

Page 36: ...tion and Maintenance Guide Figure 4 34 51 Click the Next button which will result in a dialog prompting you to select the type of volume you wish to create Figure 4 35 Ensure that the Simple option is...

Page 37: ...Click the Next button which will result in a dialog prompting you to assign a drive letter Figure 4 37 It is recommended that you accept whatever default the system recommends E in this case but you...

Page 38: ...ac or some other appropriate name It is also recommended that you check the Quick Format box unless you are operating under security requirements that oblige you to perform a full format Figure 4 38 5...

Page 39: ...Figure 4 39 56 Click the Finish button to complete the formatting operation In the Computer Management window you will now observe that Disk 1 has now been allocated the E drive letter and its status...

Page 40: ...ded that you copy a few large files and folders from the main system drive to the TeraPac array to ensure that everything is working as expected don t forget to delete these files from the TeraPac whe...

Page 41: ...TeraPac User Operation and Maintenance Guide 37 Chapter 5 Recovering From Powering Up a MaxPac Without Its TeraPac...

Page 42: ...e the recovery process we first have to cause the problem situation to occur 1 Ensure that the system is powered down disconnect the TeraPac s data control cable from the MaxPac and then power up the...

Page 43: ...ussed below Early in the boot up sequence the MegaRAID controller will report that it s found two logical drives but that one has failed Figure 5 3 Figure 5 3 5 Press the Ctrl M key combination when y...

Page 44: ...e Up Down keys to highlight the Physical Drive item in the ensuing menu Figure 5 5 Figure 5 5 8 Press the Enter key to select this item Observe the system scanning the drives as reported in the status...

Page 45: ...data they contain 10 Use the Up Down arrow keys to highlight one of the failed drives its usual to start with Drive 8 and work our way up 11 Press the Enter key to select the highlighted drive then u...

Page 46: ...to select the Yes option as shown above then press the Enter key to confirm this selection This drive is now reported as being Online Figure 5 9 Figure 5 9 14 Repeat steps 10 through 13 fir the remai...

Page 47: ...1 Figure 5 11 16 Press the Enter key to confirm this selection 17 When you are presented with a message that the configuration has changed and you need to press the Ctrl Alt Delete keys to reboot pres...

Page 48: ...de 19 Click the symbol next to the Storage item if this item is in its collapsed state in the left hand navigation pane and then select the Disk Management item This time the system does find the Tera...

Page 49: ...TeraPac User Operation and Maintenance Guide 45 Chapter 6 Detecting Isolating and Replacing a Failed TeraPac Disk...

Page 50: ...gure 6 1 Figure 6 1 2 At this point unless you ve previously disabled it a very annoying warning beeper will be trying to alert you to the fact that there is a problem However even though a drive has...

Page 51: ...to select this item and then use the Up Down arrow keys to highlight the Alarm Control item in the ensuing menu Figure 6 4 Figure 6 4 5 Press the Enter key to select this item and then use the Up Dow...

Page 52: ...nd then use the Up Down arrow keys to highlight the Yes item in the ensuing menu Figure 6 6 Figure 6 6 7 Press the Enter key to confirm this selection 8 Press the Esc key repeatedly until you regress...

Page 53: ...d Configuration item in the ensuing menu Figure 6 8 Figure 6 8 10 Press the Enter key to select this item and observe the system scanning the disks and reporting its progress in the status bar at the...

Page 54: ...trol Alt Delete to reboot the system 13 Once the system has powered up into Windows right click on the My Computer icon on your desktop and then select left click the Manage item from the ensuing pop...

Page 55: ...ystem disconnect the TeraPac lie it face down on the table and remove the four screws holding the back cover Figure 6 12 16 Lift the cover away to reveal a brass colored retaining and protection plate...

Page 56: ...isk 10 has failed so turn the TeraPac around to expose the front size and remove the three screws attaching disk 10 to the chassis Figure 6 17 8 9 10 11 12 15 14 13 Figure 6 16 Figure 6 17 21 Gently e...

Page 57: ...pin pairs associated with binary weights 2 and 8 combined these equal 10 which is the number of the failed drive The point is that the replacement drive must be keyed to match the number of the failed...

Page 58: ...ility Use the Up Down keys to highlight the Rebuild item in the main menu Figure 6 22 Figure 6 22 28 The Rebuild option will bring this drive into the RAID array and reload it with its share of the RA...

Page 59: ...flashing to indicate that it has indeed been selected 30 Press the F10 key to initiate the rebuild process and use the Up Down keys to highlight the Yes option in the ensuing menu Figure 6 24 Figure...

Page 60: ...he Esc key repeatedly until you are presented with the Exit dialog and then use the Up Down arrow keys to select the Yes option Figure 6 26 Figure 6 26 33 Press Enter to confirm this selection and the...

Page 61: ...r is required to ship the product referencing the RMA number on the outside of the original or equivalent packaging with a copy of MaxVision s invoice enclosed The return shipment must be sent insured...

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