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59
Normal response 5-20 minutes upon receipt.
If EMERGENCY
state so, faster response, usually within 5-10 minutes upon receipt of
notification.
3-1A Trouble loading programs in operator “Command” window
The programs fail to show at the top of the operator control panel after you initiated the
“Command Program”, and the message states “Timed Out” at bottom center.
This usually indicates that the request from the motion computer “Command” to the
onboard computer “Dispatch Program” was not able to complete the initiation cycle. Something
interfered with the request and it did not complete within the pre-determined time limit set in
registry settings. To determine where the fault is follow these steps:
1.
Open the VNC program and try to see if you can connect with the on-board computer.
2.
YES, you were able to connect to on-board desktop, continue step #4.
3.
NO, you have to check the network problem. Go to para.
3-1C.
When done then come
back and start at step #1 again.
4.
While on the on-board desktop, look at lower right on task bar to see if a red “D” icon is
visible there. This indicates that the dispatch program is running on the on-board
computer.
5.
Just to verify its operation, r-click on the icon, select “close or exit”, this shuts down the
program. Allow program to exit memory.
6.
R-click on the red “D” icon on desktop, select “Open” and allow the program to open
fully, the red “D” will again go to the lower right on task bar.
7.
Close the VNC program
8.
Close the “Command Program” on the motion computer
9.
Wait and allow program to clear memory.
10.
Re-open the command program, r-click on red “C” on desktop and select “Open”, again
allow program to initiate.
11.
Do the top row programs now become available?
12.
YES, then the issue was a temporary fault with on-board dispatch program. Done,
resume normal operations.
13.
NO, you should shut down the entire machine, computers and all, and start again just like
a morning startup.
14.
Does everything come up normal?
15.
YES, you are done, resume normal operation.
16.
NO, there is a software or settings issue with either the command or dispatch setup. Go
to para.
3-1D and 3-1E.
Here you check settings that are unique to communications
between the two programs.
3-1 B Unit has no movement when commanded to do so in flight programs.
1.
Before troubleshooting, get all information from operator.
2.
Close all programs to desktop and open each as you would for daily opening. This way
all programs are re-set to default start condition on all computers.
3.
Open motion and operator programs normally.
4.
Open the flight program normally as listed in section 2 of the operations.
5.
Select an aircraft from the list and let it load fully.
6.
Does aircraft load OK and does it show on the TV screen?
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