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Matrix EON510/VP510 User Guide

Call Chaining

You can use Call Chaining when you want transferred calls to be returned back to you, after the conversation
between the caller and the extension/external number to which it is transferred ends.

•

During an ongoing call, press the DSS Key assigned to Call Chaining.

or

•

Press

Transfer

Key and dial 1050.

•

The call is chained.

•

Complete the Transfer to the desired party. For instructions, see

“Call Transfer”

.

•

The chained call will return back to you as soon as their conversation ends.

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Summary of Contents for EON510

Page 1: ...EON510 SPARSH VP510 User Guide...

Page 2: ...EON510 Premium Digital Key Phone SPARSH VP510 Premium IP Phone User Guide...

Page 3: ...hile every precaution has been taken in the preparation of this system manual Matrix Comsec assumes no responsibility for errors or omissions Neither is any liability assumed for damages resulting fro...

Page 4: ...and Configuring EON510 27 Connecting the Phone 27 Connecting and Configuring SPARSH VP510 31 Connecting the Phone 31 Phone Home Screen 45 Customizing Your Phone 47 Change User Password 47 Speech Cont...

Page 5: ...sation Recording 84 DSS Call Pick Up 85 Emergency Call 86 Forced Answer 87 Forced Disconnection 88 Flashing on Trunks 89 Headset 90 Interrupt Request 91 Last Number Redial 92 Last Caller Recall 93 Mes...

Page 6: ...6 Alarm 147 Call Block 148 Call Budget 149 Call Privilege 150 Check In 152 Change Check In Profile 153 Check Out 154 Database Synchronization Request 155 Do Not Disturb 156 Greeting Message 157 Guest...

Page 7: ...iv Table of Contents Index 187...

Page 8: ...that appear on the LCD of the phone Handling calls and operating features of ETERNITY using the phone How to read the User Guide This document is organized in such a way that you will find all the in...

Page 9: ...rix supplied with the ETERNITY The term Digital Key Phone refers to all models of EON Extended IP Phone refers to SPARSH VP510 or other proprietary IP Phones of Matrix that can be connected to ETERNIT...

Page 10: ...ngineer access mode to program the system features functions CO trunks Two wire trunks that is analog trunk lines from the POTS network Additional Information If you encounter any technical problems o...

Page 11: ...s The State of the art Deskphone is best suited to deployment for Reception Supervisors Managers Executives Call Center Agents and Office professionals These phones offer flexibility to streamline com...

Page 12: ...Front View 1 LCD Screen 2 Ringer LED 3 DSS Direct Station Selection Keys 4 Fixed Function Keys 5 Navigation Keys 6 Volume Increase Key 7 Speaker Key 8 Volume Decrease Key 9 Dial Pad Key Pad Keys 10 C...

Page 13: ...the Menu sub menu Down Key To scroll downwards while navigating the Menu sub menu Forward Key To move forward when dialing a number or scroll to view the Context Sensitive Key options Back Key To mov...

Page 14: ...have made To re assign features on the DSS keys as per your requirement contact the System Administrator For detailed instructions please refer to DSS Key Programming in the ETERNITY System Manual DSS...

Page 15: ...r Key LED The Speaker Key on the phone is equipped with a single color LED which glows Blue when pressed for the speaker mode and is turned off when you exit the speaker mode Volume Keys plus This is...

Page 16: ...th a Station internal call When you have put a Station on hold internal call When any Station is calling internal call Red The key assigned to the Station that is now busy with another Station Trunk T...

Page 17: ...ion Scroll by pressing the Up Down Navigation Key to reach the desired sub menu option Press the Select OK Key to select the desired sub menu option To exit menu Press Cancel Key or Go ON Hook Backgro...

Page 18: ...th 32 keys with single and dual tri color LEDs The DSS Console is an add on module for the VP510 functioning as the extension of the phone It provides you quick access to Extensions Trunks Features Fu...

Page 19: ...E802 1x 3 5 mm RJ9 headset port Dual port 10 100 Mbps Ethernet Stand with 2 adjustable angles PoE IEEE 802 af class2 Front View 1 LCD Screen 2 Ringer LED 3 DSS Direct Station Selection Keys 4 Fixed Fu...

Page 20: ...vigating the Menu sub menu or to access Phone Settings and set the Ringtone when phone is in the idle state Down Key To scroll downwards while navigating the Menu sub menu or to access Network Paramet...

Page 21: ...old Redial Transfer Conference Voicemail and DND keys only However it is not possible to re label these feature keys hence it is recommended that you do not change the default features assigned to the...

Page 22: ...f 12 fixed keys for the digits 0 1 9 and the characters Star Hash Lock Plus and Dot The dial pad is used for dialing numbers of stations external parties and for dialing the programming and feature ac...

Page 23: ...ys and otherwise remain inactive for example Raid Interrupt Request Barge In Last Caller Recall Phone Menu You can access the following PBX and phone features from the Menu of the phone LED Color LED...

Page 24: ...p Down Navigation Key to reach the desired sub menu option Press the Select OK Key to select the desired sub menu option To exit menu Press Cancel Key or Go ON Hook Do Not Disturb To set cancel Do Not...

Page 25: ...nder warranty terms and conditions for repair or replacement Protecting the Phone and Yourself Using External Devices When using external devices like the headset cables connectors with the phone alwa...

Page 26: ...the phone where it is most convenient for you to reach it without straining any part of your body Do not cradle the handset between your ear and shoulder use the headset instead Do not expose yoursel...

Page 27: ...s and conditions for repair or replacement Protecting the Phone and Yourself Power Supply Before you connect the phone to its power source please read the installation instructions Use the power suppl...

Page 28: ...for Disruptions in Power Supply and Internet Connectivity You will not be able to make calls during a power outage All current calls will be disconnected and any changes you make in the configuration...

Page 29: ...ver Internet Telephony unsolicited calls and voice mail and Spoofing attacker masquerading as a known or trusted source to trick the receiver into disclosing important and confidential personal inform...

Page 30: ...e Fix the screw grips in the holes you drilled Fix two screws in the holes on the wall ensuring that they are aligned with the Keyhole Slots 1 and 2 of EON510 The screws should protrude from the wall...

Page 31: ...t tab you may use a tool like a minus screw driver to remove it Mount EON510 on the Desk You can attach the Foot Stand in the following ways at an angle of 45 degrees or 55 degrees Decide which of the...

Page 32: ...by Matrix To use a Headset not supplied with the phone plug any standard stereo headset with 3 5mm single connector into the headset audio jack at the bottom of the phone marked with the symbol OR You...

Page 33: ...e ETERNITY the firmware will be loaded 3 After the phone starts successful the extension number day date and time will appear on the LCD of the phone To configure the name and extension number contact...

Page 34: ...ance Fix the screw grips in the holes you drilled Fix two screws in the holes on the wall ensuring that they are aligned with the Keyhole Slots 1 and 2 of SPARSH VP510 The screws should protrude from...

Page 35: ...ab you may use a tool like a minus screw driver to remove it Mount SPARSH VP510 on the Desk You can attach the Foot Stand in the following ways at an angle of 45 degrees or 55 degrees Decide which of...

Page 36: ...he Headset not supplied by Matrix To use a Headset not supplied with the phone plug any standard stereo headset with 3 5mm single connector into the headset audio jack at the bottom of the phone marke...

Page 37: ...onnect the Power Supply Plug in the connector of the Adapter provided with the phone into the power jack DC Jack at the bottom of the phone marked with the symbol Plug in the Power Adapter into a powe...

Page 38: ...pic See Network Settings at the end of this topic 4 The phone applies the settings 5 The phone makes DHCP Discovery and fetches its IP Address and Server Address from the DHCP Server On getting the IP...

Page 39: ...on in the menu you must move the cursor in the desired direction using the Up Down Forward and Back key When the cursor is at the desired position press Enter key to make a selection Accessing Network...

Page 40: ...Star Key If you want to clear a single digit character move the cursor to the right of the digit character you wish to clear Now press the Delete Key The digit to the left of the cursor will be delet...

Page 41: ...ddress and Server Address automatically by the DHCP Server If your DHCP Server does not provide DNS Settings and or Server Settings automatically you must configure them manually If you select Static...

Page 42: ...the IP Address and press OK Key DNS Domain If you select DNS Server as Static enter the DNS Domain Name DNS Domain Name is optional Scroll to DNS Domain Name and press Enter Key Enter the DNS Domain...

Page 43: ...ter the Server Address Scroll to Server Address and press Enter Key Enter the Server Address and press OK Key Similarly enter the Server Port This is the SPARSH Port of ETERNITY The phone sends the re...

Page 44: ...all packets entering the PC Port and leaving the LAN port of the phone Scroll to PC VLAN CoS and press Select Key Select Enabled and press Yes Key The VLAN ID will be tagged on all packets generated b...

Page 45: ...n Using EAP MD5 protocol the PC connected to the LAN port of the IP Phone is first authenticated and then it gets connected to LAN Scroll to 802 1x Authentication and press Enter Key Select Enabled an...

Page 46: ...the phone IP The current IP Address assigned to the phone MASK The current Subnet mask assigned to the phone GW The current Gateway IP Address assigned to the phone DNS The Domain Name Server address...

Page 47: ...Name Description User Information Displays your Name and or Number System Date and Time Displays the System Day Date and Time Time Zone Displays the Time Zone Working Non working Break according to t...

Page 48: ...itive Keys The functions of the Context Sensitive Keys is dependent on the Class of Service CoS assigned to your extensions Please contact your System Administrator to know the features and facilities...

Page 49: ...Lock DISA Walk In Class of Service User Absent Present Hot Desk Voice Mail as well as customize the Phone Settings Speech Controls Press Menu Key Scroll using the Navigation Key to select Phone Setti...

Page 50: ...lect Key DTMF Generation Control Press Menu Key Scroll using the Navigation Key to select Phone Settings Enter User Password Scroll using the Navigation Key to select Speech Controls Press Select Key...

Page 51: ...Ringtones Press Enter Key Scroll using the Navigation Keys to select the type of call for which you wish to set the Ringtone Internal Calls External Calls Priority Calls Alarm Calls Emergency Calls No...

Page 52: ...ff Emergency Reporting call Alarm call Reminder call Ringer Auto Acknowledge Timer Scroll using the Navigation Key to select Ringer Auto Ack Timer Press Select Key Enter the time To disable the timer...

Page 53: ...dset Not Connected or Headset Connected Press Select Key Display Settings Press Menu Key Scroll using the Navigation Key to select Phone Settings Enter User Password Scroll using the Navigation Key to...

Page 54: ...me If you set this timer as 000 the Backlight will always remain on Language Selection Press Menu Key Scroll using the Navigation Key to select Phone Settings Enter User Password Scroll using the Navi...

Page 55: ...s Code values To make an external call using the Global Directory3 Dial the Global Directory Access code default 8 followed by the Global Directory Index number When you dial Global Directory Index Nu...

Page 56: ...ll using the Navigation Key to select the Contact from the matching entries Press Call Key or Select OK Key Making Calls using Logs Key Press Logs Key Scroll using the Navigation Keys to the desired C...

Page 57: ...Guide 55 Making Calls using DSS Key To call an internal number Press the DSS Key assigned to the Extension Department Group Operator To call an external number Press the DSS Key assigned to the Trunk...

Page 58: ...an incoming call Press Silent Key to mute the ring of an incoming call Press Reject Key to reject an incoming call If you have multiple incoming calls scroll up down using the Navigation Keys to sele...

Page 59: ...ark the call Refer Call Park Scroll using Navigation Key and press Dir Key The active call is put on hold and you can select the desired contact s number from the list Refer Making a Second Call Makin...

Page 60: ...y to view the Dir Key option Press Dir Key The ongoing call is put on consultation hold Enter the Initial letter s of the Contact s name Scroll using the Navigation Key to select the Contact from the...

Page 61: ...62 Matrix EON510 VP510 User Guide Dial the desired number To know more about Exclusive and Global Hold see Call Hold...

Page 62: ...the first call on Exclusive Hold and answer the waiting call Press Reject Key to reject the call If there are multiple waiting calls you may scroll up down using the Navigation Keys to view the detai...

Page 63: ...ator Call Hold Call Hold enables you to put an ongoing conversation on hold Exclusive Hold During an ongoing call press E Hold Key or Hold Key To resume a call put on Exclusive Hold Press Hold Key aga...

Page 64: ...r Guide To resume a call put on Global Hold Press the DSS key assigned to the extension or the trunk put on Global Hold If the held party is an internal extension then you can also dial the extension...

Page 65: ...ld Dial the number of the desired party to whom you want to transfer the call You can make the call using the Keypad or Dir Key or Logs Key To know more see Making Calls The dialed number rings Press...

Page 66: ...the party on consultation hold Transferring a call using DSS Key During an ongoing call press Transfer Key Press the DSS Key assigned to the extension to transfer the call to an internal number or Pre...

Page 67: ...ust configure the destination number To do so Press the Menu Key Scroll using the Navigation Key to select One Touch Transfer Press Select Key Scroll using the Navigation Key to select Set Transfer Nu...

Page 68: ...number of the desired party You can make the call using the Keypad or Dir Key or Logs Key To know more see Making Calls When the dialed party answers the call press Toggle Key Speech is established wi...

Page 69: ...conference You can make the call using the Keypad or Dir Key or Logs Key To know more see Making Calls The dialed party answers the call Press Conf Key or Conference Key A 3 party Conference is estab...

Page 70: ...Matrix EON510 VP510 User Guide Terminating the Conference You can terminate the Conference at any point of time Press Disc Key during a Conference All the participants in the conference are disconnect...

Page 71: ...ialed party answers the call Press Conf Key or Conference Key A Multiparty Conference is established Similarly you can add other participants In Multiparty Conference other participants can add remove...

Page 72: ...d participant you wish to remove from the Conference Press Select OK Key to remove the selected participant Temporary Leaving and Rejoining the Conference Press Leave Key to Temporarily Leave the Conf...

Page 73: ...ed extension is busy Press AutCB Key Similarly you can set Auto Callback when the number is ringing When the extension user is available the system will automatically place the call on your extension...

Page 74: ...n of the caller rings You can set Auto Redial for multiple external numbers Maximum 50 Auto Redials can be set by users Setting Auto Redial The external number you are trying is busy Press the DSS Key...

Page 75: ...essage Detail Recording You can assign Account Code By Number or By Name To assign Account Code by Number On the Home Screen scroll using Navigation Key to view the other options Press A C C Key Enter...

Page 76: ...unt Code Forced Account Code comes into play when you are required to enter the Account Code every time you dial an external number Dial the Trunk Access Code The message Account Code Required is disp...

Page 77: ...trol assigned to your code To be able to Walk In into your extension Press the DSS Key assigned to Walk In Class of Service or Dial 111 Scroll using the Navigation Key to select Walk in by Authority c...

Page 78: ...arge In Timer and can answer the waiting call If the waiting call is not answered before the expiry of the timer speech is automatically established and the first ongoing call is put on hold The diale...

Page 79: ...nication incoming and outgoing calls Music will be played on the speaker of the phone when the phone is idle To start Background Music Press the Menu Key Scroll using the Navigation Key to Background...

Page 80: ...ween the caller and the extension external number to which it is transferred ends During an ongoing call press the DSS Key assigned to Call Chaining or Press Transfer Key and dial 1050 The call is cha...

Page 81: ...retrieved from any extension including your own extension General Orbit number can vary from 2 to 9 To Park a call During an ongoing call press Park Key or dial 115 Enter Orbit Number Enter 1 to Park...

Page 82: ...onal Mailbox is assigned to you To record an ongoing conversation Press Rec Key the called party is put on hold and music on hold is played or Press Transfer Key the called party is put on hold and mu...

Page 83: ...sing the DSS Key assigned to that extension on your phone DSS Call Pick Up Trunk incoming calls on any trunk for any extension can be picked up by pressing the DSS Key assigned to that trunk on your p...

Page 84: ...510 User Guide Emergency Call You can dial Emergency numbers immediately without any blocking To dial an Emergency number Go Off Hook Dial the Emergency Number or Dial Trunk Access Code followed by th...

Page 85: ...turned ON and you will be connected to the called party immediately Forced Answer is possible when the called extension is a Matrix proprietary Digital Key Phone DKP or an Extended IP Phone and when t...

Page 86: ...sconnect a busy extension or a trunk when required and free the system resources for your use The dialed extension is busy Scroll using Navigation Key to view the other options Press Break Key The cal...

Page 87: ...he central office dialed by you on the trunks For example the Call Waiting or Call Forward Services provided by the Service Providers During an ongoing call press the DSS Key assigned to Flashing on T...

Page 88: ...Your Phone You can also get the ring on the headset if required To do so set the Ringer Selection option as Ring on Headset For instructions see Ringer Selection in Customizing Your Phone To use this...

Page 89: ...called extension gets beeps for the duration of the Interrupt Request Timer and can answer the waiting call If the waiting call is not answered before the expiry of this timer the waiting call is disc...

Page 90: ...number string dialed from your extension To make a call to the last number Press Redial Key The list of last 16 numbers dialed from your extension appears on the LCD Scroll using the Navigation Key t...

Page 91: ...Recall Using Last Caller Recall you can trace the extension that last made the call to your extension To make a call to the last extension number Press the DSS Key assigned to Last Caller Recall or D...

Page 92: ...ey glows in Blue It is the Message Wait notification provided to the user When the user dials the feature access code to Retrieve Message Wait the call will be placed on your extension Message Wait ca...

Page 93: ...ge Wait and a new Voice mail and when the extension user presses the Retrieve Message Wait Key or dials the feature access code to Retrieve Message Wait the call will first be placed to the Voice Mail...

Page 94: ...d Mute is useful when you want to consult someone in the middle of a conversation but do not want the opposite party to listen to your discussion To mute a call before making a call Press Mute Key The...

Page 95: ...d to land in a conversation between two extension users and between an extension user and an external caller with a warning beep to the extension user The extension user will hear a beep when you raid...

Page 96: ...Access Code TAC or using Selective Port Access To know more about Selective Port Access see Selective Port Access Accessed trunk is busy Press the DSS Key assigned to Trunk Reservation or Dial 6 When...

Page 97: ...Directory contacts Viewing Contacts Press Dir Key on the Home Screen Enter the Initial letter s of the Contact s name Scroll using the Navigation Key to the desired Contact from the matching entries P...

Page 98: ...h options are enabled in the Class of Service CoS assigned to you The new contact will be added in Global Directory Part 1 of ETERNITY To add a new Contact Press the Menu Key Scroll using the Navigati...

Page 99: ...ions are enabled in the Class of Service CoS assigned to you Editing Contacts Press the Menu Key Scroll using the Navigation Key to select Contacts Press Select Key Select Edit and press Select Key En...

Page 100: ...User Guide Select Delete and press Select Key Enter the Initial letter s of the Contact s name Scroll using the Navigation Key to the desired Contact from the matching entries Press Select Key The sel...

Page 101: ...Screen Scroll using the Navigation Keys to the desired Call Log Missed Calls Answered Calls Dialed Calls Press Select Key The phone displays the list of last 20 calls The details displayed are Name Da...

Page 102: ...104 Matrix EON510 VP510 User Guide Some entries in the Call Logs may appear as Unknown Private if the Number of that entry is not available Calls cannot be made to these numbers...

Page 103: ...roll using the Navigation Keys to the desired Call Log Missed Calls Answered Calls Dialed Calls Press Select Key The phone displays the call log details by Name Date and Time Scroll to the desired ent...

Page 104: ...ide You can add new contacts only if Global Directory Part 1 and Global Directory Programming both options are enabled in the Class of Service CoS assigned to you The new contact will be added in Glob...

Page 105: ...Navigation Keys to the desired Call Log Missed Calls Answered Calls Dialed Calls Press Select Key The phone displays the call log details by Name Date and Time Scroll to the desired entry using the N...

Page 106: ...view the missed calls Press Logs Key on the Home Screen Make sure the Missed Calls log is selected Press Select Key The phone displays the call log details by Name Date and Time Scroll to the desired...

Page 107: ...at is available to all the users You can set cancel Alarms and Reminders yourself or an Operator can do it for you To Set an Alarm Press the Menu Key Scroll using the Navigation Key to select Alarm Pr...

Page 108: ...e Reminders Press the DSS Key assigned to Reminder or Dial 162 Scroll to select Cancel All Reminders Press Select OK Key The time will be displayed as per the Time Format select by your System Adminis...

Page 109: ...ilent Key to mute the ring Press Reject Key to reject the call Similarly you can answer or reject a Reminder call Alarm Reminder Call with Snooze The Snooze option is set for the Alarm Reminder Call t...

Page 110: ...TERNITY NE you can set Call Forward as well as Call Forward Scheduled Call Forward Scheduled is when call forward can be set separately for Day Time and Night Break Time Setting Call Forward To Set Ca...

Page 111: ...bles you to play ring simultaneously on your phone and the destination phone To Set Dual Ring Press Fwd Key on the Home Screen Scroll using the Navigation Key to select Dual Ring Press Select Key Scro...

Page 112: ...croll using the Navigation Keys to select the desired time zone Working Hours Break Hours Nonworking Hours Press Select Key Scroll using the Navigation Key to select the desired type of Call Forward F...

Page 113: ...Call Forward Scheduled it is cancelled for all time zones If you have set Call Forward and Call Forward Scheduled both need to be cancelled separately You can also set Dual Ring for each time zone To...

Page 114: ...ress Select Key The LED of the DND Key glows in Blue Set Do Not Disturb Message Press DND Key Scroll using the Navigation Key to select Set DND Message This message will be displayed to the caller pro...

Page 115: ...Matrix EON510 VP510 User Guide 117 Scroll using the Navigation Key to select Cancel DND Press Select Key The LED of the DND Key is turned off You can also set cancel DND from the Phone Menu...

Page 116: ...ide DND Override DND Override allows you to place a call on the extension that has set DND If the dialed extension has set DND the DND message set is displayed on the phone s LCD Press Ovride Key The...

Page 117: ...ange User Password Changing Your Presence Status Press the Menu Key Scroll using the Navigation Key to select User Status Press Select Key or Dial 104 Enter Your User Password Scroll using the Navigat...

Page 118: ...p Groups Any extension in a Pick Up Group can answer calls ringing on other extensions within the same group only Call Pick Up Selective calls ringing on any extension of the system can be answered Ca...

Page 119: ...Background Music Call Forward Do Not Disturb Hot Line Trunk Reservation Walk In Class of Service When you press the Cancel Key you can select the feature you wish to cancel To Cancel All Features Pre...

Page 120: ...nt misuse of outgoing call facility from your extensions in your absence To use this feature you must set the Toll Control Level and the Lock Timer You cannot use the default User Password 1111 to set...

Page 121: ...o Calls Press Select Key To change the Lock Timer On the Home Screen scroll using Navigation Key to view the other options Press Dlock Key Scroll using the Navigation Key to select Change Lock Timer P...

Page 122: ...pad Press the Menu Key Scroll using the Navigation Key to select Keypad Lock Press Select Key Enter Your User Password The Keypad is locked and the lock icon appears on the Home Screen If your Keypad...

Page 123: ...sword The Keypad is locked and the lock icon appears on the Home Screen To lock the Keypad using the Lock Key on the Dial Pad Press the Lock Key on the Dial Pad Press Unlock Key Enter Your User Passwo...

Page 124: ...Numbers for the variant of ETERNITY with which your phone is registered Contact your System Administrator to know the details Schedule a Dial In Conference Dial 19 Scroll using the Navigation Key to...

Page 125: ...cipant in the conference Press Leave if you wish to temporarily leave the conference You can join the conference again at any time To do so press the Conference Key Press End to terminate cancel the c...

Page 126: ...n the expiry of this timer it connects you to the desired hotline extension number department group external number or outgoing trunk Setting Hotline Press the Menu Key Scroll using the Navigation Key...

Page 127: ...e Navigation Key to select Set HotLine Timer and enter the desired time Canceling Hotline Press the Menu Key Scroll using the Navigation Key to select Hot Line Press Select Key Scroll using the Naviga...

Page 128: ...ing Line Identification Restriction Using CLIR you can hide your identity name and number from the called party Enable CLIR Press the DSS Key assigned to CLIR or Dial 1031 Disable CLIR Press the DSS K...

Page 129: ...can know the last external number dialed by another extension To use Live Call Supervision Press the DSS Key assigned to Live Call Supervision or Dial 1098 Enter the Extension Number to be supervised...

Page 130: ...croll using the Navigation Key to select LCS On To answer a caller who is recording a message in your mailbox Go Off Hook by pressing the speaker key or lifting the handset Speak to the caller To igno...

Page 131: ...to 12 Each Page Zone can have a maximum of 16 extensions To initiate a Paging announcement On the Home Screen scroll using Navigation Key to view the other options Press Page Key Press Select Key Ente...

Page 132: ...s on another extension whenever you want Setting Follow Me Press Fwd Key on the Home Screen Scroll using the Navigation Key to select Follow Me From Press Select Key Enter the Source Station Number En...

Page 133: ...d SIP Phone or a Standard Open SIP Phone supporting Auto Answer feature is present To access this feature you must have higher Priority than the extension to be monitored Use this feature in accordanc...

Page 134: ...with which your phone is connected Contact your System Administrator for details To use Selective Port Access Press the DSS Key assigned to Selective Port Access or Dial 69 Scroll using the Navigatio...

Page 135: ...Matrix EON510 VP510 User Guide 137 Software Version Revision Display You can view the Software Version Revision on your phone LCD To do so Dial 1072 191 The Version Revision is displayed on the LCD...

Page 136: ...ter the SA mode from the phone to execute the SA commands To enter the SA Mode Press the DSS Key assigned to SA Mode or Dial 1 92 Enter the SA Password You can now dial the desired SA command To exit...

Page 137: ...ng call you must know the extension number of the Pager To answer a Paging call Press the DSS Key assigned to Selective Port Access or Dial 1093 Enter Station Number this is the Paging Extensions Numb...

Page 138: ...access Voicemail s ETERNITY must have a Voicemail System VMS card installed and a Personal Mailbox must be assigned to you Voicemail license is present in the ETERNITY NE A Personal Mailbox is assigne...

Page 139: ...voice messages to provide quick help to extension users Voice Help messages may contain important instructions or frequently accessed feature codes or important phone numbers etc To access Voice Help...

Page 140: ...you must first change the default User Password For instructions see Change User Password To be able to Walk In into your extension Press the DSS Key assigned to Walk In Class of Service or Dial 111...

Page 141: ...or Family dial Phone Number or Guest Number if the Check In Profile of the guest is Budget For detailed information please refer to the ETERNITY Hospitality System Manual The documentation can be foun...

Page 142: ...ement wants the Mini Bar details of consumption to be sent to the hotel management system Property Management System automatically without any verbal communication Mini Bar feature serves this require...

Page 143: ...e cleanliness of rooms as well as the functioning of the housekeeping staff You can change the Room Maid Status from the Guest Room phones To change the Room Status from the Guest Room phone Press the...

Page 144: ...to Remote Change Room Clean Status or Dial 1072 909 Enter Room Phone Number Scroll using the Navigation Keys to select the status Clean To be Inspected Out of Service Maid Present Dirty Press Select K...

Page 145: ...ontact your System Administrator To Cancel all the Alarms Press DSS Key assigned to Alarm or Dial 1072 003 Enter the Room Phone Number Scroll using the Navigation Key to select Cancel All Alarms and p...

Page 146: ...the same guest groups can call each other calls can be made to the Administration phones by all the guests To Block Room to Room Calls Press the DSS Key assigned to Call Block or Dial 1072 045 Scroll...

Page 147: ...s the credit limit that is set for each guest room phone to restrict the total cost of phone calls made from that phone To assign Call Budget Amount Press DSS Key assigned to Assign Call Budget or Dia...

Page 148: ...ing Permissions for each phone guest room and administration phones To change the Toll Control Level Press DSS Key assigned to Dynamic Lock Remote or Dial 1072 002 Enter Room Phone Number Scroll using...

Page 149: ...Matrix EON510 VP510 User Guide 151 Scroll using the Navigation Key to select Change Lock Timer Press Select Key Enter the Time as 00 minutes...

Page 150: ...perform a guest check in Press DSS Key assigned to Check In or Dial 1072 901 Scroll using the Navigation Keys to select the Check In profile Check In as Single Check In as Family Check In as Budget En...

Page 151: ...red you can change the Check In Profile of a guest To change the Check In profile Press DSS Key assigned to Check In Profile or Dial 1072 907 Enter Room Phone Number Scroll using the Navigation Keys t...

Page 152: ...t When guests leave you need to perform a Check Out To Check Out Press DSS Key assigned to Check Out or Dial 1072 902 Enter Room Phone Number Scroll using the Navigation Keys to select the Check In pr...

Page 153: ...t In Guest Out performing Room Shift changing Guest Details Name and Title Guest Group are allowed from Property Management application software only When the communication between the PMS and the sys...

Page 154: ...ing calls to an Intercept Destination This destination can be the guests own mailbox or another extension In this way guests can ensure that they do not miss any important calls To set DND Press DSS K...

Page 155: ...s Select Key Scroll using the Navigation Key to select Enable Press Select Key To record a greetings message Dial 3931 Dial your mailbox password when VMS answers Follow the voice prompts Dial 4 to se...

Page 156: ...158 Matrix EON510 VP510 User Guide Press Select Key Scroll using the Navigation Key to select Disable Press Select Key...

Page 157: ...set the type of Guest Group to be assigned to the room according to their occupancy status which can later be changed on a guest by guest basis if required To assign a guest group Press the DSS Key as...

Page 158: ...to be entered at the time of checking in the guest but can be entered changed or corrected at a later stage during their stay To configure guest name Press the DSS Key assigned to Guest Name or Dial...

Page 159: ...est presence as Guest Out To configure Guest In Press the DSS Key assigned to Guest In Out or Dial 1072 905 Enter Room Phone Guest Number Scroll using the Navigation Key to select Sign In Guest Press...

Page 160: ...ch activity is logged in the following format DD MM YYYY HH MM SS Activity Text This Hotel Motel Activity log Report can be printed or downloaded on to a computer It is also possible to view activity...

Page 161: ...ng the Navigation Key to select Stop Report Press Select Key Activity Index Activity Index Meaning 01 Check In 02 Check Out 03 Guest Out 04 Guest In 05 Maid In 06 Maid Out 07 Deletion of checked out p...

Page 162: ...Desk 29 Daily alarm answer 30 Daily alarm no reply 31 Daily alarm acknowledgement 32 Alarm notification to Front Desk 33 Guest phone busy at alarm time 34 PMS Link down 35 PMS Link restored 36 PMS In...

Page 163: ...assign a mailbox Press DSS Key assigned to Mailbox Assignment or Dial 1072 005 Enter Room Phone Number Scroll using the Navigation Key to select Assign Mailbox Press Select Key To de assign a mailbox...

Page 164: ...hones in the room shall ring when a call is received To change phone ringing pattern of room Press DSS Key assigned to Phone Ringing Pattern or Dial 1072 916 Enter Room Number Scroll using the Navigat...

Page 165: ...connected to the PC The Check Out reports can also be printed on the Communication or Ethernet Port To print a check out report Press DSS Key assigned to Reprint Check Out Report or Dial 1072 911 Ent...

Page 166: ...a menu to set the reminder call in a step by step manner The guest would get a voice message announcing the reminder call with the time To set a Reminder Press DSS Key assigned to Remote Reminder or D...

Page 167: ...Matrix EON510 VP510 User Guide 169 Dial 1072 917 The destination port for reports can be the Ethernet Port or Communication Port Contact your System Administrator to know which option is set...

Page 168: ...Room Shift is the moving of guests from the room they have been checked in to another room in the hotel To shift a guest Press DSS Key assigned to Room Shift or Dial 1072 910 Enter Room Phone Guest N...

Page 169: ...s of rooms so that s he can allot rooms quickly and efficiently To print the Room Status Report Press DSS Key assigned to Print Room Status Report or Dial 1072 912 The destination port for reports can...

Page 170: ...t To enable Scheduled Alarm Report Dial 1072 036 Scroll using the Navigation Key to select Enable Press Select Key To set the Time for Scheduled Alarm Report Dial 1072 037 Enter Time HHMM To disable S...

Page 171: ...changed to Dirty at a particular time every day To enable Scheduled Change of Room Clean Status Dial 1072 043 Scroll using the Navigation Key to select Enable Press Select Key To set the Time for Sch...

Page 172: ...To enable Scheduled Reminder Report Dial 1072 038 Scroll using the Navigation Key to select Enable Press Select Key To set the Time for Scheduled Reminder Report Dial 1072 039 Enter Time HHMM To disab...

Page 173: ...ically at a particular time every day To enable Scheduled Room Status Report Dial 1072 041 Scroll using the Navigation Key to select Enable Press Select Key To set the Time for Scheduled Room Status R...

Page 174: ...ign VIP Status to a Guest Press the DSS Key assigned to Guest Group or Dial 1072 915 Enter Room Phone Number Scroll using the Navigation Key to select VIP Press Select Key To assign Non VIP Status to...

Page 175: ...is input PMS Interface of ETERNITY will transparently pass this information to External PMS Software The External PMS Software can decode this string as configured by the PMS Installer To inform PMS t...

Page 176: ...s and Alerts menu Select the Play Ring option as Immediately and set the Ringer Volume to an optimum level such that you can listen to the ringtone whenever an incoming call arrives For details see Ri...

Page 177: ...Q An error message appears on screen during Conference Dial In A The Conference Number you have entered is not supported by the ETERNITY variant with which your phone is registered Refer the following...

Page 178: ...ged on the screen A This message is displayed when the Ethernet cable is unplugged from the LAN port If you are connected to the network using the Ethernet cable you will not be able to make receive c...

Page 179: ...he Ringer Volume may be very low or you have turned off the Ringer To adjust proper Ringer Volume see Ringer Volume I cannot access the FTP folder of the phone for SPARSH VP510 Make sure that you have...

Page 180: ...ork Protocol IPv4 TCP DHCP PPPoE Voice CODECS G 722 Wideband G 711 A Law G 723 G 729 Voice Dynamic Jitter Buffer Adaptive Quality of Service Layer 2 CoS Layer 3 DIFFServ and TOS Data Network LAN Port...

Page 181: ...184 Matrix EON510 VP510 User Guide Storage Temperature 0 to 55 degree C Operating and Storage Humidity 5 to 95 RH Non Condensing...

Page 182: ...nterference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter...

Page 183: ...all Toggle 70 Call Transfer 67 Called party Callee 2 Calling Line Identification Restriction 130 Calling party Caller 2 Cancel All Features 121 Cancel Follow Me 134 Cancel Message Wait 94 Canceling Au...

Page 184: ...g 162 Hotline 128 Housekeeping 146 I Interrupt Request 91 J Join Leave Cancel the Dial In Conference 126 K Keypad Lock 124 Know Your EON510 5 Know Your SPARSH VP510 13 L Language Selection 52 Last Cal...

Page 185: ...Auto Redial 76 Setting Call Forward 112 Setting Call Forward Scheduled 114 Setting Do Not Disturb 116 Setting Dynamic Lock 122 Setting Hotline 128 Software Version Revision Display 137 Speech Controls...

Page 186: ...Version 1 December 2015 MATRIX COMSEC Head Office 394 GIDC Makarpura Vadodara 390010 India Ph 91 265 2630555 E mail Support MatrixComSec com www MatrixTeleSol com...

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