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Matrix EON510/VP510 User Guide
Q. I cannot access the Conversation Recording/Call Recording feature.
A. You can access this feature provided the following conditions are satisfied:
•
Voicemail System (VMS) card is installed in the ETERNITY (applicable to LE/ME/GE/PE) and the
destination extension, where the call has to be transferred, has a Voicemail box assigned.
OR
•
Voicemail License is present in the ETERNITY NE with which your phone is registered and the destination
extension, where the call has to be transferred, has a Voicemail box assigned.
•
Consult your System Administrator whether he/she has enabled this feature in the Class of Service (CoS)
assigned to your extension.
Q. I have set Auto Call Back on my phone. Now I need to set Trunk Reservation also. But whenever I set
Trunk Reservation, Auto Call Back gets canceled.
A. ETERNITY does not allow setting of both Auto Call Back and Trunk Reservation at a time. You can set only one
out of the two features on the phone.
Q. An error message appears on screen during Conference - Dial-In.
A. The Conference Number you have entered is not supported by the ETERNITY variant with which your phone is
registered. Refer the following table to know the Conferences Numbers supported by different variants of
ETERNITY.
Q. An error message for default password appears when I try to access some feature.
A. Several features from the phone are not accessible using the default User Password (Default Password is 1111).
So change the default user password first. Refer
.
Q. I cannot access Forced Disconnection for a busy trunk although it is allowed to me.
A. Forced Disconnection for a busy trunk is only accessible when you try to access the busy trunk using Selective
Port Access and not by Trunk Access Code (TAC). For more details refer
Q. I cannot access Intercom from my phone although it is allowed to me.
A. To access Intercom, your phone’s Priority must be higher than that of the remote extension whom you are
Model
Number of Simultaneous Dial-In
Conferences supported
ETERNITY LE
15
ETERNITY ME
7
ETERNITY GE
5
ETERNITY PE 6S
5
ETERNITY PE3SS/ PE3SP and ETERNITY NE
2