Martin DVI Buffer Box, User Manual

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16 DVI Buffer Box user manual
Troubleshooting
Problem Probable cause(s) Remedy
LCS does not connect to any
panels. LCS message bar reads
“No RS232-DSP Interface
found” at startup.
No power to DVI Buffer Box via DVI input
cable.
Check the “DVI com.” LED. If it is not lit, check DVI
input connections and verify that the media server
is running.
DVI Buffer Box not connected to a COM port
from 1 to 4.
Check the RS-232 connections and verify that the
device is connected to a COM port from 1 to 4.
When connected properly, the “RS-232 com.” LED
will flash in response to commands from LCS. Exit
LCS and restart.
Conflict with another device connected to
COM port 1 to 4.
Test system without other devices connected to
COM ports 1 - 4. Assign the conflicting to device to
COM port 5 or higher.
Some panels respond to LCS,
some do not.
The DVI splitter does not relay the
DDCCLOCK and DDCDATA signals on pins 6
and 7 to every output. Short term: reset panels and exit LCS.
Long term: replace DVI splitter. See LC Series user
manual for recommendation.
Outdated firmware Update panel firmware.
Panels do not start up with the
expected settings.
Failure to save settings in non-volatile
EEPROM memory. Click Save Parameters after making changes to
settings.
Some panels set for a previous application.
Refresh wall, then apply factory default settings and
save so all panels have same settings. Adjust
settings as desired and save again.
Table 1: Troubleshooting