Malibu Boats 21 VLX, Owner'S Manual

Page: 289 / 309

Section 8. Customer Satisfaction Procedure
Section 8.1. Warranty Claim Procedure.
To obtain warranty service and/or repairs, the following steps are required:
(a) Notify a service facility or dealership authorized by Malibu Boats to perform service or repairs to Malibu Boats,
Malibu Drive Trains and/or Malibu Trailers (“Authorized Service Dealer”) or Malibu Boats, Malibu Drive Trains
and/or Malibu Trailers of the substantial defect in materials or workmanship attributable to Malibu Boats,
within thirty (30) days of discovery of the defect (which must be in the applicable Coverage Period);
(b) Promptly schedule an appointment with and deliver the Malibu Boat, Malibu Drive Train and/or Malibu
Trailer to an Authorized Service Facility for repairs. Warranty service must be performed by Malibu Boats
or an Authorized Service Dealer. For assistance in locating an Authorized Service Dealer, please visit www.
malibuboats.com, select the “Find a Dealer” tab, and utilize Malibu Boats’ Dealer Locator, or call Malibu Boats
at (865) 458-7110; and
* Malibu Boats reserves the right to require further evaluation and/or information regarding a warranty claim
against a Malibu Boat, Malibu Drive Train and/or Malibu Trailer prior to its repair as well as designate the place of
repair.
Subject to the terms of this Limited Warranty, any covered Malibu Boat, Malibu Drive Train and/or Malibu
Trailer or component part with a substantial defect in materials or workmanship that is returned to an
Authorized Service Dealer during the appropriate Limited Warranty period will be repaired or replaced, in
Malibu Boats’ sole discretion, without charge to the Purchaser for parts and labor. This provision is subject to the
following terms and conditions:
2020 Malibu Boats LLC • Owner’s Manual • Page 275