Malibu Boats 21 VLX, Owner'S Manual

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(a) Malibu Boats shall be obligated only to repair or replace those items that prove defective, in Malibu Boats’
sole discretion, upon examination by a qualified representative of an Authorized Service Dealer or Malibu
Boats’ own personnel, as applicable;
(b) Malibu Boats warrants authorized repairs or replacements made by or on behalf of Malibu Boats, Malibu
Drive Trains and/or Malibu Trailers only for the remainder of the applicable Coverage Period;
(c) The Purchaser shall be responsible for all costs associated with the transportation of the Malibu Boat, Malibu
Drive Train and/or Malibu Trailer, towing bills, trailer or component part(s) to Malibu Boats’ facility and/or to
the Authorized Service Dealer, as well as for any return transportation.
Note that Authorized Service Dealers, generally, are independently owned and operated businesses. Malibu
Boats does not control the scheduling of service work. However, if you encounter any material delays in
obtaining service at one of Malibu Boats’ Authorized Service Dealers, please call Malibu Boats for assistance at
(865) 458-7110.
Section 8.2. Direct Contact Information for Warranty Issues.
Boats built in the US:
Malibu Boats
5075 Kimberly Way
Loudon, TN 37774
(865) 458-5478
Malibu Boats Internet Site: www.malibuboats.com
Boats built in Australia:
Malibu Boats Australia
813 Hope Crt
Albury, NSW 2640
(02) 6040 1174
Malibu Boats Australia Internet Site:
www.malibuboats.com.au
Section 8.3. Procedure Regarding Concerns with Covered Warranty Repairs.
Concerns related to a Malibu Boat, Malibu Drive Train and/or Malibu Trailer can normally be addressed by an
Authorized Service Dealer. If concerns are not satisfied, the following steps should be followed:
(a) Ask to discuss concerns with a member of the Authorized Service Dealer’s management. Ordinarily this
will be the Authorized Service Dealer’s service manager or service foreman. If resolution of the issue is not
achieved, request to speak with the Authorized Service Dealer’s general manager or owner.
(b) If concerns are not resolved by the representatives of the Authorized Service Dealer, contact Malibu Boats’
Customer Service Department at the address noted above. Be prepared to provide the customer service
representative with your name, address and phone number, your boat’s hull identification number, the
Authorized Service Dealer(s) at which the boat has been serviced, and the nature of the concerns with the
boat or the service. Malibu Boats will thereafter provide assistance to the boat owner and the Authorized
Service Dealer, as necessary, to attempt to resolve the matter.
2020 Malibu Boats LLC • Owner’s Manual • Page 276