Troubleshooting
The website provides you with detailed help on obtaining reports on your traffic, updating the
configuration of your Mako, and updating your customer details.
Your Secure Customer Login:
Web Site:
http://www.makonetworks.com
UserName:
Password:
What to do if:
YOU LOSE YOUR SECURE CUSTOMER PASSWORD
It is vital that you take great care of your password.
•
If you lose the password you are unable to obtain help from the web site, obtain traffic
reports, or update your Firewall configuration.
•
If the password is exposed to a third party, your computer network immediately
becomes insecure and is at risk from an attack.
You must contact your Reseller to have a new password issued to you. The Reseller is not
able to provide your existing password.
Your Reseller will verify your customer identity. Because this can take some time (passwords
will never be given out over the telephone) it is at least inconvenient and at worst extremely
risky to lose the password.
YOU LOSE YOUR ADSL CONNECTION
You may lose your ADSL connection for a number of reasons, including telecommunications
network provider problems and equipment failure.
However, you can still access the Web Site using any available Internet connection and web
browser software.
The Web Site is specifically designed to work acceptably over ordinary modem connections,
though of course data transfer will be slower than over your ADSL connection.
The Web Site has also been checked for compatibility against Microsoft Internet Explorer
versions 4.0 and later, Netscape Navigator (Mozilla) versions 3.0 and later and several others.
Mako Networks Mako 7550-E Product Handbook v.1.1
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