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Majestic  •  DBDV36PLATIN, DBDV36PLATIL, DBDV42PLATIN, DBDV42PLATIL Owner’s Manual  •  2454-981 Rev. C  •  3/17

Glass Cleaning

Frequency: 

Seasonally

By: 

Homeowner

Tools Needed

:  Protective gloves, glass cleaner, drop 

cloth and a stable work surface.

CAUTION! Handle 

fi

 xed glass assembly with care. 

Glass is breakable.

•  Avoid striking, scratching or slamming glass
•  Avoid abrasive cleaners
• 

DO NOT

 clean glass while it is hot

 

Prepare a work area large enough to accommodate 

fi

 xed 

glass assembly and door frame by placing a drop cloth 
on a 

fl

 at, stable surface.

Note

: Fixed glass assembly and gasketing may have res-

idue that can stain carpeting or 

fl

 oor surfaces.

 

Remove door or decorative front from 

fi

 replace and set  

aside on work surface.

WARNING! Risk of Asphyxiation! 

Handle 

fi

 xed  glass 

assembly with care. Inspect the gasket to ensure it is 
undamaged and inspect the glass for cracks, chips or 
scratches. 

• 

DO NOT

 

strike, slam or scratch glass.

• 

DO NOT

 

operate 

fi

 replace with glass removed, cracked, 

broken or scratched.

• 

Replace as a complete assembly.

Removing Fixed Glass Assembly

•  Pull the four glass assembly latches out of the groove on 

the glass frame. Remove glass door from the appliance 
(see Figure 4.1).

Replacing Fixed Glass Assembly

•  Replace the glass door on the appliance. Pull out and 

latch the four glass assembly latches into the groove on 
the glass frame.

•  Clean glass with a non-abrasive commercially available 

cleaner.
-  Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass 

cleaner (consult with your dealer)

• Carefully set 

fi

 xed glass assembly in place on 

fi

 replace.  

Hold glass in place with one hand and secure glass 
latches with the other hand.

•  Reinstall decorative front.

B.  Maintenance Tasks - Homeowner

The following tasks may be performed annually by the 
homeowner.  If you are uncomfortable performing any of 
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to excessive 
lint from carpeting, bedding material, et cetera. It is im-
perative that control compartments, burners and circulat-
ing air passageways of the appliance be kept clean.  Any 
safety screen, guard, or barrier removed for servicing the 
appliance must be replaced prior to operating the appli-
ance.

CAUTION! Risk of Burns! 

The 

fi

 replace shall be turned 

off and cooled before servicing. 

When properly maintained, your 

fi

 replace will give you 

many years of trouble-free service.  

Contact your dealer 

to answer questions regarding proper operation, trouble-
shooting and service for your appliance.  Visit www.ma-
jesticproducts.com to locate a dealer.  We recommend 
annual service by a quali

fi

 ed service technician. 

Any safety screen or guard removed for servicing must be 
replaced prior to operating the 

fi

 replace.

Installation and repair should be done by a quali

fi

 ed service 

technician only. The appliance should be inspected before 
use and at least annually by a professional service person. 

Maintenance and Service 

Task

Frequency

To be completed by

Glass Cleaning

Seasonally 

Homeowner

Decorative Fronts

Annually

Remote Control

Seasonally

Venting

Seasonally

Gasket Seal and 
Glass Inspection

Annually

Quali

fi

 ed Service 

Technician

Log Inspection 

Annually 

Firebox 
Inspection

Annually

Control 
Compartment &  
Firebox Top

Annually

Burner Ignition & 
Operation

Annually

Logs/Grate & 
Valve Assembly 
Removal

As needed

Burner 
Identi

fi

 cation/

Veri

fi

 cation

As needed

A.  Maintenance:  Frequency and Tasks

Summary of Contents for DBDV36PLATIL

Page 1: ...h of Massachusetts requirements DANGER HOT GLASS WILL CAUSE BURNS DO NOT TOUCH GLASS UNTIL COOLED NEVER ALLOW CHILDREN TO TOUCH GLASS A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at risk individuals DO NOT store or use gasoline or other flam mable vapors and liquids in the v...

Page 2: ..._________________________________________________________ Gas and Electric Information Serial Number Type of Gas Model Number Not Not for use use with with solid solid fuel fuel Ne Ne doit doit pas entre entre utilise utilise avec avec un un combustible combustible solide solide This This appliance appliance must must be be installed installed in in accordance accordance with with local local code...

Page 3: ...ss Specifications 6 C BTU Specifications 6 3 Important Safety and Operating Information A Appliance Safety 7 B General Operating Parts 8 C Fuel Specifications 8 D Good Faith Wall Surface TV Guidelines 8 E Before Lighting Appliance 10 F Lighting Instructions IPI 11 G Appliance Break In 12 H Heat Management 12 I IPI Battery Tray Battery Installation 12 J Operation During A Power Outage IPI Plus 13 K...

Page 4: ...overage begins on the date of original purchase In the case of new home construction warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent authorized HHT dealer distributor whichever occurs earlier The warranty shall commence no later than 24 months following the date of product shipment from HHT regardless of the inst...

Page 5: ... EXCLUSIONS This warranty does not cover the following Changes in surface finishes as a result of normal use As a heating appliance some changes in color of interior and exterior surface finishes may occur This is not a flaw and is not covered under warranty Damage to printed plated or enameled surfaces caused by fingerprints accidents misuse scratches melted items or other external sources and re...

Page 6: ...aters and applicable sections of Gas Burn ing Heating Appliances for Manufactured Homes and Recreational Vehicles and Gas Fired Appliances for Use at High Altitudes MODELS DBDV36PLATIN DBDV36PLATIL DBDV42PLATIN DBDV42PLATIL LABORATORY Underwriters Laboratories Inc UL TYPE Direct Vent Heater STANDARD ANSI Z21 88 2014 CSA 2 33 2014 Models U S or Canada Maximum Input BTU h Minimum Input BTU h Orifice...

Page 7: ...our dealer or Hearth Home Technologies if the barrier is not present or help is needed to properly install one Teach children to NEVER touch the fireplace Consider not using the fireplace when children will be present Contact your dealer for more information or visit www hpba org safety information To prevent unintended operation when not using your fire place for an extended period of time summer...

Page 8: ...h Home Technologies specified and approved parts DECORATIVE FRONTS NOT SHOWN SECTION 4 B FIXED GLASS ASSEMBLY NOT SHOWN SECTION 4 B MANTEL HEARTH not required FAN KIT SECTION 3 K CLEAR SPACE SECTION 3 A GRATE Figure 3 3 Good Faith Wall Surface Temperatures Above Appliance D Good Faith Wall Surface TV Guidelines NOTICE Temperatures listed above are taken with a temperature measuring probe as prescr...

Page 9: ...anufacturer and from model to model actual TV temperatures should be validated at the me of each installa on TVs should not be used in situa ons where the actual TV temperature exceeds the manufacturers maximum allowable opera ng temperatures iden fied in the TV s technical specifica ons Contact the TV s manufacturer directly if you cannot locate this informa on or have ques ons regarding the info...

Page 10: ... materials have been removed from inside and or underneath the firebox Review proper placement of logs ember material and or other decorative materials Check the wiring Check the air shutter adjustment Ensure that there are no gas leaks Ensure that the glass is sealed and in the proper position and that the integral barrier is in place WARNING Risk of Fire or Asphyxiation DO NOT op erate fireplace...

Page 11: ...mpanying appliance Hot while in operation DO NOT touch Keep children clothing furniture gasoline and other liquids having flammable vapors away DO NOT operate the appliance with fixed glass assembly removed cracked or broken Replacement of the fixed glass assembly should be done by a licensed or qualified service person Immediately call your gas supplier from a neighbor s phone Follow the gas sup ...

Page 12: ...ol knob or using the command on the optional remote control if installed If the rheostat included in the optional fan kit is installed turn the knob clockwise to increase the fan speed and counterclockwise to decrease the fan speed G Appliance Break In Initial Break in Procedure The fireplace should be run 20 to 30 minutes continuously on high Turn the fireplace off and allow it to cool completely...

Page 13: ... the batteries from the battery tray Replace door or decorative front on appliance Multifunctional Wired Wall Switch Control System Slide the switch to the OFF position Remove the batteries from the battery tray Replace door or decorative front on appliance Wireless Remote Slide the ON REMOTE OFF switch to the REMOTE position Remove the batteries from the battery tray Replace door or decorative fr...

Page 14: ...atically shuts down the fireplace after 9 hours of continuous operation without receiving a command from the remote 4 If you intend to use both an optional wired wall switch and the RC200 or RC300 remote control to operate your fireplace the wall switch will override any commands given by the remote 5 Module Reset This module may lock out under certain conditions When this occurs the appliance wil...

Page 15: ...ith one hand and secure glass latches with the other hand Reinstall decorative front B Maintenance Tasks Homeowner The following tasks may be performed annually by the homeowner If you are uncomfortable performing any of the listed tasks please call your dealer for a service ap pointment More frequent cleaning may be required due to excessive lint from carpeting bedding material et cetera It is im...

Page 16: ... must be performed by a qualified ser vice technician Gasket Seal and Glass Assembly Inspection Frequency Annually By Qualified Service Technician Tools needed Protective gloves drop cloth and a stable work surface Inspect gasket seal and its condition Inspect fixed glass assembly for scratches and nicks that can lead to breakage when exposed to heat Confirm there is no damage to glass or glass fr...

Page 17: ... or deterioration Replace burner if necessary Replace Glowing embers with new dime size pieces DO NOT block ports or obstruct lighting paths Refer to installation manual for proper ember placement Verify batteries have been removed from battery back up IPI systems to prevent premature battery failure or leaking Check for smooth lighting and ignition carryover to all ports Verify that there is no i...

Page 18: ...L NG LP DBDV42PLATIN NG DBDV42PLATIL LP X X X DBDV42PLATIN NG LP X X X Burner Identification Verification The burner may be accessed for identification and veri fication purposes This task should be performed by a qualified service technician Only the log grate assembly and burner skirt need to be removed in order to identify burner See Figure 4 3 for burner identification chart Figure 4 3 Burner ...

Page 19: ...ing of the paint and the burning off of any oils remaining from manufacturing Odor may also be released from finishing materials and adhesives used around the appliance Film on the glass This is a normal result of the curing process of the paint and logs Glass should be cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing process A non abrasive clea...

Page 20: ... in 3 43 mm 2 Pilot won t light there is no noise or spark A No power transformer installed incorrectly or depleted batteries Verify that transformer is installed and plugged into module Check voltage of transformer at connection to module Acceptable read ings of a good transformer are between 6 4 and 6 6 volts DC Bat tery power supply voltage must be at least 4 volts If less than 4 volts replace ...

Page 21: ...nsing rod to white sensor wire Polish flame sens ing rod with fine steel wool to remove any contaminants that may have accumulated on flame sensing rod Verify continuity with a multi meter with ohms set at lowest range Replace pilot if any damage is detected 5 Appliance lights and runs for a few minutes and then shuts down and or appliance cycles on and off A A shorted or loose connection in flame...

Page 22: ...ler if you have questions Optional Fan After a qualified service technician has installed the fan follow the instructions supplied with the fan kit to operate your fan See your dealer if you have questions Required Refractory An optional refractory kit is available for this appliance Contact your dealer to order A qualified service techni cian may install the optional refractory kit Install approv...

Page 23: ...OMMENTS PART NUMBER Log Assembly LOGSDBDV36PLAT Y 1 Log A SRV2454 701 2 Log B SRV2454 702 3 Log C SRV2397 705 4 Log E SRV2454 705 5 Log D SRV2454 704 6 Log F SRV2454 706 7 Log G SRV2454 707 8 Log H SRV2397 706 9 Insulation Board 2166 136 10 Exhaust BafÀe 2397 133 11 Grate Assembly 2397 015 12 Burner Assembly 2454 007 Y 13 Burner Skirt 2208 102 14 Base Pan Assembly 2454 024 15 Valve Assembly Refer ...

Page 24: ... NUMBER Log Assembly LOGSDBDV42PLAT Y 1 Log A SRV2454 701 2 Log B SRV2454 702 3 Log C Qty 2 req SRV2454 707 4 Log D SRV2397 702 5 Log E Qty 2 req SRV2454 704 6 Log F SRV2454 705 7 Log G SRV2454 706 8 Log H SRV2397 706 9 Insulation Board 2170 136 10 Exhaust BafÀe 2397 133 11 Grate Assembly 2398 015 12 Burner Assembly NG 2455 007 Y Burner Assembly LP 2455 008 Y 13 Burner Skirt 2208 102 14 Base Pan 2...

Page 25: ...er Leg 2208 106 15 4 Valve Bracket 2118 104 15 5 Battery Pack 2166 323 Y 15 6 Power Supply 2326 131 Y 15 7 Flex Ball Valve Assembly 302 320A Y 15 8 Valve NG 2166 302 Y Valve LP 2166 303 Y 15 9 Male Connector Pkg of 5 303 315 5 Y 15 10 Bulkhead W Fllex 7000 156 Y 15 11 Shutter Bracket Assembly 2118 121 Y Control Assembly SRV2164 030 Y 15 12 Wire Harness 2166 304 Y 15 13 Module 2166 307 Y Ori ce 33C...

Page 26: ...s Clip Support Assembly 2155 045 Y Jumper Wire 2187 198 Y Lava Rock 4021 297 Mineral Wool 14333B Refractory Set Tavern Brown DBDV36PLATIN BRICKDBDV36TB DBDV42PLATIN BRICKDBDV42TB Refractory Set Cottage Red DBDV36PLATIN BRICKDBDV36CR DBDV42PLATIN BRICKDBDV42CR Refractory Set Herringbone DBDV36PLATIN BRICKDBDV36TBH DBDV42PLATIN BRICKDBDV42TBH Surround Assembly DBDV36PLATIN 2166 019 DBDV42PLATIN 2170...

Page 27: ..._________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ Printed in U S A Copyright 2017 DO NOT DISCARD THIS MANUAL NOTICE Leave this manual with party responsible for use and oper...

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