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WARRANTY RETURNS (USA ONLY)
To obtain warranty service, a Return Material Authorization (RMA) number must first be
obtained from MAGMATIC. It is the Customer’s responsibility to provide product proof
of purchase and serial number by acceptable evidence such as an invoice copy or an
approved MAGMATIC Extended Warranty Certificate (“EWC”) and any relevant mainte-
nance records at the time warranty service is sought. Failure to provide acceptable evi-
dence of product proof of purchase or EWC and any relevant maintenance records may
be cause for denial of warranty service.
Products returned for warranty service must be sent without any accessories (i.e.,
power, data, and safety cables, brackets, clamps, rigging hardware, frost filters, gel
frames, barn doors, lenses, hoses, nozzles, rack mounting hardware, etc.), must be
boxed using the original and/or suitable packaging materials (double-box and foam)
that provides ample product protection for ground and/or air freight transit, and must
be shipped freight pre-paid and insured to MAGMATIC in Los Angeles, CA or a MAGMATIC
Authorized Service Center. The RMA number must be clearly written on the outside of
the return box, and a brief description of the problem and the RMA number must be
documented and included in the box.
Products returned for warranty service without an RMA number clearly marked on the
outside of the package will be refused and returned to the shipper at the Customer’s
expense. Products returned for warranty service, which are received damaged due to
inadequate and/or improper packaging and/or due to damage caused by the shipping
carrier, may incur additional repair charges before warranty service begins and/or may
void this warranty. If any product accessories (included and/or optional) are shipped
with the product, MAGMATIC and/or the MAGMATIC Authorized Service Center shall have
no liability what so ever for the loss and/or damage to any such accessories, nor the
safe return thereof. If the requested warranty repairs or service (including parts replace-
ment) are within the terms of this warranty, MAGMATIC will pay return ground transporta-
tion shipping charges to a single designated point within the United States.
