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Magiglo DUO POWER SV Series, User, Installation & Servicing Instructions

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Magiglo DUO POWER SV Series User, Installation & Servicing Instructions Download Page 47

Page 43 

4.4. Installation and Operational Troubleshooting 

The table below is intended for problems related to the fire and its gas controls.  It is a guide 
only and does not take into account every eventuality. Servicing must be carried out in 
accordance with the current Gas Safety (Installation and Use) Regulations 1994, by a 
competent person. 
 
It is recommended that the purchaser seek the advice of the original installer in case of 
encountering any problems. 
 

Symptom 

Cause 

Remedy 

Piezo Unit will not 
spark 

a) Electrode cracked or 

broken 

Replace pilot assembly 

b)  HT lead shorting out on 

burner body 

Establish where spark is 
occurring and insulate or re-
route lead accordingly. 

c) 

Faulty HT unit. 

Replace HT unit. 

Piezo operates 
normally but pilot 
will not light 

a)  Interruption to gas supply 

Rectify 

b)  Pilot jet blocked 

Replace pilot assembly 

c)  Pilot filter blocked or 

partially blocked 

Remove and clean or replace 

Pilot lights, but goes 
out when control is 
released 

a) Loose 

thermocouple 

connection at control 
valve end 

Remake thermocouple 
connection 

b)  Faulty Thermocouple 

Replace pilot assembly 

c)  Faulty Mag-valve unit in 

BM control 

 

Replace the BM control valve.  

Main burner will not 
light readily from 
pilot 

a)  Coal/s blocking gas route 

to pilot 

Rearrange coals in pilot area 

b)  Debris clogging cross 

lighting slot on burner 
board 

Remove and clean carefully 

Summary of Contents for DUO POWER SV Series

Page 1: ... 2 models Models SV Side and Top Venting Fuel Effect Options Coal Effect Pebble Effect Both available on NG LPG Control Options Manual Control Installation Options Installation using Freedom Surround For use on Natural Gas G20 at a supply pressure of 20mbar or Propane G31 at a supply pressure of 37mbar in GB and IE Dependent upon model ...

Page 2: ...thin one year of purchase Burley Magiglo will arrange to repair or replace the item free of charge Any claims under this warranty must be made through the retailer from whom the product was purchased As the purchaser s contract of sale is with the retailer Burley Magiglo are unable to enter into discussions with the purchaser until the retailer has inspected any claim and deemed it to be valid Bur...

Page 3: ...edom Surround 15 3 2 2 Additional Dimensions for Duo Power with Freedom Surround 16 3 3 Appliance Location 17 3 3 1 Floor Level and Raised Fireplace Openings 18 3 3 2 Physical Barrier 19 3 3 3 Flue Terminal Location 21 3 4 Ventilation 22 3 5 Technical Data 22 3 6 Contents Checklist 23 3 7 Installation Procedure Examples 24 3 7 1 Examples of Installation without Freedom Surround 24 3 7 2 Examples o...

Page 4: ... Fan Impeller 39 4 2 3 Servicing the Fire 39 4 3 Replacing Parts 40 4 3 1 Removing the Fire Tray 40 4 3 2 Fire Back Replacement 40 4 3 3 Pilot Assembly Replacement 41 4 3 4 Injector Replacement 42 4 3 5 BM Control Valve Replacement 42 4 3 6 Replacing the Solenoid Valve 42 4 3 7 Fan Replacement 42 4 4 Installation and Operational Troubleshooting 43 4 4 1 Electrical Fault Finding Chart 45 4 5 Fan Bo...

Page 5: ...ions of the following current British Standards BS 5871 Pt 2 Installation of ILFE Gas Fires BS 6891 Pipe work Installation BS 5440 Pts 1 2 Flues and Ventilation IGE UP 7 IGE document for gas installations in Timber Frame Buildings Available from CORGI or Institute of Gas Engineers 3 In other EC countries equivalent rules in force must be used 4 It is important for correct combustion of this fire t...

Page 6: ...y should be provided near to the appliance to facilitate servicing For this an isolation valve has been supplied with the appliance Electrical Supply Connection can be made using one of the following methods a A fused spur providing 230v 50Hz AC protected with 3A fuse located adjacent to the appliance b A BS1363 A approved three pin plug with a 3 Amp rated fuse can be fitted to the power supply ca...

Page 7: ...t the fire In the event that the fire should shut down again do NOT attempt to re light it but contact your gas installer for remedial action to be taken Under no circumstances should it be adjusted or put out of action by the installer or the user In case the pilot needs replacing only the approved part available from your supplier or Burley Magiglo should be fitted Note if any part of the pilot ...

Page 8: ...minimum of 5 square inches of free air space below the base of the fire Minimum opening free air in fire fret Minimum opening free air in ash pan cover Figure 2 Fire Front Specification Height to Centre A Maximum 9 Inches 23cm Minimum 7 5 Inches 19cm Ash Pan Cover Height B Maximum 3 5 Inches 9cm Minimum 2 5 Inches 6 4cm Ash Pan Cover Free Air Opening Minimum 5 sq Inches 32 3cm 2 Fire Fret Free Air...

Page 9: ... light to be purged of air 4 The pilot can be viewed at the front centre of the fire 5 Once the pilot flame is established hold the control knob in for approximately 10 20 seconds and release The pilot should now remain alight Repeat the procedure if necessary 6 The arrow should now be pointing to the PILOT position as shown in Figure 5 7 If the spark unit fails to light the pilot the appliance ma...

Page 10: ...n clockwise until the arrow is in the PILOT position then release 4 To extinguish the pilot push the control knob in and turn it clockwise until the arrow is in the OFF position then release NOTE The main burner will not light unless the fan is switched on Figure 6 Minimum Position Figure 7 Maximum Position WARNING Always turn on off the main burner using the control valve and NOT by means of any ...

Page 11: ...vicing we recommend that you use a HEPA filtered vacuum to remove any dust and soot accumulated in and around the fire before and after working on the fire to ensure that the release of fibres from these RCF articles is kept to a minimum We recommend that you should follow the normal hygiene rules of not smoking eating or drinking in the work area When replacing Components containing Refractory Ce...

Page 12: ...gether will result in a poor flame picture The best results come from a loose fuel build 5 Do not place any coals immediately over the pilot assembly 6 After the appliance has been allowed to warm up small adjustments using a small pair of tongs may be made to the top layer to achieve the desired flame picture 7 It is recommended that the coals be left alone once the desired flame picture has been...

Page 13: ...ith the legs facing up ensuring that none of the port holes are blocked 2 Place pebbles C D in position as shown in Figure 12 3 Place pebbles A B C in position as shown in Figure 13 4 Place pebbles A G K in Figure 14 and Figure 15 to complete the fuel effect layout 5 Small adjustments to the top layer may be made to alter the flame pattern if desired flame after the fire has been turned on A small...

Page 14: ...tralise the trim as necessary Magnets Figure 16 2 6 Fitting ioss Fascia if supplied 1 The Fascia is coated with a protective film This must be removed by peeling off before fitting the fascia 2 The fascia is held on by four magnets These will either be attached to the trim or supplied loose in a separate envelope Position them as shown in Figure 17 3 Offer the fascia onto the flange of the firebox...

Page 15: ...nerally heating appliances will create warm air convection currents that will transfer heat to any wall surface against which they are located Some soft furnishings including blown vinyl wallpapers may not be suitable for use where they are likely to encounter temperatures above the normal room level For this reason the manufacturer s advice should be sought before using this type of wall covering...

Page 16: ...tory Ceramic Fibres RCF we recommend that the replaced items are not broken up but are sealed within heavy duty polythene bags and clearly labelled as RCF waste RCF waste may be disposed of in suitably licensed landfill sites 2 8 1 Cleaning the Fire Bed and the Imitation Coals Pebbles 1 If excessive debris is observed on the imitation fuels or fire bed this must be removed before further using the...

Page 17: ...g a pair of tweezers if available or a piece of fine soft wire pick out the lint from the lint guard 2 With the aid of a small nozzle attachment on your vacuum cleaner apply suction at the lint guard on the pilot Very carefully do the same on the pilot head If after carrying out the above procedure there is no improvement to the performance of the fire seek expert help Lint Guard Figure 18 2 8 3 C...

Page 18: ...y removed the surface can then be re polished using 3M Scotchbrite pads Fine Grade Periodically it may be necessary to coat the entire surface in order to achieve a uniform finish This can be achieved by applying a light coat of oil baby oil using a soft lint free cloth then buffing in line with the grain until the excess is removed NOTE After any cleaning process the surface must be thoroughly dr...

Page 19: ...General Safety Requirements Before commencing installation ensure that the intended installation will comply with details in General Information on Page 1 3 2 General Dimensions 3 2 1 Dimensions for Standard Duo Power excluding Freedom Surround E A B C D Figure 19 Standard Box Dimensions refer to Table 1 Side Vent Trim Switch A 580mm 580mm B 575mm 575mm C 400mm 400mm D 180mm 155mm E 486mm 486mm Ta...

Page 20: ...Page 16 3 2 2 Additional Dimensions for Duo Power with Freedom Surround FLUE ADAPTER 675mm 70 0 mm 545mm 570mm 180mm Figure 20 ...

Page 21: ... Approved Document J paragraph 3 40 currently states Appliance should be placed on hearths unless c they are installed so that every part of any flame or incandescent material will be at least 225mm above the floor or b the manufacturer s instructions state that a hearth is not required Burley Magiglo would recommend that a hearth or physical barrier be installed with this appliance However should...

Page 22: ...ound OH 680mm OW 565mm OD 180mm HW Refer to Appliance Location details on Page 17 HD Refer to Appliance Location details on Page 17 AH 25mm minimum or 85mm minimum with Affinity Fascia and extension plates Table 3 Hole in the Wall without Freedom Surround AH 75mm minimum or 155mm minimum when fitting Affinity fascia with extension plates Table 4 Hearth Construction The hearth material must be non ...

Page 23: ...ke the form of a fender a shelf a wall mounted decorative bar etc All Duo Models W Must project a minimum of 150mm either side of any naked flame or incandescent material D Must project a minimum of 300mm in front of any naked flame or incandescent material The height of any physical barrier must be a minimum of 50mm above the finished floor level Table 5 Protected Area Figure 23 and Figure 24 sho...

Page 24: ...al barrier may be met D W Figure 28 Example of physical barrier dimensions as stated in Table 5 Protected Area D W Figure 29 Example of physical barrier dimensions as stated in Table 5 Protected Area D W 50mm Min Figure 30 Example of physical barrier dimensions as stated in Table 5 Protected Area W D Figure 31 Example of physical barrier dimensions as stated in Table 5 Protected Area ...

Page 25: ...gutters soil pipes or drain pipes 75 E Below eaves 200 F Below balconies or car port roof 200 G From a vertical drain pipe or soil pipe 150 H From an internal or external corner From an external corner not exceeding 450mm in depth 200 n a I Above ground roof or balcony level 300 J From a surface facing the terminal 600 K From a terminal facing a terminal 1200 L From an opening in the car port e g ...

Page 26: ...ded ventilation must be provided in accordance with the rules in force In other EC countries equivalent rules in force must be used 3 5 Technical Data Natural Gas Models LPG Gas Models Nominal maximum heat input 6 9 kW gross 6 5 kW gross Setting pressure Cold 6 5 mbar 0 2 mbar 34 0 mbar 1 0 mbar Minimum heat Input 4 0 kW gross 3 0 kW gross Minimum setting pressure 2 1 mbar 0 2 mbar 7 0 mbar 0 5 mb...

Page 27: ...ntents as follows Carton 1 Basic Kit Quantity Item 1 Gas Fire 1 Imitation Fuel Coal NG LPG or Pebble Set NG LPG 1 Trim optional 1 Fire Fret optional 1 Freedom surround optional supplied fitted Carton 2 Fan Unit Kit Quantity Item 1 Fan assembly 1 Flue duct components specified at time of order ...

Page 28: ...ithout Freedom Surround Figure 33 7 metres max 2 7 metres Standard kit Fan Box Outer Wall Firebox Low Level False Chimney Breast Could be full height 200mmx100mm 8 x4 Hole 900mm min 150mm min 180mm min Standard Control 155mm min Response TS Control 300mm min 150mm min Figure 34 ...

Page 29: ...HOLE 860mm DUCTS 860mm DUCT 490mm DUCT See Note Below Figure 35 Installation with Freedom Surround Please Note The figure above shows an additional 860mm length of flue duct that is not included in the standard side vent flue kit Additional lengths will be required when raising the appliance off the floor CONSTRUCTED FALSE CHIMNEY BREAST BASE NOT SHOWN FOR CLARITY TO FAN Figure 36 Example of Side ...

Page 30: ...Page 26 BASE FLUE DUCT CONSTRUCTED CHIMNEY BREAST CABLE FIXING FLOOR LEVEL NON COMBUSTIBLE WALL Figure 38 Sectional View of installation with Freedom Surround ...

Page 31: ...e checklist given on page 23 Make sure that the fireplace opening is suitable for the installation of the fire and prepare the fireplace to suit the dimensional requirements given in sections 3 2 3 3 and 3 7 i e fitting the fire surround the hearth etc 3 8 1 General Assembly Figure 39 STANDARD flue length is 2 7metres from the centre of the fire to the outside wall Extra flue lengths can be added ...

Page 32: ...ner However the final dimensions of the flue system must not exceed those shown in Table 7 below Configuration Number of Additional bends and or elbows Maximum flue length A 2 8 2 metres 27 feet B 1 7 6 metres 25 feet C standard kit 0 7 0 metres 23 feet D 1 6 4 metres 21 feet E 2 5 8 metres 19 feet F 3 5 2 metres 17 feet Table 7 Figure 40 ...

Page 33: ...ding beyond the standard side vent kit additional cable lengths will be required Item Part No Description 860mm 42mm 160mm PF00346 860mm Straight flue 145mm 90mm 50mm 42mm PF00348 90 degree bend 90mm 42mm 204mm 145mm PF00347 90 degree elbow 42mm 145mm 70mm PF00349 45 degree bend 90mm 42mm 145mm PF00350 Top Flue Adapter PF00445 3 3 Metre Extension cable ...

Page 34: ...fabric of the building The Freedom Surround greatly reduces the risk of cracking caused by excessive heat being transferred from the appliance to the wall Figures 35 36 and 37 show some typical examples of installation with Freedom Surround 3 8 5 Preparation for Installation all Models 1 Remove the two fire tray fixing screws from under the tray and carefully withdraw the fire tray from the firebo...

Page 35: ... the prepared base and temporarily fix in position using the cable fixing kit Feed the cable through the two top holes of the Freedom Surround and then through the vine eyes and then back into the bottom holes of the Freedom surround see Figure 43 Thread the cable through the tensioning screw from the threaded end and slide the screw all the way into the hole in the Freedom surround Pull the cable...

Page 36: ...d on as the main fixing method Note For top venting follow the same procedure as above but connecting a straight length of flue duct e g 860mm duct onto the gather hood by means of a Flue Straight Adapter PF350 3 8 9 Preparing the Flue Ducts for Hole in the Wall Mounting 1 Assemble the 2 elbows and the 140mm duct as shown in Figure 35 using screws provided Seal all the made joints using the alumin...

Page 37: ...asure the wall thickness plus any thickness of insulating material between the duct and wall Transfer this measurement onto the flue connector duct measuring from flanged end and cut Fit the 90 0 elbow at the cut end and continue the installation 5 Secure the fan chamber in position 6 From inside measure the gap between the two free ends of the flue ducts and attach further sections or part sectio...

Page 38: ...y fit together one way Do not attempt to force the plug into the socket Ensure that the plug is secured in position by gently pulling the cable 5 Proceed to section 3 9 Completing the Installation Figure 48 3 8 12 Fitting the Gas Supply 1 The gas supply can be fed into the firebox from rear or the right hand side see Figure 49 Care should be taken to sleeve the pipe when passing through masonry 2 ...

Page 39: ...o N neutral Outer Sleeve firmly clamped Cable grip Connect BROWN to L live 3Amp fuse approved to BS1362 Connect GREEN YELLOW to E or earth Figure 50 3 9 2 Fitting the Fire Tray 1 Remake the connection between the plug and the socket for the solenoid valve Because the plug and socket are keyed they will mate in one position only Do not attempt to force them together 2 Reposition the tray into the f...

Page 40: ...e at the main burner 8 Check that the pressure obtained on the pressure gauge is the same as that given in the Technical Data section in this booklet or on the data badge on the appliance 9 If the readings do not compare Check the supply pressure to the appliance This should be 20 mbar for natural gas 10 Turn the control knob to low rate position small flame position and check the low pressure Tur...

Page 41: ...e spillage test If there are any extractor fans in nearby rooms then repeat the smoke match test with all these fans operating and any interconnecting doors open between the fans and the fire 3 9 5 Fitting the Terminal Guard 1 Position the Terminal Guard centrally over the fan box and mark the fixing positions on to the wall 2 Drill and plug the marked positions 3 Screw the terminal guard in posit...

Page 42: ...Page 38 This page is left intentionally blank ...

Page 43: ... free of obstructions 3 With the gas and electricity supply on and the fan on check the ignition of the pilot Check that the main burner cross lights satisfactorily from the pilot 4 2 2 Cleaning the Fan Impeller 1 From the outside at the fan box remove the fan box cover and remove the fan from the fan box 2 Clean the impeller blades of any soot or debris using a brush 4 2 3 Servicing the Fire 1 En...

Page 44: ...s fit the fire tray into the firebox remake the gas connection and follow the commissioning instructions in this booklet Always carry out a gas soundness check on all gas joints broken during replacement of parts Follow instructions below to remove the fire tray from the firebox Place the ceramic fibre burner board in a safe place to prevent damage 4 3 1 Removing the Fire Tray 1 Remove coals from ...

Page 45: ...rd Solenoid Valve GAS INLET Figure 53 4 3 3 Pilot Assembly Replacement NOTE If any part of the pilot assembly becomes faulty the whole of the pilot assembly will need changing 1 Disconnect the HT lead from the bottom of the electrode and cut the cable ties detail Q 2 Using M9 spanner remove the thermocouple nut from the rear of the control valve detail P 3 Undo and remove the pilot gas feed pipe n...

Page 46: ...he cable ties detail Q and disconnect the HT wire from under the electrode 8 Refit all the components to the new BM control but not tightening any gas joints at this moment 9 Fit the assembly onto the tray and secure the BM control valve in position in its mounting bracket Fix the pilot assembly on the tray Tighten the grub screw detail S and thermocouple nut detail P 10 Now tighten all the gas ca...

Page 47: ...ng out on burner body Establish where spark is occurring and insulate or re route lead accordingly c Faulty HT unit Replace HT unit Piezo operates normally but pilot will not light a Interruption to gas supply Rectify b Pilot jet blocked Replace pilot assembly c Pilot filter blocked or partially blocked Remove and clean or replace Pilot lights but goes out when control is released a Loose thermoco...

Page 48: ...ed or partially blocked Remove and clean or replace Excessive sooting of coals a Coals and or aeration tubes not laid in accordance with the installation instructions Remove and re lay b Excessive draught Establish cause and rectify Fumes enter room when fire is in operation a Fault in fan motor Rectify problem or change fan motor assembly b Flue outlet terminal blocked Check terminal and rectify ...

Page 49: ...ace fan unit Check continuity across relay coil replace if necessary Replace air Pressure Switch Replace Solenoid Valve Refer to Installation and Operational Troubleshooting Does green neon light up Does the main burner come on Is there 230v 240v across fan terminals Is there 230v 240v across terminals 2 4 in control box Is there 230v 240v across terminals 2 3 in control box Does fan cycle on off ...

Page 50: ...F RL APS F Fan Motor RL Latching Relay APS Air Pressure Switch Figure 54 Fan Box Assembly Schematic 4 6 Wiring in Fan Box Schematic Fan Motor EARTH SOCKET AIR PRESS SWITCH RELAY 0 1 4 2 6 8 COMM N C N O Figure 55 Wiring in Fan Box Schematic ...

Page 51: ...4 8 Wiring inside Control Box COLOUR CODING bk black bl blue br brown r red w white g y green yellow 1 2 3 4 5 6 7 8 POWER SUPPLY TO FAN BOX g y g y g y w bk bk br br bl bl bl br bl bl NEON bl bk bk r r FAN SWITCH br bk Figure 57 Wiring inside Control Box ...

Page 52: ...patents 2193802 2240620 and 2256920 Other Patents Pending Magiglo is a registered trademark of Burley Appliances Ltd Burley Appliances Ltd Lands End Way Oakham Rutland LE15 6RB Tel 01572 725570 Fax 01572 724390 www magiglo co uk Email info magiglo co uk ...

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