Magic FLEX FLK02 FLX1.1, User Manual

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10. What are the minimum PC requirements for using FLEX?
Processor: Quad Core 2.5 GHz
Ram: 4GB DDR3
Memory: SSD of any capacity
Operating System: Windows 10, updates are in progress to this effect.
11. How do I open a Technical Support Ticket?
To open a “Technical Support” Ticket, you must log in to the MMS Helpdesk (mms.
magicmotorsport.com), access the Ticket section> Create New> Technical Support.
In this type of Ticket, after viewing the initial description of the Ticket, a screen will
appear where you will need to fill in the various fields in order to proceed to open the
Ticket:
1. Title: specify the details of the vehicle, ECU or TCU to be programmed and briefly
describe the reason for the request.
2. Attachment: add the compressed .log files (.rar or .zip) and, if possible, all the files
related to the problem (read files, write files, photos, etc.).
3. Description: include a detailed description of the reason for the request, indicating
the work processes carried out before the ticket was opened.
All this information is necessary in order to solve problems more efficiently, the more
information is provided to the Technical Staff, the faster a solution will be reached.
12. Where are the FLEX.log files located?
The .log files are files that monitor all the activities of the tool and are useful for the
correct resolution of problems encountered while using the tools.
The .log files are present inside the PC on which FLEX is installed in the Local Disk
address C: / Flex folder / Defprofile folder / History folder.
To be able to correctly submit the .log files to Tech Support, it will be necessary to
create a compressed archive of the History folder with an appropriate software (e.g.
Winrar or Zip) so that all .logs can be provided for a quick resolution of the problem.