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Rebooting/Resetting Pro Convert

Rebooting/resetting your Pro Convert when encountering unexpected
problems.

Rebooting Pro Convert

1.  Access the Web UI and sign in as administrator.

2.  Click the drop-list icon 

 behind your username at the top-right of the

Web UI and select 

Reboot

.

3.  When prompted in the window, click 

Reboot

.

Rebooting your device will not lose any of your configuration settings.

50

Summary of Contents for Pro Convert AES67

Page 1: ......

Page 2: ...Cable Connections 08 Web UI Configuration 08 Accessing the Web UI 10 Signing In Out 11 Dashboard 15 Global Settings 17 PTP 21 AES67 TX 22 AES67 RX 21 AES67 TX 22 AES67 RX 27 Stream 36 Matrix 40 System 50 Rebooting Resetting Pro Convert 52 FAQ 62 Support 63 Warranty 65 Notice 66 Glossary and Abbreviations TABLE OF CONTENTS 2 ...

Page 3: ...adcast audio online NDI SRT Icecast and audio over IP native AES67 The units can be powered by either a DC adapter or via Power over Ethernet PoE for further deployment simplicity Key Features Getting Started TM Be compatible with ST 2110 30 Input and output 3 5mm unbalanced 4 4mm balanced USB Audio Class Icecast AES67 NDI SRT Nanosecond accuracy timing synchronization is provided using IEEE 1588 ...

Page 4: ...b Browser for the Web UI PoE injector 802 3 af or DC 5V via MicroUSB connector Gigabit Ethernet Google Chrome version 49 and above Microsoft Edge Mozilla Firefox version 61 and above Apple Safari 11 1 and above Opera 55 0 2994 44 and above 4 ...

Page 5: ...parameters After the configuration is completed save the configuration 3 Check whether RX TX sessions are working successfully To connect cables to your device and power it on see Installation To connect UNBALANCE 3 5mm and BALANCE 4 4mm INs and OUTs see Installation To configure IP RX sessions see AES67 RX Icecast RX NDI RX SRT RX To configure IP TX sessions see AES67 TX Icecast TX NDI TX SRT TX ...

Page 6: ... it by yourself Contact a qualified service technician or your retailer for help Before using the product make sure all cables are correctly connected and the power cables are not damaged If you notice any damage contact your dealer immediately To avoid short circuits keep paper clips screws and staples away from connectors slots sockets and circuitry Avoid dust humidity and temperature extremes D...

Page 7: ...USB cable to the power adapter For USB Net Connect the other end of the USB cable to your computer For UAC USB audio class Connect the other end of the USB cable to the USB audio source For PoE Connect the other end of the Ethernet cable to a PoE switch or a PoE adapter for power and Ethernet connection For Ethernet connection To ensure high speed transmission it is recommended to connect the Pro ...

Page 8: ...vailable for Windows Win7 and above users 1 Connect your converter via Ethernet and power it up as shown on the left Figure1 Cable connections 2 Open a File Explorer window in one of the following ways 3 Select the Network at the bottom of the list of items on the left side of the File Explorer 4 Turn on the network discovery function if prompted Web UI Configuration Pro Convert allows to be contr...

Page 9: ... UI of the device in your web browser Solution 2 using USB NET 1 Connect the device and your computer using a USB cable as the left figure 2 Type the USB NET IP address in your web browser The default address is 192 168 66 1 The pop up web UI of the connected device will be shown in your browser Please do not change it unless there is a conflict in your network Do not connect more than one unit si...

Page 10: ...may cause configuration conflicts Signing In enter your account and password in the SIGN IN page Signing Out click the drop list icon behind your username at the top right of the Web UI and select Sign out The Reboot function requires administrative rights The default administrator account name and password are as follows Username Admin Password Admin We recommend you to change the admin password ...

Page 11: ...us Device name shows the name of your Pro Convert unit Only the Administrator can Setting Device Name in System General DEVICE Device name tab Serial number shows the serial number of your unit marked on the back Hardware version shows the hardware version of your unit Firmware version shows the current firmware version that s installed in your unit Administrator can update the firmware in the Sys...

Page 12: ...t memory usage Temperature shows the current temperature of the unit s processor Keeping the device free from dust and avoiding a high temperature work environment may help to avoid overheating of the device If the Temperature is approaching 100 please try to lower the temperature by ensuring a supply of cooler air Board Index shows the rotary switch number You can change the number on the rotary ...

Page 13: ...hows sampling depth and channels of the USB input signal Record shows sampling depth and channels of the USB output signal Source Session s lists format and QoS of current transmitted AES67 streams Format includes sample rate sample depth the number of channels per flow and the packet time You can set the parameters of the sessions at the AES67 TX tab Session lists format and QoS data of current r...

Page 14: ...nistrative rights Send shows the current Ethernet transmission speed AES67 can generate high bitrate high quality audio flows Observing this value will help to guide you in determining how many AoIP streams your LAN can handle Receive shows the current Ethernet receive speed Connection shows USB NET connection status IP Address shows USB NET IP Address By default it is 192 168 66 1 You can manuall...

Page 15: ...andard Professional Media Over Managed IP Networks Pulse Code Modulation Digital Audio It is off by default Multicast audio streams over IP networks using IGMP protocol The length of the sampling data packet is 1ms All equipments shall be sampled at 48KHz and the sampling depth can be 16 bits or 24 bits The number of channels in the packet is limited by the payload size of RTP audio payload 1440 b...

Page 16: ...e voltage And when a signal s voltage exceeds the input sensitivity of an amp clipping and distortion may occur A smaller value brings a higher volume For Unbalanced input options are 12dBu default 4dBu 0dBu 2dBu 0dBV and 10dBV For balanced input options are 24dBu SMPTE 18dBu EBU default 4dBu 0dBu 2dBu 0dBV and 10dBV Output Level Specify the parameter for 4 4mm balanced and 3 5mm unbalanced output...

Page 17: ...cks with an accuracy of less than 1 microsecond via Ethernet networks Priority 1 specify PTP priority 1 value when advertising the clock The range is from 0 to 255 The default value is 255 This value works for best master clock selection Lower values take precedence Priority 2 specify the priority 2 value to use when advertising this clock This value is used to decide between two devices that are ...

Page 18: ...eer The default setting is E2E End to End means the latency through the network is calculated directly between master and slave The slaves sends delay requests upstream to the master the master responds and the network latency is calculated The advantage of this method is that the network nodes do not need to be PTP compliant which reduces the limitations on hardware that can be used in the networ...

Page 19: ... is 0 5sec This parameter will not be effective when it is a slave clock Sync The icon lights green indicates this device has synchronized with its master Red indicates it is not synced with its master Master is always green Lock to shows GMID of current master clock Role shows the role of your device now is either master or slave 19 ...

Page 20: ...dmistrator can modify the date at System General DATE TIME Statistical chart shows the latest 5min statistics Fig 1 shows a typical chart when the device works as a Master clock Fig 2 shows how it works as a slave clock If the statistics exceed 2000ns for many times we suggest you improve the LAN to avoid network congestion 20 ...

Page 21: ... default codec Channels AES67 flow can contain 1 to 8 channels Packet time the same as Global Settings Packet time TTL time to live often indicates the number of the routers which the packet passed through before it was dropped It is also known as the hop limit The default value is 15 The range is 1 to 255 We recommend you use the default value unless a complicate network is accessed then a higher...

Page 22: ...ick Apply after modification Hover your mouse over the session to be deleted and click the icon appeared from the left panel of the AES67 TX tab then confirm your delete in the prompt window To add a source discovered by the converter automatically 1 Click Add Session 2 Select a task in the Auto Discover tab listed and click Apply To add a source via SDP 1 Click Add Session 2 Set the following par...

Page 23: ...RI of description e email address p phone number c connection information not required if includ ed in all media b zero or more bandwidth information lines One or more time descriptions t and r lines s ee below z time zone adjustments k encryption key a zero or more session attribute lines Zero or more media descriptions Time description t time the session is active r zero or more repeat times Med...

Page 24: ...le c connection information b zero or more bandwidth information lines k encryption key a zero or more media attribute lines The SDP file can be obtained from TX An example SDP description is shown as below and the fields in red box are required 24 ...

Page 25: ...he mediaclk direct field of TX SDP file Codec codec of AES67 source Channels the number of channels contained by the AES67 source Packet time packet time of AES67 source Buffer specify buffer time from 0 to 15ms for multicast 0 to 12ms for unicast The defaule value is 6ms for both multicast and unicast Latency allowed specify allowed latency for AES67 RX from 1 to 50ms The defaule value is unlimit...

Page 26: ... PTP status and QoS Duration shows receiving duration since the last modification Peak latency max latency of the session Average latency average latency of the session Late packets number of packets received after the stated time within duration Lost packets number of lost packets within duration Underflow times number of underflow times within duration Overflow times number of overflow times wit...

Page 27: ...haracters like _ The group name entry can contain comma separated values allowing your converter to send to all the groups listed here The default group is public group Mode choose Full NDI default value when you need high quality NDI streams with a gigabit LAN connection HX NDI is kind of low bandwidth but high efficiency version of NDI full bandwidth Discovery server The receiver and sender can ...

Page 28: ...55 255 Subnet Mask can be legitimate value ranging from 255 0 0 0 to 255 255 255 0 Time To Live ranges from 1 to 255 The default value is 4 TCP Uni Connection indicates to establish single TCP connection between the converter and receiver and transfer all A V packets are transferred via one port TCP Multi Connection indicates to establish multiple TCP connections between the converter and receiver...

Page 29: ...status at the Presets list Copy NDI TX Stream Name Click on the copy icon then the current stream name is copied successfully Setting OPTIONS Discovery server specify the IP address of the receiver server running discovery service function when Discovery server is toggled on IP Address shows the IP Address of the backup NDI channel The failover IP Address is automatically obtained after you select...

Page 30: ...0ms to get a smooth NDI flow Lower buffer settings produce lower latency but will require more resources Generally the use of default value is recomended The auto detected NDI sources are listed below Buffer duration Select the target stream and click Save as preset to add it to the preset list To add an NDI source manually 1 Click Add 2 Set the following parameters in the Accurate Add tab Alias S...

Page 31: ...he presets list fill in the parameter with 192 168 1 1 5961 Either a name or a URL is required when adding a new NDI source Ensure that the two properties are those of the same unit when you are filling in them both Headroom Options are 0dB 6dB 14dB EBU and 20dB SMPTE default Buffer duration Enter a number between 31 and 120ms and the default value is 60ms We recommend that the buffer time should ...

Page 32: ...or current preset task for your convenience of the presets management which will be displayed in the presets Mode Select Caller or Listener The converter can be worked as either a SRT Caller to call a listerner or a SRT Listener to be called Address Enter the Listener address when the Mode is set to Caller If the SRT listener and caller are on the same LAN enter the private IP address of the SRT l...

Page 33: ...l and recovered packets Possible value range is 5 100 and default as 25 A worse network link condition requires more Bandwidth for overhead transmission MTU Maximum Transmission Unit ranges from 0 to 1500 And the default value is 1500 Encryption Choose an encryption algorithm from AES 128 192 256 or not used Passphrase Enter the password phrase for the chosen Encryption Headroom Options are 0dB de...

Page 34: ...start the streaming to Icecast Make sure the Icecast server is up and running Checking Session Status You can check the icecast connection status at the Presets list Name specify a session name The range is from 1 to 32 characters including A Z a z 0 9 and _ Server URL input the icecast server domain or IP address The server must be pinged Server login input server username and password Coding for...

Page 35: ...er is up and running Checking Session Status You can check the icecast connection status at the Presets list Name specify a session name The range is from 1 to 32 characters including A Z a z 0 9 and _ Server URL specify a domain name or IP address of an icecast server to receive from Stream list shows icecast flows that sent by your specified Server URL Headroom Options are 0dB default 6dB 14dB E...

Page 36: ...nals to desired output paths The advantage of the audio switch table result in a very simple and visual way for you to manage routing or mixing of any analog or IP based input channel to any output Click the icon to expand all channels of the chosen stream Click the icon to hidden the channels indicates the in and out channel are idle indicates the input stream channel will be delivered to the out...

Page 37: ...output audio stream and up to 12 tasks in total To add a specified IN flow to an OUT flow click the IN OUT stream intersections in the charter then all channels contained in the chosen IN flow will be all added to each of the OUT channle For example to route the IN USB audio flow to the Balanced OUT you can click and check their cross point To add a specified IN channel of a flow to a specific OUT...

Page 38: ...ndow Manage AES67 out Editing AES67 output channels Click the icon on the OUT AES67 flow at the end of the OUT on the vertical axis then choose a flow from the Source Session s list in the prompt window Manage AES67 RX sessions at AES67 RX tab Up to 4x8 AES67 channels are supported Add TX sessions in the AES67 TX tab then you can find them in the prompt window 38 ...

Page 39: ... OUT automatically And these sessions share the same 4 channel data Mixing Console Mixing Audio mixing is the process of optimizing and combining multitrack channels into a mono stereo or other end product 1 Expand an OUT flow and click on an channel to open Mixing Console window 2 Choose a Mixed Output flow 3 Choose a Channel from the contained channels of the chosen flow 4 Adjust volume gain for...

Page 40: ...rs a to z A to Z 0 9 spaces and special characters like _ 4 Click Apply to save your change System With administrative rights you can access the System tab to control more functions such as Setting device name Joining Magewell Cloud and modifying date time Network settings for joining a specific LAN Updating firmware for the latest features and improvements Creating or removing general user accoun...

Page 41: ...lick and enter the System General tab 3 Enter a new Name in USB DEVICE section The device name is a string of 1 to 30 non case sensitive characters containing letters a to z A to Z 0 9 spaces and special characters like _ 4 Click Apply to save your change USB device name change will take effect after rebooting Windows OS users need to re add the AES67 converter in Device Manager Sound audio and ga...

Page 42: ...ut HTTP port number which should be consist with that of Cloud Click Deregister to log out from the Magewell Cloud Cloud status Online or Offline Online indicates that the communication between device and Cloud platform goes well On the other hand Offline indicates the communication is interrupted Register status shows current status of cloud join permission including Incorrect invitation code you...

Page 43: ...s administrative rights By default the Pro Convert unit automatically detects any connected network You can set a static IP Address if the device failed to auto configure using DHCP If multiple devices are connected using USB NET change the IP address according to your own arrangement Setting Ethernet IP Address 1 Click and enter the System Network ETHERNET section 2 Click Edit Cloud address shows...

Page 44: ...Note 1 Click and enter the System Network USB NET section 2 Click Edit 3 Enter a new IP address for USB NET 4 Click Apply to save changes 5 Type the manually set IP address in your web browser to access the Web UI verifying if the network settings work Using of default USB NET IP address is recommended unless there is a conflict on your LAN Do not connect more than one converter simultaneously to ...

Page 45: ...Setting DNS 1 Click and enter the System Network DNS section 2 Click Edit 3 Turn on Set DNS Manually then enter a new Primary DNS and Secondary DNS 4 Click Apply to save changes 45 ...

Page 46: ... download the Pro Convert firmware package from the Downloads section of the Magewell website www magewell com downloads pro convert The device will automatically verify the update file The unit will upload the file after the file verification is passed 1 In the Manual Update window click Update DO NOT shut down or reboot the device when updating firmware The changes will take effect after you reb...

Page 47: ...ord and confirm your password 4 Click OK 5 Repeat Step 3 to 5 to add multiple users 6 To delete a user move the cursor to the user name you want to delete then click the delete button X appeared at the top right corner Confirm the deletion when prompted Create Remove General User Accounts Modify User Password The username is a string of 3 to 12 characters which contains the letters A Z a z numbers...

Page 48: ...and confirm your new password The password is a string of 1 to 32 characters which contains letters A Z a z numbers 0 9 and special characters _ 4 Click OK Solution 2 via System User tab with administrative rights 1 Access the Web UI and sign in from the administrator account then you can change any user s password 2 Click and enter the System User tab 3 Hover the cursor over the specifed user nam...

Page 49: ...gs Click Yes when prompted Total shows the total number of filtered events All Check to show all logs The device can store up to 1000 local log entries After 1000 entries have been recorded the oldest entry will be deleted before a new one can be added Information Check to show information logs which record user actions or significant system events e g login and signal locked Warning Check to show...

Page 50: ...ed problems Rebooting Pro Convert 1 Access the Web UI and sign in as administrator 2 Click the drop list icon behind your username at the top right of the Web UI and select Reboot 3 When prompted in the window click Reboot Rebooting your device will not lose any of your configuration settings 50 ...

Page 51: ...d type in the USB NET address to access the Web UI SIGN IN page The default address is 192 168 66 1 Please do not change it unless there is a conflict in your network 3 Click Reset all settings at the top right corner of the SIGN IN page The reset process may take a few minutes Warning Resetting your device will lose all your custom configurations 51 ...

Page 52: ...ower 2 Via PoE Plug in an Ethernet cable connected to a PoE switch or a PoE adapter for power and Ethernet connection Note FAQ Pro Convert devices require a 5V DC source with a current rating of less than 2 1A We recommend that you use only the included Magewell accessories If any included accessory is lost or broken please contact your Magewell authorized local resellers for help 52 ...

Page 53: ... 10 11 users Google Chrome version 49 and above Microsoft Edge Mozilla Firefox version 61 and above Apple Safari 11 1 and above Opera 55 0 2994 44 and above Connect your converter via Ethernet and power it up as shown on the left Step 1 Open a File Explorer window in one of the following ways Step 2 Click on the Start button and find File Explorer in the Start menu Press the Windows logo key E Sel...

Page 54: ...l number marked on your device will be in a form like D424000000000 Double click the converter icon to open the Web UI of the device in your web browser Step 6 Connect the Pro Convert device to your computer using the USB cable Step 1 Launch your web browser and type in USB NET address to access the Web UI The default address is 192 168 66 1 Step 2 Enter your account and password in the SIGN IN pa...

Page 55: ...ice name is a string of 1 to 30 non case sensitive characters containing letters a to z A to Z 0 9 spaces and special characters like _ It may take a few minutes for your settings to take effect Access the Web UI and sign in as administrator Step 1 Click and enter the System General tab Step 2 Change the Device name Step 3 Click Apply to save your changes Step 4 Verify your settings click and ente...

Page 56: ...ork The reset process may take a few minutes Warning Resetting your device will lose all your configuration data Connect your converter to your computer Step 1 Launch your web browser and type in the USB NET address to access the Web UI SIGN IN page Step 2 Click Reset all settings at the top right corner of the SIGN IN page Step 3 56 ...

Page 57: ...eboot process may take a few minutes The Firmware version should now show the number of the new update Access the Web UI and sign in as administrator Step 1 Click and enter the System Firmware tab Step 2 Click on click to upload Step 3 Select the mwf firmware update file from your local storage Step 4 Click Open to upload the updates package Step 5 In the Manual Update window click Update Step 6 D...

Page 58: ...unless there is a conflict on your network The reset process may take a few minutes and all configuration data will be lost not just the passwords Access the Web UI and sign in as administrator Step 1 Click and enter the System tab Step 2 Click the Set password link which appears when your mouse hovers over the user name Step 3 Type in new password and confirm the new password as prompted in the w...

Page 59: ...hich contains letters A Z a z numbers 0 9 and special characters _ Click and enter the System tab Step 5 Click the Set password link appeared when your mouse hovers over the user name Step 6 Type in new password and confirm the new password as prompted in the window Step 7 Click OK Step 8 59 ...

Page 60: ...2 168 xxx 2 as shown in Figure2 Windows Command Line Interpreter For Linux users 1 Launch the terminal 2 Type in ifconfig a and find an IPv4 address of the form 192 168 xxx 2 as shown in Figure3 Linux Terminal For Mac users 1 Click the System Preferences icon in the Dock or choose Apple menu System Preferences 2 Choose Network Pro Convert and check the IP Address as shown in Figure4 Mac Network If...

Page 61: ...Figure3 Linux Terminal Figure4 Mac Network 61 ...

Page 62: ...it the following channels Technical Support Tutorial video www magewell com tv YouTube Magewell Knowledge base www magewell com kb pro convert Official website www magewell com pro convert Submit your questions in the online Ticket System tickets magewell com Contact the Magewell Technical Support Team at support magewell net 62 ...

Page 63: ...e product is DOA Magewell will be responsible for the shipping cost 3 If some components need to be replaced Magewell will decide to repair renovate or replace the components by itself Magewell may use new or repaired component to repair the product The repaired product can be expected to work normally and the performance to remain the same Repaired products can work in a good working condition an...

Page 64: ...eplaced product assumes 1 the remaining term of the Warranty of the replaced unit or faulty unit 2 ninety 90 days from the date of replacement or repair whichever provides longer coverage for you The extended warranty is only valid for repaired replaced components 7 The period of service depends on the client s location country and area and the product To view the complete warranty policy please v...

Page 65: ...ive owners About this Document This document is for reference only Please refer to the actual product for more details The user shall undertake any losses resulting from violation of guidance in the document In case that PDF document cannot be opened please upgrade the reading tool to the latest version or use other mainstream reading tools This company reserves rights to revise any information in...

Page 66: ...dia organization whose countries are within the European Broadcasting Area EBA or who are members of the Council of Europe Icecast Icecast is a streaming media project released as free software maintained by the Xiph Org Foundation PoE Power over Ethernet PoE is a networking feature defined by the IEEE 802 3af and 802 3at standards PoE allows a single cable to provide both data connection and elec...

Page 67: ...ly measure quality of service sev eral related aspects of the network service are often considered such as packet loss etc SDP Session Description Protocol SMPTE The Society of Motion Picture and Television Engineers SMPTE founded in 1916 as the Society of Motion Picture Engineers or SMPE is a global p rofessional association of engineers technologists and executives working in the media and enter...

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