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Conditions and Limitations of Warranty
CFHM warrants its products against manufacturing defects to the original purchaser only - i.e., the individual or
legal entity (registered customer) whose name appears on the warranty registration card filed with CFHM -
provided that the purchase was made through an authorized CFHM dealer and is subject to the following terms
and limitations.
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
The gas fireplace or fireplace insert must be installed by a licenced, authorized service technician, or contractor.
Installation must be done in accordance with the installation instructions included with the product and all local
and national building and fire codes.
This limited warranty does not cover damage caused by misuse, lack of maintenance, accident, alterations,
abuse, or neglect, and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion, or discoloring caused by excessive
heat, abrasive and chemical cleaners, nor breakage of logs and embers, nor any venting components used in the
installation of the fireplace.
CFHM warrants its steel burners against defects in workmanship and material for life, subject to the following
conditions: During the first 10 years, CFHM will replace or repair the defective parts at our option free of charge.
From 10 years to life, CFHM will provide replacement burners at 50% of the current retail price.
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in
material or workmanship provided that the product has been operated in accordance with the operation
instructions and under normal conditions.
After the first year, with respect to the Luxor Limited Lifetime Warranty, CFHM may, at its discretion, fully
discharge all obligations with respect to this warranty by refunding to the original warranted purchaser the
wholesale price of any warranted but defective part(s).
After the first year, will not be responsible for installation, labor, or any other costs or expenses related to the
reinstallation of a warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in this Luxor Limited Lifetime Warranty, CFHM’s responsibility under
this warranty is defined as above and it shall not in any event extend to any incidental, consequential, or indirect
damages.
This warranty defines the obligation and liability of CFHM with respect to the Luxor gas appliance and any other
warranties expressed or implied with respect to this product, its components, or accessories are excluded.
CFHM neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to
the sale of this product. CFHM will not be responsible for: over-firing, downdrafts, spillage caused by
environmental conditions such as rooftops, buildings, nearby trees, hills, mountains, inadequate vents, or
ventilation, excessive venting configurations, insufficient makeup air, or negative air pressure which may or may
not be caused by mechanical systems such as exhaust fans, furnaces, clothes dryers, etc.
Any damages to fireplace, combustion chamber, or other components due to water, weather, long periods of
dampness, condensation, chemicals, or cleaners, will not be the responsibility of CFHM.
The bill of sale or copy will be required together with a serial number and a model number when making any
warranty claims from your authorized dealer. The warranty registration card MUST be returned within fourteen
days of purchase to register the warranty.
CFHM reserves the right to have its representative inspect any product or part thereof prior to honoring any
warranty claim.
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