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Lutron Electronics Co., Inc.
One Year Limited Warranty
For a period of one year from the date of purchase, and subject to the exclusions and restrictions described below, Lutron
warrants each new unit to be free from manufacturing defects. Lutron will, at its option, either repair the defective unit or
issue a credit equal to the purchase price of the defective unit to the Customer against the purchase price of comparable
replacement part purchased from Lutron. Replacements for the unit provided by Lutron or, at its sole discretion, an approved
vendor may be new, used, repaired, reconditioned, and/or made by a different manufacturer.
If the unit is commissioned by Lutron or a Lutron approved third party as part of a Lutron commissioned lighting control
system, the term of this warranty will be extended, and any credits against the cost of replacement parts will be prorated, in
accordance with the warranty issued with the commissioned system, except that the term of the unit’s warranty term will be
measured from the date of its commissioning.
EXCLUSIONS AND RESTRICTIONS
This Warranty does not cover, and Lutron and its suppliers are not responsible for:
1. Damage, malfunction or inoperability diagnosed by Lutron or a Lutron approved third party as caused by normal wear and
tear, abuse, misuse, incorrect installation, neglect, accident, interference or environmental factors, such as (a) use of incorrect
line voltages, fuses or circuit breakers; (b) failure to install, maintain and operate the unit pursuant to the operating instructions
provided by Lutron and the applicable provisions of the National Electrical Code and of the Safety Standards of Underwriter’s
Laboratories; (c) use of incompatible devices or accessories; (d) improper or insufficient ventilation; (e) unauthorized repairs
or adjustments; (f) vandalism; or (g) an act of God, such as fire, lightning, flooding, tornado, earthquake, hurricane or other
problems beyond Lutron’s control.
2. On-site labor costs to diagnose issues with, and to remove, repair, replace, adjust, reinstall and/or reprogram the unit or any
of its components.
3. Equipment and parts external to the unit, including those sold or supplied by Lutron (which may be covered by a separate
warranty).
4. The cost of repairing or replacing other property that is damaged when the unit does not work properly, even if the damage
was caused by the unit.
EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY, THERE ARE NO EXPRESS OR IMPLIED WARRANTIES OF ANY TYPE,
INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. LUTRON DOES NOT
WARRANT THAT THE UNIT WILL OPERATE WITHOUT INTERRUPTION OR BE ERROR FREE.
NO LUTRON AGENT, EMPLOYEE OR REPRESENTATIVE HAS ANY AUTHORITY TO BIND LUTRON TO ANY AFFIRMATION,
REPRESENTATION OR WARRANTY CONCERNING THE UNIT. UNLESS AN AFFIRMATION, REPRESENTATION OR WARRANTY MADE
BY AN AGENT, EMPLOYEE OR REPRESENTATIVE IS SPECIFICALLY INCLUDED HEREIN, OR IN STANDARD PRINTED MATERIALS
PROVIDED BY LUTRON, IT DOES NOT FORM A PART OF THE BASIS OF ANY BARGAIN BETWEEN LUTRON AND CUSTOMER AND
WILL NOT IN ANY WAY BE ENFORCEABLE BY CUSTOMER.
IN NO EVENT WILL LUTRON OR ANY OTHER PARTY BE LIABLE FOR EXEMPLARY, CONSEQUENTIAL, INCIDENTAL OR SPECIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, CONFIDENTIAL OR OTHER INFORMATION,
OR PRIVACY; BUSINESS INTERRUPTION; PERSONAL INJURY; FAILURE TO MEET ANY DUTY, INCLUDING OF GOOD FAITH OR OF
REASONABLE CARE; NEGLIGENCE, OR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER), NOR FOR ANY REPAIR WORK
UNDERTAKEN WITHOUT LUTRON’S WRITTEN CONSENT ARISING OUT OF OR IN ANY WAY RELATED TO THE INSTALLATION,
DEINSTALLATION, USE OF OR INABILITY TO USE THE UNIT OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF
THIS WARRANTY, OR ANY AGREEMENT INCORPORATING THIS WARRANTY, EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF LUTRON OR ANY SUPPLIER, AND EVEN
IF LUTRON OR ANY OTHER PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANY DAMAGES THAT CUSTOMER MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING,
WITHOUT LIMITATION, ALL DIRECT DAMAGES AND ALL DAMAGES LISTED ABOVE), THE ENTIRE LIABILITY OF LUTRON AND
OF ALL OTHER PARTIES UNDER THIS WARRANTY ON ANY CLAIM FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH
THE MANUFACTURE, SALE, INSTALLATION, DELIVERY, USE, REPAIR, OR REPLACEMENT OF THE UNIT, OR ANY AGREEMENT
INCORPORATING THIS WARRANTY, AND CUSTOMER’S SOLE REMEDY FOR THE FOREGOING, WILL BE LIMITED TO THE AMOUNT
PAID TO LUTRON BY CUSTOMER FOR THE UNIT. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS WILL APPLY TO
THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify Lutron within the warranty period described above by calling the Lutron Technical
Support Center at (800) 523-9466. Lutron, in its sole discretion, will determine what action, if any, is required under this
warranty. To better enable Lutron to address a warranty claim, have the unit’s serial and model numbers available when
making the call. If Lutron, in its sole discretion, determines that an on-site visit or other remedial action is necessary, Lutron
may send a Lutron Services Co. representative or coordinate the dispatch of a representative from a Lutron approved vendor to
Customer’s site, and/or coordinate a warranty service call between Customer and a Lutron approved vendor.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states
do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do
not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply
to you.
NEC is a registered trademark of the National Fire Protection Association, Quincy, Massachusetts.
Lutron, GRAFIK Eye and Quantum are registered trademarks and Q-Design is a trademark of Lutron Electronics Co., Inc.
© 2012–2015 Lutron Electronics Co., Inc.
Internet: www.lutron.com
E-mail: [email protected]
Worldwide Headquarters
USA
Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299
TEL: +1.610.282.3800
FAX: +1.610.282.1243
Technical support: 1.800.523.9466
Toll-free: 1.888.LUTRON1
[email protected]
North and South America
Technical Support Numbers
USA, Canada, and
Caribbean: 1.800.523.9466
Mexico: +1.888.235.2910
Central/South America: +1.610.282.6701
European Headquarters
United Kingdom
Lutron EA Ltd.
6 Sovereign Close
London, E1W 3JF, UK
TEL: +44.(0)20.7702.0657
FAX: +44.(0)20.7480.6899
Technical support: +44.(0)20.7680.4481
FREEPHONE: 0800.282.107
[email protected]
Asian Headquarters
Singapore
Lutron GL, Ltd.
15 Hoe Chiang Road
#07-03-Tower Fifteen
Singapore 089316
TEL: +65.6220.4666
FAX: +65.6220.4333
Technical support: 800.120.4491
[email protected]
Asia Technical Support Numbers
Northern China: 10.800.712.1536
Southern China: 10.800.120.1536
Hong Kong: 800.901.849
Indonesia: 001.803.011.3994
Japan: +81.3.5575.8411
Macau: 0800.401
Singapore: 800.120.4491
Taiwan: 00.801.137.737
Thailand: 001.800.120.665853
Other countries: +65.6220.4666
