Lucent Technologies’ commitment to quality and reliability
...................................................................................................................................................................................................................................
Lucent Technologies is extremely committed to providing our customers with products
of the highest level of quality and reliability in the industry. Metropolis
®
AMU is a
prime example of this commitment.
In line with this policy, all major transmission facilities in the USA, Europe and China
are ISO-9000 certified. In line with the above, Lucent Technologies’ policy statement
in this respect is as follows.
Quality policy
Lucent Technologies is committed to achieving sustained business excellence by
integrating quality principles and methods into all we do at every level of our company
to
•
anticipate and meet customer needs and exceed their expectations, every time
•
relentlessly improve how we work – to deliver the world’s best and most
innovative communications solutions – faster and more cost-effectively than our
competitors
Reliability in the product life-cycle
Each stage of the life cycle of Metropolis
®
AMU relies on people and processes that
contribute to the highest product quality and reliability possible. The reliability of a
product begins at the earliest planning stage and continues into
•
Product architecture
•
Design and simulation
•
Documentation
•
Prototype testing during development
•
Design change control
•
Manufacturing and product testing (including 100% screening)
•
Product quality assurance
•
Product field performance
•
Product field return management
The R&D community of Lucent Technologies is certified by ISO 9001.
Quality and reliability
...................................................................................................................................................................................................................................
365-312-847R4.0
Issue 4, November 2006
Lucent Technologies - Proprietary
See notice on first page
5-3
