Standard Repair
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Introduction
If Lucent Technologies determines that a product is not defective or is in conformance,
the customer shall pay Lucent Technologies the costs of handling, inspecting, testing,
and transporting the product and, if applicable, travel and related expenses.
Repair interval
Lucent Technologies repair locations set their own standards for return intervals. On
average, the minimum time to return repairs to the customer is 14 days from the
receipt of the product by the repair location. The maximum time to return repairs to
the customer can range from 50 to 180 days.
Out-of-Warranty provisions
For any activity associated with repair or replacement of hardware and/or software
systems that is determined by Lucent Technologies to be out of warranty, materials and
labor will be billed at Lucent Technologies list price (time-and-materials plus additional
incurred expenses), or in accordance with a separate Technical Support Contract.
International repair and service
The customer or the customer’s in-country representative should send a description of
the material to be returned for repair or service including the quantity, comcodes, and
serial numbers (if available).
After the material has been shipped, the following information should be faxed to the
Service Center:
•
Customer’s return address
•
Customer contact name, telephone number, and fax number
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Value of material
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Identification of any hazardous equipment or material
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Shipping information including the date of shipment, air way bill, carrier name,
flight number, number of cartons, and weight of material.
When the material arrives at the Service Center, it is entered into the Repair, Service,
and Return database for tracking purposes.
The repair location will repair the material. If it is determined that an item is not
repairable and the item is under factory warranty, a replacement will be sent. If the
item is out of factory warranty, the customer will advise their Country Desk
Representative if they would like to order a replacement.
The Service Center will prepare the paperwork for exporting the material, and ship the
material to the customer. When available, the Service Center will fax the shipping
information to the customer or the customer’s in-country representative.
Product support
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365-312-847R4.0
Issue 4, November 2006
Lucent Technologies - Proprietary
See notice on first page
6-13
