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13

Often-Used Features

Direct Voice Mail*

To program:
See 

Programming Buttons & Settings

, p. 17.

Direct Voice Mail allows an inside caller to call
directly or transfer a call to another user’s voice
mail. You can also use the feature 

after you have

dialed the extension; just do Step 1 below.

To call directly to another user’s voice mail or
transfer a call directly to another user’s voice
mail:
1. Press the programmed 

Direct Voice Mail

button,

OR

Press the 

Feature

 button and dial 

56

.

2. Dial the extension whose voice mail you

want to call or transfer a call to; you can
use a programmed 

Auto Dial

 button

(see p. 11).

Note: 

If you are transferring a call to an

extension that does not have voice mail, you
hear an error tone and the call returns to you
after a time interval.

* Release 3.0 and later systems only.

Do Not Disturb

Must be programmed on a button. To program:
See 

Programming Buttons & Settings

, p. 17.

This feature prevents calls from ringing at your
extension, although outside calls at line
buttons cause the green lights to flash. If you
have coverage, your calls are covered. If you
have programmed a 

Posted Messages

button (p. 8), inside callers with display
phones see 

Do Not Disturb when they attempt

to call you. A system operator or the person
providing individual coverage for you can still
call you. Callback calls and returning transfers
ring at your phone.

To use:
Press the programmed button to turn on or off.
When the feature is on, the green light is on.

␣ Forward & Follow Me␣

To program:
See 

Programming Buttons & Settings

, p. 17.

Forward and Follow Me send calls to another
phone when you are busy and need your calls
covered or when you are not working at your
desk. Turn either off from your extension or the
one you are visiting.

• If you want your calls handled at another

extension or at an outside number, turn on
Forward from your extension.

• If you are working away from your phone,

turn on Follow Me at the phone where
you are.

If Delayed Call Forwarding is turned on
through centralized telephone programming,
calls ring at the forwarding extension for the
programmed number of rings (0–9) before
being forwarded. To change the Delayed Call
Forwarding setting, contact your system
manager.

To forward calls to another extension:
1. Press the button you have programmed,

OR

Press the 

Feature

 button and dial 

33

.

2. Dial the extension.
To forward calls to an outside number (if enabled):
1. Press the button you have programmed,

OR

Press the 

Feature

 button and dial 

33

.

2. Dial the dial-out code, outside number, and 

#

.

To set up Follow Me and receive calls at
another extension:
1. Press the 

Feature

 button and dial 

34

.

2. Dial your extension.
To cancel Forward and Follow Me:

• To cancel forwarding or following of your

own calls: at your extension, press the

Feature

 button, dial 

33

 and your

extension.

• To cancel all extensions forwarded or

followed to yours: at your extension,
press the 

Feature 

button, dial 

34

.

• To cancel one extension forwarded or

followed to yours: at your extension, press
the 

Feature

 button, dial 

34

 and that

extension.

Summary of Contents for Merlin Legend MLX-10

Page 1: ...ce Messaging 7 8 Leaving Messages Receiving Messages 7 Posting Messages Signaling Notify 8 Using Features 9 Activating Features Feature Codes Often Used Features 10 16 Account Codes Authorization Codes 10 Auto Dial Callback Line Request 11 Call Waiting Camp On Coverage 12 Direct Voice Mail Do Not Disturb Forward Follow Me 13 Last Number Dial Night Service Paging 14 Park Paging Personal Speed Dial ...

Page 2: ...l out for quick reference Speaker Press to turn the speak erphone on off for hands free conversation during a call or when a call rings or press to hang up a speakerphone call Line Buttons Outside Pool SA and ICOM buttons see p 1 blank line buttons can be programmed with features see p 17 MLX 10 has 10 line buttons MLX 5 has 5 line buttons Message Light The red LED is lit to indicate a waiting mes...

Page 3: ... outside calls receive inside ringing and voice announced calls make inside voice announced calls SA Originate Make not receive inside and Only outside calls Shared SA Make answer calls for co workers or join conversa tions One person has an SA button that is shared with one or more others who have SSA buttons corresponding to it See Rings p 2 for infor mation about how calls ring at these buttons...

Page 4: ... arrives at your phone you can use this feature to give the second call a short ring Immediate Ring Calls ring immediately on line buttons set this way Delay Ring This setting causes calls to ring at your phone after a delay If your calls are being covered this allows time for another person to answer a call before you do No Ring Calls do not ring except for returning transferred and Callback call...

Page 5: ... For information about headsets see p 5 Automatically redial a number you dialed before See Last Number Dial p 14 and Saved Number Dial p 16 Connect to an extension or outside line when it s free See Callback Line Request p 11 Enter an account code before or during a call See Account Codes p 10 Make a call from another extension using your own See Authorization Codes p 10 calling privileges Set up...

Page 6: ... when you re trying to transfer or when your See Park Paging p 15 co worker doesn t answer page your co worker while the call waits Messaging Let a co worker know you called See Messaging pp 7 8 Find out if you have a voice mail message fax or other message Signal a co worker to contact you Choose a message to leave for co workers who have display phones Reach a voice mailbox without calling the p...

Page 7: ... Hang Up button to complete a call in order to update the supervisor s Agent button Headset Features To program See Programming Buttons Settings p 17 There are 4 features used with headsets Headset Hang Up Headset Status Headset Auto Answer and Headset Handset Mute All must be programmed on buttons The Headset Hang Up button required is programmed by your system manager and activates headset opera...

Page 8: ...ll on hold 3 Select an ICOM SA or numbered line button 4 Dial the next number or extension 5 Announce the call and press the Conf button 6 Repeat Steps 2 5 for each participant Press the Drop button and line button to drop any participant added Press the Hold button to temporarily leave the conference Then press any participant s line to rejoin the conference 7 To end the conference hang up SECURI...

Page 9: ...m For information about having your phone covered by the voice mail system see Coverage p 12 If you frequently communicate with a small number of people for example as a receptionist for a few co workers there are two features you can use both of which require programming a button These are Signaling and Notify described on the next page Leaving Messages To program See Programming Buttons Settings...

Page 10: ...propriate message is posted When you turn off the Do Not Disturb feature the posted message is canceled too However posting or canceling the message does not activate or deactivate the feature Messaging Signaling Notify To program See Programming Buttons Settings p 17 Signaling Program a button that will cause a co worker s phone to beep The other person can then call you in response to the beep Y...

Page 11: ...aiting call 87 Camp On 57 Direct Voice Mail 56 Follow Me 34 extension Forward inside 33 extension outside 33 dial out code number Forward and Follow Me cancel from all extensions 34 cancel from one extension 34 extension cancel from your phone 33 your extension Last Number Dial 84 Messaging cancel message 53 extension leave message 25 leave message 53 extension without calling turn message light o...

Page 12: ...orization code at any type of phone except a QCC 1 Lift the handset or press the Speaker button You may first select an ICOM SA or SSA button 2 Dial 80 3 Dial your authorization code followed by 4 Dial the dial out code usually a 9 for an outside call and then dial the phone number 5 To make another call repeat Steps 1 4 Release 3 0 and later systems only Account Codes To program See Programming B...

Page 13: ...he call is dialed automatically If it s a voice announced call talk after the beep Callback Line Request Your system has two features that you can use when an outside line or extension is busy These features give you access to the line or extension when it becomes available On phones with SA buttons use Callback to reach Busy outside lines on Pool or SA buttons when you dial the dial out code and ...

Page 14: ...ay still be covered by a person at another extension Use a Coverage Off button to turn off or on all coverage of your calls Often Used Features Call Waiting If Call Waiting is on you hear a call waiting tone when a call comes in and all your lines are in use This feature works only on SA and ICOM buttons not on line buttons labeled with phone numbers When a call is waiting you hear a single beep i...

Page 15: ... or off When the feature is on the green light is on Forward Follow Me To program See Programming Buttons Settings p 17 Forward and Follow Me send calls to another phone when you are busy and need your calls covered or when you are not working at your desk Turn either off from your extension or the one you are visiting If you want your calls handled at another extension or at an outside number tur...

Page 16: ...n page an individual at his or her phone by using an ICOM Voice or SA Voice button see Line Buttons p 1 Or you may be able to page all speakerphones or groups of speakerphones depending upon how your system is set up If your company has a loudspeaker paging system use it to page the whole company or just people in a certain zone To program or use Speakerphone Paging check with your system manager ...

Page 17: ...a 2 digit code 01 24 and then 21 3 Dial the dial out code and number See Special Characters back cover 4 Repeat Steps 2 and 3 for additional codes 5 Press the Feature button and dial 00 To use 1 Select an SA ICOM or line button 2 Press the Feature button 3 Dial the 2 digit code 01 24 Pickup Pickup lets you pick up calls that are not ringing at your phone Using Pickup you can answer a parked call a...

Page 18: ...per button To use a System Speed Dial code Press the button programmed with the code OR Lift the handset press the Feature button and dial the 3 digit code 600 729 Saved Number Dial Must be programmed on a button To program See Programming Buttons Settings p 17 Use this feature to redial a busy or unavailable number that you want to try later To use 1 Before hanging up press the programmed Saved N...

Page 19: ...5 To program another feature repeat Steps 1 3 and 4 Label the button first To stop programming press the Feature button and dial 00 Programming Settings 1 Press the Feature button and dial 00 2 Either press the specific line button required or press any line button that the feature affects 3 Select the code from the Programming Codes list and dial it If additional numbers such as an extension numb...

Page 20: ...tside calls only Direct Voice Mail 56 Do Not Disturb 47 Forward 33 Headset Auto Answer 780 Headset Hangup 781 Headset Handset Mute 783 Headset Status 782 Last Number Dial 84 Messaging leave message 25 posted message 751 Paging group or all 22 group extension Paging loudspeaker 9 line number Park 86 Personal Speed Dial 01 24 21 phone number 01 24 21 dial out code phone number Pickup general 9 group...

Page 21: ...sing system programming This is important so that phantom buttons and lines are not inadvertently placed on the MLX 5 telephone For example you may have a line programmed on what would be Button 6 of an MLX 10 telephone If it is not deleted calls will continue to ring on this line but there will be no call appearance on the MLX 5 telephone The Extension Information Report will show MLX 10 as the T...

Page 22: ... Pickup group pickup 88 inside 9 extension outside 9 line number Privacy off 31 on 31 Recall 775 Reminders set reminder 81 time 2 or 7 cancel reminder 81 System Speed Dial code 600 729 Release 3 0 and later systems only Special Characters Press See Means Drop s Stop Halts dialing sequence to allow for system response Hold p Pause Inserts 1 5 sec pause in dial sequence Multiple consecutive pauses a...

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