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Lucent Technologies Definity 8405, User Manual

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15

Other Softkey Features That May Be On Your Display 

Figure 6 on the previous page shows the 12 default softkey features, those features 
that can be accessed with the softkeys when the 8405D or 8405D Plus voice terminal 
is initially installed. However, if the voice terminal is connected to a DEFINITY 
G3V3 (or later), the system manager may substitute other softkey features in their 
place. The following table is a list of some of these alternate features and the feature 
abbreviation associated with each.

Note:  The DEFINITY ECS, Release 5 (and later releases) may provide additional 
alternate softkey features.

Alternate Softkey Features      

Abbreviation

Feature

AD

Abbreviated Dialing buttons (can be multiple buttons)

Cnslt

Consult

Count

ACD Stroke Count (can be up to 10 buttons)

CPkUp

Call Pickup

Dir

Directory*

Excl

Manual Exclusion

HFAns

Internal Auto Answer

†

 

 

*

A 

 button should be administered, if access to System 

Directory is provided. It is also desirable for 

 

to be 

administered.

†

This feature is available only with a DEFINITY G3V2 
(and later).

IAuto

Automatic Intercom

IDial

Dial Intercom

Inspt

Inspect

Last

Last Number Dialed

RngOf

Ringer Off

SAC

Send All Calls

SFunc

Abbreviated Dialed Special Function

Spres

Abbreviated Dialing Suppress

Stats

ACD Agent Statistics

Stop

Abbreviation Dialing Stop/Indefinite Wait

View

Stored Number

Alternate Softkey Features      

Abbreviation

Feature

Call Display

Next Display

Summary of Contents for Definity 8405

Page 1: ...DEFINITY Enterprise Communications Server ECS Release 5 8405 Voice Terminal User s Guide 555 230 736 Comcode 107985566 Issue 2 June 1997...

Page 2: ...ble for the security of your system Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities ac...

Page 3: ...ftkey Features That May Be On Your Display 15 Using the Softkeys to Activate a Feature 16 Resetting the Speakerphone with the Softkeys When Powering Up the Voice Terminal 17 Voice Feature Procedures 1...

Page 4: ...ory 44 Exit Normal 45 Inspect 45 Message Retrieval 46 Normal Exit 47 Stored Number 47 Time Date 48 Timer 48 Tones and Their Meaning 49 Ringing Tones 49 Feedback Tones 49 Troubleshooting 50 System 75 V...

Page 5: ...ons System Generic 1 and Generic 3 the DEFINITY Enterprise Communications Server ECS Release 5 and System 75 Figure 1 and Figure 2 show the 8405B and 8405B Plus models Figure 3 and Figure 4 show the 8...

Page 6: ...e terminal Drop button Volume LINE button control button Figure 3 One Version of the 8405D and 8405D Plus Voice Terminal Volume Shift Transfer Test Conf Mute Drop Speaker Hold Reset Spkr 1 2 3 4 5 6 7...

Page 7: ...h feature are also provided Conference button For setting up conference calls This button is labeled Dial pad The standard 12 button pad for dialing phone numbers and accessing features The letters Q...

Page 8: ...personalized ring for your voice terminal from eight possible ringing patterns Line jack on back of voice terminal This jack is used for connecting a line cord to your voice terminal The jack is label...

Page 9: ...5D Plus voice terminal can be set for either the Speaker listen only feature or the Speakerphone listen and talk feature Check with your system manager to see how your Speaker button is to be used On...

Page 10: ...call is in progress using the handset The tone ringer when the speaker is off and either the handset is inactive or the tone ringer is active Note When the speaker is active the ringer volume is auto...

Page 11: ...es of lists personal group system and enhanced and you can have a total of three out of the four lists Numbers on a personal list are programmable by you numbers on group lists are programmable by the...

Page 12: ...want to continue using the handset or speakerphone after ending a call Hold Puts a call on hold until you can return to it While a call is on hold you can place another call activate another feature a...

Page 13: ...monitoring calls on hold and group listening situations Speaker Speaker Shift Speaker Shift Hold Shift Ring Ring Note All 8405B and 8405D voice terminals have a listen only speaker If you are using an...

Page 14: ...ling called party and calling called number Feature Status Indication Indicates the status of each feature accessed with the softkeys If the feature is active an arrow appears above the feature abbrev...

Page 15: ...t other features you can use with DEFINITY Generic 1 or Generic 3 the DEFINITY ECS Release 5 or with System 75 Exit Note If you are using an 8405D or 8405D Plus voice terminal you may also be able to...

Page 16: ...ter a step such as dial tone indicates what you should hear from your handset or speakerphone after successfully performing that step For a list of tones and their meanings see the section titled Tone...

Page 17: ...d Viewing the Three Feature Option Screens There are three separate feature option screens Each of these screens allows you to select from four different features You can enter Softkey Mode by pressin...

Page 18: ...til the feature you want to use appears on the second line The following flowchart Figure 6 shows the default features for the three feature option screens These are the 12 softkey features available...

Page 19: ...eatures Alternate Softkey Features Abbreviation Feature AD Abbreviated Dialing buttons can be multiple buttons Cnslt Consult Count ACD Stroke Count can be up to 10 buttons CPkUp Call Pickup Dir Direct...

Page 20: ...e 1 Press The display shows the initial feature option screen Menu LWC CnLWC AutCB Timer 2 Press The display shows 3 To use the Priority Calling feature press the softkey below PCall and then dial the...

Page 21: ...erformance and is ready for use For more information about the Reset Speakerphone feature see Reset Speakerphone in the section Voice Feature Procedures later in this guide Speaker PLEASE RESET SPKR B...

Page 22: ...an also program a number on an Abbreviated Dialing button that is not stored on an AD list this programmed number can be up to 16 digits and characters Abbreviated Dialing AD Speaker Speaker If you he...

Page 23: ...e __________ dial tone Speaker Menu Program 4 Press the to be programmed dial tone 5 Dial the outside number extension or feature access code you want to store Notes If the programmed number is associ...

Page 24: ...your display press or Dial the AD Program access code __________ dial tone 4 Dial the Personal List number 1 2 or 3 dial tone AD xxxxx Speaker Menu Program 5 Dial the list item 1 2 3 dial tone 6 Dial...

Page 25: ...nother call to an extension that was busy did not answer or returned call waiting ringback tone 1 If you are using an 8405 with a display press and then press the softkey below AutCB during the call a...

Page 26: ...To answer a bridged call 1 Press the call appearance button of the bridged call Note If your terminal has Ringing Appearance Preference this step is not necessary you will automatically be connected t...

Page 27: ...call confirmation tone Note To leave a message for a coworker to call you activate Leave Word Calling instead Cvr CallBk To use the Consult feature to talk privately with a coworker after answering a...

Page 28: ...l tone Note If you have console permission next dial the extension number of the person whose calls are to be forwarded receive dial tone 2 Dial the extension or number where calls will be sent confir...

Page 29: ...d to your voice terminal press and hang up Otherwise follow the instructions below 1 Press dial tone 2 Dial the Call Park access code __________ confirmation tone 3 Press again Call is parked 4 Hang u...

Page 30: ...kup access code __________ Called voice terminal stops ringing You are connected to the ringing call Menu CallPickup Conference To add another party to a call for a total of up to six parties 1 Press...

Page 31: ...re now connected To drop the last party added to a conference call 1 Press Last party you added is dropped You remain connected to the other parties Note Parties other than the last one must disconnec...

Page 32: ...NDSET L H Hold To put a call on hold while you answer another call make a call or perform some other task 1 Press Green light next to the held call flutters Note If you put a conference call on hold t...

Page 33: ...your display press while off hook ringback tone Special intercom ring is sent Note If the call is unanswered press while the call is ringing if you want to redirect it to coverage Menu IcomAuto xxx Go...

Page 34: ...as a display and if the feature s abbreviation Last appears on the second line of one of the feature option screens Last Number Dialed To automatically redial the last number you dialed up to 24 digit...

Page 35: ...your 8405 does not have a display or if LWC is not available on your display press before hanging up your handset confirmation tone Message light goes on at the called voice terminal if so equipped No...

Page 36: ...e retrieval procedures Menu Cancel LWC Note If you are using an 8405B or 8405D the Mute feature affects the microphone associated with the handset only If you are using an 8405B Plus or 8405D Plus the...

Page 37: ...or Dial the Priority Calling access code __________ while off hook dial tone 2 Dial the extension ringback tone Wait for the called party to answer Note If your call is not answered and you wish to re...

Page 38: ...uttering Note You may also use this feature when you are on a call in the unlikely event your speakerphone makes a squealing noise during the call Your speakerphone will adjust itself to normal for th...

Page 39: ...to the surrounding acoustical environment These tones are automatic No user response is required Speaker Speaker OPTIMIZING PERFORMANCE OF THE SPEAKERPHONE To adjust the 8405B Plus or 8405D Plus spea...

Page 40: ...cycle through all eight ringing patterns Shift Ring Shift Hold Shift SELECT RING PATTERN 1 Hold Next Prev 4 When you hear the desired ringing pattern press again Your new ringing pattern is set If you...

Page 41: ...tone two rising tones Red light next to goes off Note If you receive a call go off hook or lose power during selection the process is interrupted and you must start again Ring Ring Next Prev Ring Ring...

Page 42: ...le on hook If your 8405 does not have a display or if SAC is not available on your display press while on hook or Dial the Send All Calls access code __________ while off hook confirmation tone Note Y...

Page 43: ...he Speaker listen only feature Speaker Speaker To place a call without lifting the handset or to use speaker with any listening only feature activity such as monitoring a call on which you have been p...

Page 44: ...ar you 2 Press again to resume talking to the other party through the handset Red light goes off and the other party can hear you again To activate the speaker while using the handset 1 Press Red ligh...

Page 45: ...hone feature For directions on using the Reset Speakerphone feature see Reset Speakerphone in this section Speakerphone Speaker To place answer a call without lifting the handset or to use speakerphon...

Page 46: ...cannot hear you 2 Press again to resume talking to the other party Red light goes off and the other party can hear you again To change from the speakerphone to the handset Pick up the handset and talk...

Page 47: ...2 To end test release Lights return to normal operation and the green light next to goes off Note If the display or the lights do not respond during the test notify your system manager Test Test Test...

Page 48: ...ther extension the caller s name is shown when a call is received from outside OUTSIDE CALL or a trunk identifier is shown The display remains in Normal call handling Mode until you activate one of th...

Page 49: ...nal has a display and if the feature s abbreviation Inspt appears on the second line of one of the feature option screens Note If you are currently on a call and a new call comes in the display automa...

Page 50: ...s shown To see a coworker s messages can be during call with your coworker 1 Press 2 Dial your coworker s extension Msg Rtrv Next Msg Call Disp Call Disp Delete CvrMsgRtrv Note You must first be desig...

Page 51: ...play press 2 Press the selected Stored number is shown 3 To return to the Normal call handling Mode display press or repeat Step 2 to see another stored number Exit Menu Stored AD xxxxx Exit To see th...

Page 52: ...able on your display press Display returns to Normal Mode after a few seconds Menu Stored LastDialed Menu Date Time You can access this feature with the softkeys only if your voice terminal has a disp...

Page 53: ...hort bursts of tone indicates a feature activation or cancellation has been accepted When you have finished selecting a ringing pattern for your voice terminal you hear two rising tones coverage tone...

Page 54: ...igned to your voice terminal Then write the codes in this guide There s no dial tone 1 Check with your system manager to be sure your voice terminal is administered correctly 2 Make sure the handset a...

Page 55: ...or 2 of System 75 some features may work a little differently than noted in this guide The following list explains the slight differences in these procedures Note If you are uncertain what version of...

Page 56: ...prise Communications Server ECS Release 5 The switch to which you may be connected Your voice terminal may be connected to a DEFINITY Generic 1 or Generic 3 or to a System 75 instead The DEFINITY ECS...

Page 57: ...n a telephone number to a personal list item or an for Abbreviated Dialing reset the speakerphone On those 8405B Plus or 8405D Plus voice terminals on which there is a button and the Reset Spkr label...

Page 58: ...r all the voice and data equipment in your network System 75 The switch to which you may be connected Your voice terminal may be connected to a DEFINITY Generic 1 or Generic 3 a DEFINITY Enterprise Co...

Page 59: ...Code ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS Cancel CALL PARK Answer Back Feature Code CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEN...

Page 60: ...sage Attendant AUDIX Trunk Codes Description Code You may have as many as 3 Personal Lists On System 75 and DEFINITY G3V3 and prior switches each list can have either 5 or 10 items See your system man...

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