Introduction to CentreVu CMS Custom Reports
CentreVu CMS Custom Reports
Custom Reports and the Screen Painter
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Custom Reports and the Screen Painter
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What Is a
Custom
Report?
1
A custom report is a report that you create and design using the Custom
Reports subsystem. Like standard
CentreVu CMS reports, a custom report
displays information about Automatic Call Distribution (ACD) activity in your
call center. For a custom report, you determine what specific ACD
information is displayed and how it is displayed.
Like standard reports, custom reports fall into two categories: real-time and
historical. A single custom report can contain either real-time data or
historical data, but not both.
Also, you run a custom report via the Custom Reports subsystem, not from
the Reports subsystem.
The Screen
Painter
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You design custom reports with a tool called the Screen Painter.
When creating
historical and real-time custom reports, the Screen Painter
tool lets you:
●
Copy existing report designs, including standard report designs
●
Edit reports using block moves, copies, and deletions
●
Define ACD data for report fields
●
Define ACD data for bar graphs (if you have the
CentreVu CMS
Graphics feature)
●
Arrange report fields and bars
●
Enter text for field labels, column headers, row headers, or special
instructions
●
Emphasize text and fields with highlighting options
●
Define stationary (no-scroll) areas.
Summary of Contents for CentreVu
Page 16: ...Preface CentreVu CMS R3V5 Custom Reports Related Documents P 10 ...
Page 44: ...Getting Started CentreVu CMS Custom Reports Deleting a Custom Report 2 10 ...
Page 140: ...Completing Your Custom Report CentreVu CMS Custom Reports Running Custom Reports 5 22 ...
Page 178: ...Database Items and Calculations CentreVu CMS Custom Reports General Information A 2 ...
Page 188: ...Glossary CentreVu CMS Custom Reports GL 10 ...
Page 198: ......