Specifications
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Such messages are intended to help you understand the nature of the problem. This table lists
all Alert window messages and suggests what action you can or should take. Should the
suggested course of action not have the desired effect, contact support personnel.
Alert windows carrying critical alerts will not close until you choose to close them and, if closed,
may re-appear at the next print action if the error has not been fixed.
Message text
Suggested action
Cleaning in Progress
Wait until the message disappears. The printer will not respond until cleaning has completed.
Black Ink Low
Replace with full ink tank.
Cyan Ink Low
Replace with full ink tank.
Magenta Ink Low
Replace with full ink tank.
Yellow Ink Low
Replace with full ink tank.
Multiple Inks Low
Replace with full ink tank.
Black Ink Out
Replace with full ink tank.
Cyan Ink Out
Replace with full ink tank.
Magenta Ink Out
Replace with full ink tank.
Yellow Ink Out
Replace with full ink tank.
Multiple Ink Tanks Out
Replace with full ink tanks.
Incorrect Cyan Ink Tank
Remove ink tank, clean electrical contacts and re-seat it.
Incorrect Yellow Ink Tank
Remove ink tank, clean electrical contacts and re-seat it.
Incorrect Magenta Ink Tank
Remove ink tank, clean electrical contacts and re-seat it.
Incorrect Black Ink Tank
Remove ink tank, clean electrical contacts and re-seat it.
Unauthorized Cyan Ink Tank Installed
Remove ink tank, clean electrical contacts and re-seat it.
Unauthorized Yellow Ink Tank Installed
Remove ink tank, clean electrical contacts and re-seat it.
Unauthorized Magenta Ink Tank Installed
Remove ink tank, clean electrical contacts and re-seat it.
Unauthorized Black Ink Tank Installed
Remove ink tank, clean electrical contacts and re-seat it.
Multiple Unauthorized Ink Tanks Installed
Remove ink tank, clean electrical contacts and re-seat it.
The Black Ink Tank is missing.
Insert or re-seat the ink tank. Ensure electrical contacts are clean.
The Cyan Ink Tank is missing.
Insert or re-seat the ink tank. Ensure electrical contacts are clean.
The Magenta Ink Tank is missing.
Insert or re-seat the ink tank. Ensure electrical contacts are clean.
The Yellow Ink Tank is missing.
Insert or re-seat the ink tank. Ensure electrical contacts are clean.
Multiple Ink Tanks are missing.
Insert or re-seat the ink tanks. Ensure electrical contacts are clean.
Printhead Latch Open
Close printhead latch – ensure printhead has been inserted properly.
Side Access Door Open
Close the side access door.
Excessive Tilt Error
Your printer will not function until it is placed on a flat, level surface.
Ink Sump Almost Full
Your printer is nearing its end-of-life. Contact support personnel.
Ink Sump Full
Your printer may have reached its end-of-life. Contact support personnel.
Load Paper
Load paper into the paper tray.
Incompatible Printhead
Your printer driver software may require updating.
Missing Printhead
Remove and re-insert your printhead – contact support personnel for directions.
Unauthorized Printhead
Remove and re-insert your printhead – contact support personnel for directions.
Paper Jam
Remove cause of paper jam.
Mechanical Jam
Power down your printer by pressing the Power On/Off button. If error persists on power-up,
contact support personnel.
