23
USER GUIDE
Code
Description
Resolution
Er 10
Cellular connectivity suspended
Contact Livongo Member Support.
Er 11
Device is permanently deactivated
Contact Livongo Member Support.
Er 15–19 System error
Contact Livongo Member Support.
Er 20
Cuff did not inflate
Confirm the cuff is secured correctly around your arm and the cuff
tube is plugged into the monitor. Retake measurement. If this issue
persists, contact Livongo Member Support.
Er 21
Pulse not detected
Confirm the cuff is secured correctly around your arm and the cuff
tube is plugged into the monitor. Retake measurement. If this issue
persists, contact Livongo Member Support.
Er 22
Measurement error
Check cuff placement and make sure the cuff tube is plugged into
the monitor. Retake measurement. If this issue persists, contact
Livongo Member Support.
Er 23–24 System error
Contact Livongo Member Support.